Trust me this company is terrible !!
At initially, things went smoothly when I hired this firm to help with my move. If I contacted and cancelled my reservation five days before my planned move, they promised a complete refund. My move fell through, though, and when I tried to cancel my reservation and get my deposit back, not only did the agent who claimed to be available around-the-clock not return my calls, but customer service also told me to send an email to the support team. I never heard back from them, so I strongly advise against using this company.