Worst military experience
We started with a $4600 quote for a 4 bedroom. When I told our consultant I was just getting quotes at the moment, he said he would drop $400 off if we book in the next 24 hours, so we did and paid a deposit. We booked, he sent the Bill of Lading which said I waived rhe virtual inspection ( I did not). We scheduled the Quality assurance appt. Where we were informed the price was not accurate ans they didn't do through their list of items to determine correct square footage. She told us to send her an itemized list, so we did and then her along with our consultant when MIA and refused any phone calls when I asked for an updated quote. They waited until 4 pm the night before our move to call us and give us a new quote of over $12k which left us scrambling to decide if we were going to continue to use them or not. We never received a time the movers were to come. After 3 attempts of the headquarters trying to reach dispatch and not calling me to get an update, they informed me they would not be coming on the day we scheduled and hoped they would come the next day because rhey were still scrambling to find movers because I changed our date (3 months prior was when I changed the date). As a military family, we have no wiggle room and they royally screwed us over and stated we forfeit our deposit. I highly doubt NOT recommend this company as they are a scam. My husband and I are now have one day to load up our entire house.
