Moving company in Phoenix, AZ
The truck smelled horrible, the staff was super rude, and i got charged double than what i should have. Do not have a $100 hold on your truck they will take it all.
I can't speak for the company, but I can for the people. I had a bad blowout on the 17 on my company's trailer. The jack and lug wrench were missing from our truck, and I had to pull in to Uhaul's parking lot for a safe place to stop on an absolutely destroyed tire. Even though it was after hours, Mike the manager as well as Travis both helped me out, on their own time and out of the kindness of their hearts. They helped me get the trailer jacked up and got the lug nuts off with an impact, and had the tire swapped in mere minutes. I'd only asked to borrow a jack and wrench for a task that would've taken me 10-20 by myself (the lugs were on there pretty tight!) The enthusiasm and personability of these guys was so amazing, I'd consider driving specifically to this location just to have a pleasant rental experience with them. I'm not joking when I say this was some of the best customer service I've experienced in a decade. UHaul is lucky to have employees like this, just one interaction with them is a shining light on the company as a whole, and if my own business needed employees at the moment, I'd absolutely want to poach them haha! Words cannot express my gratitute, my happiness with the interaction, or my pleasure with these guys' attitudes. UHaul is lucky to have Mike and Travis as employees and I wouldn't hesitate to send customers specifically to this store knowing that if these guys took care of customers half as good as they do for strangers, this location would get nothing but fantastic, excellent feedback!
The lack of communication and customer service is appalling We had an appointment for a hitch install and when arrived, were told it had to be pushed out a week. Then we were told an hour and it took to 3 hrs
We didn't have a reservation, but staff were very friendly and helpful in finding a suitable truck for the day. The gas on the truck didn't match the rental record, but I was able to take a picture using the checklist link and they accepted it upon return.
After some research on Google, I chose to hire their movers. They carefully and professionally packed my electronics and furniture well but didn't label my box properly, making unpacking difficult.
Nice people and fast unloading for truck driver. I’m impressed beyond measure at the service I got! Everything went smoothly.
Whether you're moving across town or to another state, U-Haul provides rental trucks, trailers, and moving accessories designed to help simplify the relocation process.
The movers were kind and went well with moving my study desk and futon. They also provided me with reasonably priced moving materials.
They were absolutely great at this location. Corporate U-Haul messed up my reservation but the crew took great care of me and had me on the road in no time. One of the best customer service experiences of my life.
U-Haul offers truck rentals and moving equipment for and long-distance moves. Customers can choose from a range of vehicle sizes along with packing supplies and trailer rental options.
At My Good Movers, we believe peace of mind starts with verified credentials. Uhaul holds all required registrations to legally operate both local and interstate moves.
Office working hours
No working hours are available for this company.
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Reviews summary
Recommended based on user reviews
U-Haul provides moving solutions including truck rentals, self-storage, trailers, and packing supplies. Its goal is to give customers flexible options for planning and co ... Read More
18 reviews
Their performance truly left me in awe! They carried down my hefty cabinet from the third story securely. They gave me a 20% discount voucher for online payment ... Read More
The staff came and started working at 10:15 a.m. M and his team started work by packing small and fragile items, and the project was completed thirty minutes earlier than ... Read More
After some research on Google, I chose to hire their movers. They carefully and professionally packed my electronics and furniture well but didn't label my box properly, ... Read More
Set up an appointment online to get hitch installed. Called the day before to confirm and they said they didn't have any installers available even though they confirmed o ... Read More
The facility is nice but that’s about it. I’ve gone there 12 times this year and 10 times I could not find a single cart to move my stuff. The employees tell me there ... Read More
I can't speak for the company, but I can for the people. I had a bad blowout on the 17 on my company's trailer. The jack and lug wrench were missing from our truck, and I ... Read More
They were absolutely great at this location. Corporate U-Haul messed up my reservation but the crew took great care of me and had me on the road in no time. One of the be ... Read More
We didn't have a reservation, but staff were very friendly and helpful in finding a suitable truck for the day. The gas on the truck didn't match the rental record, but I ... Read More
Uhaul is a fully licensed and insured moving company with a strong presence across Arizona, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Uhaul actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from licensed interstate movers or call our support team anytime.
