Jun 18, 2026
TERRIBLE EXPERIENCE!
They've been nothing but hostile and aggressive with me. I only signed with them because sales rep Dillon told me specifically they're NOT a brokerage, and my price would NOT go up the day of. The guys who picked up my stuff started extorting me for more money, and verbally abused me. I called and spoke to Heather the "customer service manager" again yesterday and she was nothing but nasty. I was assured I'd have my things within 2 weeks, but now they're saying they don't know when I'll be able to get them back.
Apr 29, 2026
AVOID THIS BUSINESS AT ALL COST
Let’s start with my father is 83, fixed income. He booked with USA Moving to contract a move from Texas to Florida. Agreed on price, paid the deposit and was given an invoice along with a move date and back up date. USA Moving sub contracts the move. Day 1, no one shows up, he calls and was told they will be there tomorrow the back up date. So not a good start but was advised of this situation in the beginning. Day 2, was called and told they will not be coming at all the sub contractor backed out. Here me out, 83 has to be out of his Texas residence by the next day. USA Moving told him nothing they could do and his deposit would be refunded. How is someone supposed to recover on a long distance move when you have a paid a deposit the day of? These people don’t deserve to be in business. Have not a care in the world of how they treat a veteran, an elderly person or a customer for that matter. Do you think they tried to help him. Nope sorry nothing we can do. When we called to try and get clarification we were told the subcontractor can’t move him for the agreed price. PLEASE look elsewhere for all your moving needs. You have been WARNED.
Apr 16, 2026
Beware of this company
would not recommend this company to anyone information i was given was incorrect or just failed to inform me of prices & payment methods changed constantly even up til the time of pick up after truck was loaded very difficult to contact customer service or original representative if you want to have a smooth move with an honest, caring team, use another company
May 07, 2026
Do NOT use this moving company.
Do NOT use this moving company. They broke 10’s of thousands of dollars of my property, left a massive hole in a wall in the place I was moving from (security deposit was not returned as a result) and will hold your stuff hostage and force you to pay before delivery so you can’t have an opportunity to inspect any damage until it’s too late. They tell you that your goods are insured, but you won’t work with an insurance company, they will force you into filing a claim with CSI pros. Look them up, check out their reviews.
Mar 04, 2026
Best Move!
I used this company for a small office move. The crew kept things organized and worked quickly without ever feeling rushed.
Mar 02, 2026
I will likely call this company again.
The shift to my new house went smoothly. James and the crew worked quietly and didn’t create any mess around the place. I noticed they paid attention while moving things near the gate and garden area, which helped avoid damage. My belongings reached safely, and settling in did not take long. The day passed without confusion or delays. I was relaxed throughout the process, and I will likely call this company again.
Jun 21, 2026
Do Not Use! They Take Your Money and Carry Zero Risk
If you are considering USA Moving Group, read their contract carefully before handing over a single cent. I learned the hard way that they operate in a way that shields them entirely while leaving the customer completely exposed to all the risk. First, you need to understand that they are not an actual moving company; they are strictly an interstate broker. The massive "deposit" they require you to pay upfront to secure your move is actually just their non-refundable broker fee. Once you electronically sign their paperwork, you have a microscopic 3-day window to cancel. After that, they have secured their profit, and you are locked in. The most infuriating part is their absolute lack of accountability. Their own contract explicitly states they share zero carrier risk and do not participate in carrier payments or charges in any way. If the actual third-party moving company they sub-contract fails to show up, damages your household goods, or delays your delivery, USA Moving Group washes their hands of the situation entirely. The contract forces you to exclusively pursue the motor carrier for any claims, stating the broker has zero liability. When I experienced service failures, a lack of transparent documentation, and needed help, it became immediately clear that their customer service is non-existent once they have your money. They have designed a system where they win the moment you pay them, leaving you completely vulnerable. Do yourself a massive favor: skip the middleman. Hire a direct, reputable motor carrier where the company taking your money is the exact same company responsible for loading your truck. USA Moving Group offers zero protection, zero accountability, and terrible customer support. Look elsewhere!
Aug 16, 2026
USA Moving Group
DO NOT USE AND YOU DO NOT NEED THEM - They charge a lot of $ to just put you with someone else, in our case a horrible company - Across States Relocations - who insisted our load was larger than it was and charged us $1700 more than expected.
Jul 13, 2026
BEWARE OF USA MOVING GROUP LLC - DO NOT HIRE THEM
My experience with this company was extremely disappointing, and I strongly encourage others to avoid them. We were initially quoted for 1,900 cubic feet, which is roughly the capacity of a 26-foot moving truck. Just three days before the move, I spent 45 minutes on the phone with their team and provided an exact inventory of everything we planned to move. Despite that, the mover arrived and immediately claimed we had significantly more belongings than expected. The issue was not the amount of space our belongings required, it was that the mover refused to load the truck from floor to ceiling, claiming that doing so could damage our property. Because of this, there was a significant amount of unused space, and we were charged for an additional 1,000 cubic feet. I was also given no reasonable way to verify the amount of space used. The second truck was loaded and closed before I could inspect it, and some of our belongings were loaded and transported on the liftgate. Two weeks later, when the 18-wheeler arrived with our belongings, I was able to check the cubic-foot measurements marked inside the trailer. Our belongings used approximately 1,400 cubic feet and were stacked from floor to ceiling. The unloading crew independently confirmed that we used approximately 1,450 cubic feet. Simply put, we were charged for more than 1,000 cubic feet of space that we did not use. The original mover’s claim that our belongings could not be safely stacked was clearly inconsistent with how they were ultimately transported. Their initial quote may look competitive, but based on my experience, they will increase the price on moving day when they know you have very few options. Please don't hire this company.
May 08, 2026
Out of state move
Moving crew very quickly started to say my stuff needed more space. They knew I had to move so I ended up being overcharged $500 for more space and $200 for std size chest drawers because too “heavy”? I have pictures of my stuff in truck within initial contracted space. They ripped me off by $700.
