Oct 24, 2023
Perfect Overall!
David, the man responsible for my move’s execution, walked me through the complete process in great detail. He also came over to my place to give me an initial estimate. The move was a breeze, all thanks to his crew who were great at packing and moving. Plus the final bill had no hidden surprises for me, and was in line with the initial quoted cost. I appreciate the honesty and definitely recommend this company!
Mar 31, 2025
Do not use!!! Beware!!
Worst movers ever. They damaged many pieces of furniture. When I tried to get compensation they just ignore you. Don't ever use this company. Use anyone else these people.
Aug 22, 2025
TERRIBLE.
TERRIBLE. We warned them that we had a lot of stuff, but they said they were the professionals. They arrived a day late to pack up with too small a truck. They had to come back the next day with a truck that was also too small. Now we were two days behind our schedule for cleaning up and getting out. Then the delivery to our new house took weeks longer than expected. United Regions arrived at our new house understaffed for unloading. Due to inclement weather they just threw stuff in our garage. We had multiple pieces of broken furniture including heirlooms and electronics. Moreover, several boxes did not arrive. We have lots of kitchen things, several pieces of art, and tools that are all missing. Their insurance is by the pound so a destroyed $1000 TV value is based on how much it weighs, which is not much. I’ve moved a moderate amount. Lived in multiple states and several countries and this was BY FAR THE WORST moving experience I’ve had.
Mar 18, 2025
Poor estimate and poor communication
The absolute worst. I didn't even hire them and still had an awful experience. The person I purchased a house from hired them. I won't speak for her but I know she paid a huge amount of money and was promised "white glove" service. I'm not sure anyone on the crew had ever moved a box before. That wouldn't be my problem, except they were 2 days late, meaning the previous owner wasn't out when I was supposed to move in, and, more importantly, the cleaners the previous owner hired weren't able to do their job so I was given a very dirty house! Oh, and then there's the part where they damaged the floors and walls, and spilled liquid on my carpet, which created a stain that was impossible to remove. And left a bunch of trash on my property.... Of course there was no attempt made to make things right.... It takes next-level incompetence to do that much damage to someone who isn't even a customer!! STAY AWAY
Nov 12, 2023
Hassle-free moving experience!
I've recently had some negative interactions with moving firms. They arrived beyond schedule and exuded great harshness. I was about to give up on finding movers after a horrible experience in the past when a friend suggested these guys. Hassle-free moving experience!
Apr 29, 2025
Unsatisfied customer SERVICE
United Regions Van Lines has a problem with their estimates. My original estimate, done with a walk-through video was for approximately $10K. I paid the deposit, signed and agreed. A few weeks later I got a call wanting to review my inventory. No video this time, just going through the list verbally. When I asked why they didn't just look at the video, they said they did not have access to it - apparently this was another office. Apparently, the original estimate missed some items, so it was increased to approx. $12K. I paid an additional deposit. Today the movers arrived, looked around and decided that my estimate was way too low. I now have more than one truck full of items. New estimate $18K, maybe more if they need a second truck. I was told I could agree to the new figure or decide which of my things I wanted to leave behind. I cancelled my move and forfeited the deposit. I will also lose my pet moving fee, and air fare. The amount of money is not the issue - the unprofessional handling of the whole estimate process just left me feeling like I was being taken advantage of. I don't know who all the players were, but apparently there is zero communication between the estimator, the re-estimator, and the movers. I can understand that it is an "estimate," and that the price may be higher - thus my agreeing to the second estimate. But the final offer was almost twice the original estimate, despite doing a walk through, a video, and a verification of the inventory, AND they said it would likely be higher still as the new estimate was based on only using one truck, which they did not think would be enough space. I suspect they would have gotten it all into one truck and then I was supposed to be relieved that they did so well and saved me some money for the second truck! For reference, my home is 1200 sq. ft., 3BR but only one bed as the other two bedrooms are used as offices (desks) - rather small, and I have about 200 cu. ft. of garage stuff. I am not a novice at moving as I was in the military and moved, many, many times long distance. I read some other reviews that were not so good, but it seemed the good reviews outweighed the bad so I felt comfortable. What a mistake! Needless to say, I do not recommend this company. In response to United Regions Van Lines rebuttal, I add the following: Your rebuttal states: " the circumstances leading to the situation were a direct result of discrepancies between the inventory you initially provided and the actual volume of goods to be moved." There was no discrepancy between the inventory provided and the actual volume of goods as the inventory was never checked against my household goods. The driver came in - walked through the house and decided it was underestimated. He did not check the items against the inventory list or do any type of item count assessment - just a quick walk through looking at each room for a few seconds. This gave me the impression that he was going to raise the price no matter what he found as the assumption at that point is that I have already invested my deposit, made my plans for travel, etc., and that I was between a rock and a hard place. Sadly for him I was not, and I decided I would rather lose the $3,000+ deposit, rather than an additional $6,000 ($8,000 if you go by the initial video estimate). While you may be in compliance with the letter of the law, there is also a level of trust and confidence required for a transaction of this type. You no longer have my trust and confidence.
Aug 21, 2025
Beware Unprofessional Company
The pick up and delivery were great. However, the price increased substantially and the communication about the delivery was poor. I contacted them 12 days before requested delivery date. I contacted them on the morning date to check the status and it confirmed by the that afternoon for the following morning. I was instructed to pay by cash or a Walmart money order. I checked with the company and they said that since I had just requested it that day I had to comply. I told them the date, time, and person that I spoke with 12 days earlier. They then let me wire the money. It was then, that I was told that the packing materials would be left at my house for me to dispose of. On the plus side delivery was great. Isaac and Igor were efficient and pleasant. And everything arrived in perfect condition. This is my 2nd review. My first was 5 stars for the delivery.
Feb 20, 2025
Proficient Movers
I had to move within 48 hours due to an unexpected job relocation, and United Regions Van Lines made it happen without breaking a sweat. Andrew at scheduling juggled things around to fit me in, and I was beyond grateful. They arrived with a laser-focused game plan. They efficiently wrapped my dresser drawers in plastic wrap so I didn’t have to unpack them, used skid-proof covers for my expensive rugs, and disassembled my bed frame in minutes. Despite my last-minute panic, they finished loading in just over two hours, way ahead of schedule. They turned what could have been a nightmare into an effortless transition!
Oct 30, 2023
Worst Move of my life
These workers didn't properly care for our electronics during the move, damaging several items beyond repair. We had to spend significant money to replace them, all because of their negligence.
Feb 21, 2025
5 star communication!
I will never forget the day I had to move because of a heat wave. The staff welcomed everyone with icy water bottles upon arrival, including myself. Working tirelessly, they lugged boxes up three flights of stairs without grumbling. Their positivity and friendliness made the most of a potentially depressing day.
