Apr 27, 2026
Very Dishonest and Disrespectful Company
The sales rep, Stefan was kind and professional or so I thought. He just failed to tell me the movers would be charging me for the cubic feet in excess of ? to get my son's belongings from his storage unit - I clearly told Stefan this move would be from 1 storage unit to another and he could have informed me of the extra costs it might entail - I was completely unprepared and upset. Stefan did tell me "I will be your point-of-contact all the way to the end of your move so if there are any problems, just give me a call". I thanked him for that reassurance as you don't get that often these days. When I met the movers at the unit and they quoted me what the "charges" would be, I tried calling Stefan, no answer (nor the previous day on another matter) but just then, Lilliane calls me (I had spoken with her before and she was a whole different person then). I told her I was trying to reach Stefan because he didn't inform me of these additional charges and she said "no, you cannot talk to him - Stefan is just my sales rep, he can't help you and they have the right to charge you whatever they want!!", I told her what he said about being my point of contact and she starts yelling VERY loudly "I'm your point of contact now!! What are you thinking, that he's gonna somehow manipulate your contract and charge you less?!!" and when I tried to say anything else, she yells "Do you have a problem listening?!!" I just said "this is not ok the way you are treating me, absolutely not. I need to report your behavior" and she just said "do whatever it is you need to do".
Jun 04, 2026
Worst military experience
We started with a $4600 quote for a 4 bedroom. When I told our consultant I was just getting quotes at the moment, he said he would drop $400 off if we book in the next 24 hours, so we did and paid a deposit. We booked, he sent the Bill of Lading which said I waived rhe virtual inspection ( I did not). We scheduled the Quality assurance appt. Where we were informed the price was not accurate ans they didn't do through their list of items to determine correct square footage. She told us to send her an itemized list, so we did and then her along with our consultant when MIA and refused any phone calls when I asked for an updated quote. They waited until 4 pm the night before our move to call us and give us a new quote of over $12k which left us scrambling to decide if we were going to continue to use them or not. We never received a time the movers were to come. After 3 attempts of the headquarters trying to reach dispatch and not calling me to get an update, they informed me they would not be coming on the day we scheduled and hoped they would come the next day because rhey were still scrambling to find movers because I changed our date (3 months prior was when I changed the date). As a military family, we have no wiggle room and they royally screwed us over and stated we forfeit our deposit. I highly doubt NOT recommend this company as they are a scam. My husband and I are now have one day to load up our entire house.
Jul 13, 2026
BEWARE OF USA MOVING GROUP LLC - DO NOT HIRE THEM
My experience with this company was extremely disappointing, and I strongly encourage others to avoid them. We were initially quoted for 1,900 cubic feet, which is roughly the capacity of a 26-foot moving truck. Just three days before the move, I spent 45 minutes on the phone with their team and provided an exact inventory of everything we planned to move. Despite that, the mover arrived and immediately claimed we had significantly more belongings than expected. The issue was not the amount of space our belongings required, it was that the mover refused to load the truck from floor to ceiling, claiming that doing so could damage our property. Because of this, there was a significant amount of unused space, and we were charged for an additional 1,000 cubic feet. I was also given no reasonable way to verify the amount of space used. The second truck was loaded and closed before I could inspect it, and some of our belongings were loaded and transported on the liftgate. Two weeks later, when the 18-wheeler arrived with our belongings, I was able to check the cubic-foot measurements marked inside the trailer. Our belongings used approximately 1,400 cubic feet and were stacked from floor to ceiling. The unloading crew independently confirmed that we used approximately 1,450 cubic feet. Simply put, we were charged for more than 1,000 cubic feet of space that we did not use. The original mover’s claim that our belongings could not be safely stacked was clearly inconsistent with how they were ultimately transported. Their initial quote may look competitive, but based on my experience, they will increase the price on moving day when they know you have very few options. Please don't hire this company.
Apr 29, 2026
AVOID THIS BUSINESS AT ALL COST
Let’s start with my father is 83, fixed income. He booked with USA Moving to contract a move from Texas to Florida. Agreed on price, paid the deposit and was given an invoice along with a move date and back up date. USA Moving sub contracts the move. Day 1, no one shows up, he calls and was told they will be there tomorrow the back up date. So not a good start but was advised of this situation in the beginning. Day 2, was called and told they will not be coming at all the sub contractor backed out. Here me out, 83 has to be out of his Texas residence by the next day. USA Moving told him nothing they could do and his deposit would be refunded. How is someone supposed to recover on a long distance move when you have a paid a deposit the day of? These people don’t deserve to be in business. Have not a care in the world of how they treat a veteran, an elderly person or a customer for that matter. Do you think they tried to help him. Nope sorry nothing we can do. When we called to try and get clarification we were told the subcontractor can’t move him for the agreed price. PLEASE look elsewhere for all your moving needs. You have been WARNED.
Aug 16, 2026
USA Moving Group
DO NOT USE AND YOU DO NOT NEED THEM - They charge a lot of $ to just put you with someone else, in our case a horrible company - Across States Relocations - who insisted our load was larger than it was and charged us $1700 more than expected.
Mar 02, 2026
You can trust these guys to do a very honest job.
I picked this service because the price felt clear from the start. The workers came prepared and began right away without delays. The relocation to the new place was long, but my items arrived in the same condition as before. You can trust these guys to do a very honest job.
Feb 25, 2026
I’d use them again without question.
Even moving a full three-bedroom home, the team kept things efficient. They loaded quickly, secured everything properly, and worked with energy the whole time. I was surprised at how smooth the entire day felt from start to finish.
May 07, 2026
Do NOT use this moving company.
Do NOT use this moving company. They broke 10’s of thousands of dollars of my property, left a massive hole in a wall in the place I was moving from (security deposit was not returned as a result) and will hold your stuff hostage and force you to pay before delivery so you can’t have an opportunity to inspect any damage until it’s too late. They tell you that your goods are insured, but you won’t work with an insurance company, they will force you into filing a claim with CSI pros. Look them up, check out their reviews.
Jun 21, 2026
Do Not Use! They Take Your Money and Carry Zero Risk
If you are considering USA Moving Group, read their contract carefully before handing over a single cent. I learned the hard way that they operate in a way that shields them entirely while leaving the customer completely exposed to all the risk. First, you need to understand that they are not an actual moving company; they are strictly an interstate broker. The massive "deposit" they require you to pay upfront to secure your move is actually just their non-refundable broker fee. Once you electronically sign their paperwork, you have a microscopic 3-day window to cancel. After that, they have secured their profit, and you are locked in. The most infuriating part is their absolute lack of accountability. Their own contract explicitly states they share zero carrier risk and do not participate in carrier payments or charges in any way. If the actual third-party moving company they sub-contract fails to show up, damages your household goods, or delays your delivery, USA Moving Group washes their hands of the situation entirely. The contract forces you to exclusively pursue the motor carrier for any claims, stating the broker has zero liability. When I experienced service failures, a lack of transparent documentation, and needed help, it became immediately clear that their customer service is non-existent once they have your money. They have designed a system where they win the moment you pay them, leaving you completely vulnerable. Do yourself a massive favor: skip the middleman. Hire a direct, reputable motor carrier where the company taking your money is the exact same company responsible for loading your truck. USA Moving Group offers zero protection, zero accountability, and terrible customer support. Look elsewhere!
Feb 23, 2026
The whole process was steady.
My move involved a storage unit and then a short drive across town. I didn't know how that would go. They showed up, loaded things in order, and made sure items going to storage were set aside. I checked the unit later, and things were stacked well. At the new place, they asked before placing larger items. The whole process was steady.
