Apr 16, 2026
Beware of this company
would not recommend this company to anyone information i was given was incorrect or just failed to inform me of prices & payment methods changed constantly even up til the time of pick up after truck was loaded very difficult to contact customer service or original representative if you want to have a smooth move with an honest, caring team, use another company
Apr 29, 2026
AVOID THIS BUSINESS AT ALL COST
Let’s start with my father is 83, fixed income. He booked with USA Moving to contract a move from Texas to Florida. Agreed on price, paid the deposit and was given an invoice along with a move date and back up date. USA Moving sub contracts the move. Day 1, no one shows up, he calls and was told they will be there tomorrow the back up date. So not a good start but was advised of this situation in the beginning. Day 2, was called and told they will not be coming at all the sub contractor backed out. Here me out, 83 has to be out of his Texas residence by the next day. USA Moving told him nothing they could do and his deposit would be refunded. How is someone supposed to recover on a long distance move when you have a paid a deposit the day of? These people don’t deserve to be in business. Have not a care in the world of how they treat a veteran, an elderly person or a customer for that matter. Do you think they tried to help him. Nope sorry nothing we can do. When we called to try and get clarification we were told the subcontractor can’t move him for the agreed price. PLEASE look elsewhere for all your moving needs. You have been WARNED.
Aug 16, 2026
USA Moving Group
DO NOT USE AND YOU DO NOT NEED THEM - They charge a lot of $ to just put you with someone else, in our case a horrible company - Across States Relocations - who insisted our load was larger than it was and charged us $1700 more than expected.
Mar 03, 2026
They were quiet and did a solid job.
Relocating my library was a lot of work because of the number of boxes of books I have. The crates were quite full, and I was worried about the bottoms falling out if they weren't carried right. These guys handled the weight well and kept the boxes organized so I could find my reference books later. They were quiet and did a solid job.
Jun 18, 2026
TERRIBLE EXPERIENCE!
They've been nothing but hostile and aggressive with me. I only signed with them because sales rep Dillon told me specifically they're NOT a brokerage, and my price would NOT go up the day of. The guys who picked up my stuff started extorting me for more money, and verbally abused me. I called and spoke to Heather the "customer service manager" again yesterday and she was nothing but nasty. I was assured I'd have my things within 2 weeks, but now they're saying they don't know when I'll be able to get them back.
May 30, 2026
AVOID LIKE THE PLAQUE
WORST MOVING NIGHTMARE WE ARE STILL DEALING WITH DO NOT USE THESE WORTHLESS CROOKS!!! We are going on day 21 without our stuff. It is sitting exactly in the same spot in Liberty Hills, TX as the day the movers parked the truck and neither USA Moving Group or Panther Moving & Storage can tell us when our furniture & things will be delivered…HELL!!! We hired USA moving Group out of Fort Lauderdale for our move from Galveston TX to Crestview FL. Told them we were moving May 8, 2026 they subcontracted to a most disreputable company Panther Moving & Storage out of Austin TX that hell is still ongoing & the movers finally showed up May 9th. Movers got our stuff we were well under the limits with what we had & boxes it took about 2 hrs for things to get loaded. Once loaded the movers then told my husband he had to pay them $400 cash & not to tell anyone from USA moving Group or Panther Moving & Storage about it as it was for a “STEP” fee but per them it’s okay as they were calculating using “BIG” footsteps. Mind you this happened as I was out on our balcony paying Panther Moving & Storage our total balance due and I had no knowledge of this as the movers would not allow my husband to tell me otherwise they were not going to move our stuff. Needless to say when I did find out I called both Panther Moving & Storage and USA Moving Group once I was able to get ahold of them. Panther told me they were going to “look” into it and USA Moving Group said that was standard from the BOL. BULLSHIT!!! Nowhere on the BOL did it say that I had to pay an additional &400 cash and not let anyone from either moving company know about it because both of them know it’s FRAUD & THEFT but that’s the kind of customer service you can expect with this sorry ass brokerage moving service. Both Panther Moving & Storage and USA Moving Group are both impossible to get ahold of unless you are trying to book a move I have a 3 different numbers for USA Moving Group and both my husband and I have both called numerous times and I only ever received 1 call back. I texted that worthless Paris Greene that I booked our move with and if anyone gets him to “help” you to set up service with USA Moving Group hang up & find another moving service immediately. I texted him numerous times and that coward never had the balls to call me back. Once a rep does call you back all they say is it can be up to 21 days for delivery and as I kept pushing for a delivery date that was changed to 21 business days and again as my frustration kept growing the honest answer that it could be upwards of 30 plus business day but we have nothing to worry about