Moving company in Palm Beach Gardens, FL
The movers arrived well after the scheduled time, and there was very little communication beforehand. This caused a major delay in my plans for the day. The loading itself was also quite slow. Overall, I found the experience disappointing.
After contracting their services, the price they quoted for my move doubled. Now I sit here in my new home, and I have to reach out to them to find out my belongings won't arrive for another 10-12 days. They placed my things in storage without any contact from them, and it will sit there for another week before getting loaded onto another truck to arrive here 10 or 11 days after they promised delivery. So I have to live without all of my things for nearly two more weeks. Not only is this a breach of contract but it is highly unethical and unprofessional. My next step will be to contact my attorney and the better business bureau to report them for fraud and unkept promises. I'll be living out of a suitcase for 11 or 12 more days. Your company should be ashamed of themselves for the way you misrepresent your business to your customers. If they attempt to charge me storage fees that were never agreed upon, a lawsuit will be filed and all of the contacts will be listed.
The move started off okay, but it quickly became obvious the crew lacked experience. They bumped walls, scratched my dining table, and worked so slowly that I had to help move boxes myself.
The move had several avoidable problems from beginning to end. There was a late arrival, unclear communication, and the work took considerably longer than expected. I spent much of the day trying to keep everything on track. Unfortunately, the experience did not meet my expectations.
We hope to hire United Express Moving & Storage again soon because of their fair costs, prompt service, and ability to make a difficult work much easier and cheaper than we had anticipated.
Because we had to move quickly for work, it was very important that these movers were very flexible with our schedule. The whole process was easy because they were ready to work around our busy schedule and were friendly.
United Express Moving & Storage movers were fantastic. They took great care of my special things, like my appliances and fragile dishes, even making custom crates for them. They used special tools to move them without any risk of damage. Even when the weather was bad, they stayed cool and calm and made sure nothing got wet or ruined. They were awesome from beginning to end and they worked hard and fast. They were very respectful and treated my things as if they were their own. I was very happy with their service and I would use them again in a heartbeat!
United Express Moving & Storage gave very deceptive cost quotes throughout the process. Their final cost was 40% higher (final $2,500 vs original $1,500) than the original estimate while the number of items actually moved only had 2 additional items vs the original estimate. Both the sales rep (who provided the initial estimate) and the Quality Control person (who finalized items to be moved), made huge misrepresentations and extremely underestimated the cubic footage and cost. And they do NOT offer any compromise, such as reducing my final cost, even a token amount. And they hold your furniture hostage until you pay in full. DO NOT USE THIS BROKER FOR ANY MOVES!!!
Very disappointing experience with this moving company. The staff was unprofessional and the service was not satisfactory. Communication and organization could have been much better. I would not recommend them based on my experience.
Moving day was handled very efficiently by the team. They protected the larger pieces before moving them and took care with smaller belongings. Their organized approach made settling in easier.
At My Good Movers, we believe peace of mind starts with verified credentials. United Express Moving & Storage holds all required registrations to legally operate both local and interstate moves.
Office working hours
No working hours are available for this company.
| Mon Monday | N/A |
| Tue Tuesday | N/A |
| Wed Wednesday Today | N/A |
| Thu Thursday | N/A |
| Fri Friday | N/A |
| Sat Saturday | N/A |
| Sun Sunday | N/A |
Reviews summary
Recommended based on user reviews
I had thought that I would have at least one broken piece after I moved, but thankfully everything made it to me in good condition. I had lots of friends recommend United ... Read More
901 reviews
All members of the team are trustworthy and efficient in their work. They sent an email to the new residents of their impending arrival. There was also a predicted time ... Read More
It was My first relocation, and these guys made it memorable. I've saved their number as top-notch movers on my phone. The whole shift was done smoothly and without any s ... Read More
United Express Moving & Storage movers were fantastic. They took great care of my special things, like my appliances and fragile dishes, even making custom crates for the ... Read More
After contracting their services, the price they quoted for my move doubled. Now I sit here in my new home, and I have to reach out to them to find out my belongings won' ... Read More
The movers diligently worked, showed up on time, and cared for our possessions well. Brandon excellent communication and meticulous planning made the transfer very well. ... Read More
Because we had to move quickly for work, it was very important that these movers were very flexible with our schedule. The whole process was easy because they were ready ... Read More
Their knowledge of how to safely transport pianos is second to none, and I couldn't be happier that I hired them to transport my piano across town.
We hope to hire United Express Moving & Storage again soon because of their fair costs, prompt service, and ability to make a difficult work much easier and cheaper than ... Read More
The crew was a little late on the day of the move, but I appreciated their honesty when they called me up to inform me of the reason. But what impressed me further was th ... Read More
A moving company that can react fast to crises would be fantastic. United Express Moving & Storage did just that when they responded to my request to relocate from TX to ... Read More
United Express Moving & Storage is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, United Express Moving & Storage actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from licensed interstate movers or call our support team anytime.
