Overall okay
I can't speak for the company, but I can for the people. I had a bad blowout on the 17 on my company's trailer. The jack and lug wrench were missing from our truck, and I had to pull in to Uhaul's parking lot for a safe place to stop on an absolutely destroyed tire. Even though it was after hours, Mike the manager as well as Travis both helped me out, on their own time and out of the kindness of their hearts. They helped me get the trailer jacked up and got the lug nuts off with an impact, and had the tire swapped in mere minutes. I'd only asked to borrow a jack and wrench for a task that would've taken me 10-20 by myself (the lugs were on there pretty tight!) The enthusiasm and personability of these guys was so amazing, I'd consider driving specifically to this location just to have a pleasant rental experience with them. I'm not joking when I say this was some of the best customer service I've experienced in a decade. UHaul is lucky to have employees like this, just one interaction with them is a shining light on the company as a whole, and if my own business needed employees at the moment, I'd absolutely want to poach them haha! Words cannot express my gratitute, my happiness with the interaction, or my pleasure with these guys' attitudes. UHaul is lucky to have Mike and Travis as employees and I wouldn't hesitate to send customers specifically to this store knowing that if these guys took care of customers half as good as they do for strangers, this location would get nothing but fantastic, excellent feedback!