because that won’t happen to us is what Panther said & per USA it’s only happened 1 one time that there aware of. We thankfully do know exactly where our things are we are we opened a complaint with a BBB on both USA Moving Group and Panther Moving & Storage and ready to contact the authorities for theft of property if it goes on much longer. Don’t hire USA Moving Group you will regret it. My husband & I do…our move estimate was $2100. I paid an $891 deposit $1269 total bal due on pickup and then my husband paid the $400 cash fraudulent “step fee” they are CROOKS. They do not care about their customers or the contractors they use. Again we are on day 21 without our stuff we have nothing and no one can tell us when or if our things will be delivered. We are exhausted frustrated beyond belief and disappointed that this kind of company is allowed to operate and take advantage to customers BEWARE. AVOID. DON’T WASTE YOUR TIME OR MONEY. Our nightmare is still ongoing I hope this review will spare someone else the stress we’ve been dealing with for 21 days and counting. Very UNHAPPY UNSATISIFIED DISGUSTED customers
Jun 21, 2026
Do Not Use! They Take Your Money and Carry Zero Risk
If you are considering USA Moving Group, read their contract carefully before handing over a single cent. I learned the hard way that they operate in a way that shields them entirely while leaving the customer completely exposed to all the risk. First, you need to understand that they are not an actual moving company; they are strictly an interstate broker. The massive "deposit" they require you to pay upfront to secure your move is actually just their non-refundable broker fee. Once you electronically sign their paperwork, you have a microscopic 3-day window to cancel. After that, they have secured their profit, and you are locked in. The most infuriating part is their absolute lack of accountability. Their own contract explicitly states they share zero carrier risk and do not participate in carrier payments or charges in any way. If the actual third-party moving company they sub-contract fails to show up, damages your household goods, or delays your delivery, USA Moving Group washes their hands of the situation entirely. The contract forces you to exclusively pursue the motor carrier for any claims, stating the broker has zero liability. When I experienced service failures, a lack of transparent documentation, and needed help, it became immediately clear that their customer service is non-existent once they have your money. They have designed a system where they win the moment you pay them, leaving you completely vulnerable. Do yourself a massive favor: skip the middleman. Hire a direct, reputable motor carrier where the company taking your money is the exact same company responsible for loading your truck. USA Moving Group offers zero protection, zero accountability, and terrible customer support. Look elsewhere!
Mar 03, 2026
I was able to start working right away without delays.
Getting out of my old apartment was a bit difficult because of the limited parking out front. The driver managed to position the truck perfectly so the crew could load my stuff without blocking the whole street. They handled the move from LA to MO without any issue. I spent the evening going through my boxes and was happy to see that my fragile items were fine.
May 08, 2026
Out of state move
Moving crew very quickly started to say my stuff needed more space. They knew I had to move so I ended up being overcharged $500 for more space and $200 for std size chest drawers because too “heavy”? I have pictures of my stuff in truck within initial contracted space. They ripped me off by $700.
Jul 13, 2026
BEWARE OF USA MOVING GROUP LLC - DO NOT HIRE THEM
My experience with this company was extremely disappointing, and I strongly encourage others to avoid them. We were initially quoted for 1,900 cubic feet, which is roughly the capacity of a 26-foot moving truck. Just three days before the move, I spent 45 minutes on the phone with their team and provided an exact inventory of everything we planned to move. Despite that, the mover arrived and immediately claimed we had significantly more belongings than expected. The issue was not the amount of space our belongings required, it was that the mover refused to load the truck from floor to ceiling, claiming that doing so could damage our property. Because of this, there was a significant amount of unused space, and we were charged for an additional 1,000 cubic feet. I was also given no reasonable way to verify the amount of space used. The second truck was loaded and closed before I could inspect it, and some of our belongings were loaded and transported on the liftgate. Two weeks later, when the 18-wheeler arrived with our belongings, I was able to check the cubic-foot measurements marked inside the trailer. Our belongings used approximately 1,400 cubic feet and were stacked from floor to ceiling. The unloading crew independently confirmed that we used approximately 1,450 cubic feet. Simply put, we were charged for more than 1,000 cubic feet of space that we did not use. The original mover’s claim that our belongings could not be safely stacked was clearly inconsistent with how they were ultimately transported. Their initial quote may look competitive, but based on my experience, they will increase the price on moving day when they know you have very few options. Please don't hire this company.
