Moving company in Palm Beach Gardens, FL
The movers arrived well after the scheduled time, and there was very little communication beforehand. This caused a major delay in my plans for the day. The loading itself was also quite slow. Overall, I found the experience disappointing.
My first move with United Express Moving & Storage movers went smoothly. Carl arrived a few minutes before 9 am on moving day with his crew. They did a quick inspection of my house and then quickly started packing. They boxed up my valuables within 8 hours and delivered them safely to my apartment by 7 pm. I wholeheartedly recommend them!
Carl and Andrew were not just movers but friends by the end of the day. They joked around but were serious about their work. They used a handheld device to scan each item’s barcode, making sure nothing was missed. They set up my home office, including the dual monitors, and tested that everything worked before leaving.
I wouldn't recommend this company. The movers showed up without enough equipment, struggled to move basic furniture, and wasted time figuring things out. The final bill was much higher because the job took far longer than it should have.
Very disappointing experience with this moving company. The staff was unprofessional and the service was not satisfactory. Communication and organization could have been much better. I would not recommend them based on my experience.
I was very satisfied with how the moving crew had marked and labelled everything during my recent move. They also put an inventory list on every box and carton, so I knew what was inside while unpacking. Their attention to detail is remarkable!
I had items that were delicate and I didn't want to move them, but this team took extra care with them. They took special care with the padding, treated it in the most delicate way, and made sure it all made it home. Excellent service!
I’m a widowed single mom on one income who rented a UHaul trailer to move from CO to RI and realized the day of the move, my items wouldn’t all fit in the trailer. I wasn’t bringing any furniture and there was only a tiny amount of stuff, but they were essentials. In a panic, I looked for same-day last minute movers. The following unfolded: I was sold something that was a huge misrepresentation by United Express, who called me after I started Google searching. They never told me they were brokers. The rep kept talking about "their drivers." Andrew specifically verbalized things to me that were apparently not in the contract I ended up signing. The only reason I signed with them is because they told me my items would be at my house, "500 miles a day, four days." I knew it would take me four days to drive my trailer from CO to RI, so this was perfect. I have not used movers before, so I am naive to the expectation. Additionally, I was told they had to charge me for the amount of a "studio apartment," as it is the "minimum they can charge,” even though I only had about 15 medium boxes and one sofa table. So, I agreed to $1,500 for that. Being that I am an honorable person who has owned a small business and never misrepresented my own business, I breezed over the contract they sent and signed it in a panic, so I could get same-day service and specifically so my stuff could get to my new home when I did. It included all of my bathroom toiletries and most of my kids’ clothes, as these were the last items packed, since we were using them until our move. That was foolish of me. Since they are brokers, when the actual moving company showed up to move my stuff, it turned out to be even more expensive than the amount I agreed to, and which as a single mom, I was already struggling with. The contract from United Express was written in a small amount of cubic feet and then says, in parentheses next to cubic feet, 2002 lbs of stuff. Apparently, my 15 boxes and sofa table (which is about three feet long and 8 inches wide), was over the cubic feet, so I ended up paying an additional $400 to the actual moving company. It’s been a week and my stuff is arriving today, not in the four days. I feel blessed it’s even getting here this fast, because apparently four days WAS A LIE and movers can take up to 21 days for a 2,000 mi trip like we made. I called United Express yesterday and spoke to Elisa G, because I am disgusted with their business and I want the $600 they charged me to apparently just lie to me and call another moving company, back. I told her I feel scammed. She told me I was over my cubic feet and I won’t be getting my money back, since I signed the contract. I mentioned the 2,002 lbs in parentheses and she said the weight means nothing. I told her what Andrew represented to me and she told me I was lying and a rep would never make those kinds of promises. When I said I would have one of the many attorneys I know pull records, since all calls are recorded, I was told, "Well actually, verbal contracts don't count." So, yeah. Don’t use this company. I’m debating how much of a pain I want to be to get my $600 back. I’m sure it will cost me more in the long run to push for it, but I’m so upset, kinda feels worth it.
United Express Moving & Storage gave very deceptive cost quotes throughout the process. Their final cost was 40% higher (final $2,500 vs original $1,500) than the original estimate while the number of items actually moved only had 2 additional items vs the original estimate. Both the sales rep (who provided the initial estimate) and the Quality Control person (who finalized items to be moved), made huge misrepresentations and extremely underestimated the cubic footage and cost. And they do NOT offer any compromise, such as reducing my final cost, even a token amount. And they hold your furniture hostage until you pay in full. DO NOT USE THIS BROKER FOR ANY MOVES!!!
The move had several avoidable problems from beginning to end. There was a late arrival, unclear communication, and the work took considerably longer than expected. I spent much of the day trying to keep everything on track. Unfortunately, the experience did not meet my expectations.
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Reviews summary
Recommended based on user reviews
Very disappointing experience with this moving company. The staff was unprofessional and the service was not satisfactory. Communication and organization could have been ... Read More
901 reviews
I was very satisfied with how the moving crew had marked and labelled everything during my recent move. They also put an inventory list on every box and carton, so I knew ... Read More
Andrew and his team did an amazing job during my recent move. Throughout the entire process, the personnel handled my belongings with efficiency and consideration. Furnit ... Read More
If there's an award for long-distance moving champs, these guys deserve it! Our cross-country relocation was a breeze under their watch. They kicked off the move with a s ... Read More
I’m a widowed single mom on one income who rented a UHaul trailer to move from CO to RI and realized the day of the move, my items wouldn’t all fit in the trailer. I ... Read More
The crew was prompt, efficient, and friendly. They handled our belongings with care and knew how to handle tricky items with ease.
Andrew and his crew picked up and delivered 2 tree-shaped bookshelves safely to our client’s house in SD. We were very grateful to them for booking our request on short ... Read More
My first move with United Express Moving & Storage movers went smoothly. Carl arrived a few minutes before 9 am on moving day with his crew. They did a quick inspection o ... Read More
My first experience with them couldn’t have been more amazing! They were professional and I applaud my moving coordinator, Carl, especially for being so responsive when ... Read More
The guys loaded everything without any problems! When we had questions, Andrew in the office was always really helpful.
Carl and Andrew were not just movers but friends by the end of the day. They joked around but were serious about their work. They used a handheld device to scan each item ... Read More
United Express Moving & Storage is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, United Express Moving & Storage actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
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