Dec 06, 2024
Zero integrity
This was a little while ago but after I commented on an advertisement about my experience with these scam artists, I figured I’d be sure I didn’t miss an opportunity to tell my story. Quoted $6,900 and on moving day for our move across the state, a Thursday, with the kids’ school starting on Monday, they showed up and said it’s going to be $12k after they apply some discounts. I had no choice. The movers were rude, the estimator, Patric, was radio silent, belongings were damaged, they became impossible to get a hold of, wouldn’t call back or email back, have since blocked me on Facebook for a comment I left on an advertisement I received, never held themselves accountable, paid out shockingly minimal amounts on damaged goods (including a China cabinet) and if you search for the true reviews out there that have been suppressed, you see how often this same treatment occurs.
Mar 08, 2024
Honest, reliable, reputable company!
Had the best experience with Safebound. Moved all my stuff from downtown West Palm to Jupiter. No issues. Nothing broken and extremely hard working men. Will use them again next year when the lease is up. Thanks Mike P and Chris
Dec 25, 2023
Recommend
Thank you safebound for an amazing move! Thank you Roldan and Javier for a professional experience 100 percent I recommend their services!
Sep 08, 2024
Fantastic service!!!
The guys came and got started right away. I highly recommend this company. Thank you to Elias, Neftali, and Mauricio. Fantastic service!!!
Dec 10, 2025
Poor customer service
I am rating their customer service as a one. (I would rate the actual moving people as a 4). I was referred to them to move a grandfather clock locally. The 'estimator' CHRIS quoted $999 which included 3 hours of time for THREE people, PLUS charges for one hour of travel, a clock technician charge, and an 'operational charge.' When I asked if this was a flat rate, they said no, it was an hourly rate based on 3 hour minimum. I had no idea what was involved. I had to rely on their estimate that it would take THREE people. Clearly that was an upsell to inflate the price. But, of course I didn't know that. I was floored by the estimate so in order to be sure that it wouldn't end up costing more, I asked for a flat rate and was offered a flat $1000. The original contract had the specifics, but the document I signed only stated that a clock was being moved, without detail. When the truck showed up, there were only TWO people. Had the original quote stated two people, the cost would have been about $240 less and had I negotiated a flat rate, it would have been based on that. I emailed the original estimator person who kicked it 'upstairs.' A person (ZACK, I think) called me and was extremely rude, would not let me explain why I thought the fee was unfair, but he continued to talk over me even while I asked him to stop and listen. He continually told me I signed a contract. I maintained that the estimate and the agreed amount was based on more workers than were sent by the company; but he wouldn't listen. Even the driver could hear this guy speaking loudly and not stopping when I asked him to listen. This is poor customer service. Making a small consideration in the price would have been in order or a polite person who validated my concern. But, they had my clock on the truck and wouldn't bring it in until I paid the full amount. So, I did. I sent a follow up email and received even a ruder reply. DO NOT USE THESE PEOPLE. I feel sorry for their actual moving staff. They were polite, nice, and handled my clock carefully. However, although the person who was the clock tech handled the moving parts well and reinstalled them, I had to ask her to set the time and then after she left, it wasn't keeping time. I realized that she hadn't started the pendulum. Once that was done, it worked perfectly. Since there was a separate fee for a clock tech, wouldn't you think they would know to start the clock??
Nov 07, 2024
Excellent
Moving from one coast to another was a daunting task, but the moving team made it seamless. They were attentive to every detail, from packing fragile items to ensuring the truck was loaded securely. Their communication was excellent, keeping me updated on the progress. The move was completed within the estimated time frame, and all my belongings were in perfect condition upon arrival.
Aug 27, 2024
Poor estimate and poor communication
I don’t know how anyone could’ve left a positive review here. Half of what they promise is just BS. Poor estimate and poor communication.
Sep 02, 2025
Buyer Beware.
The foreman was super rude to me and his own team. He yelled a lot and threw cardboard around the truck. I felt uncomfortable just being there, and that’s not something you want on moving day.
Jan 05, 2024
Bloody basters
Most inconsiderate and unprofessional moving company I have ever used. Total con artists at every single level of this company. Will Maudlin, the salesman, was difficult to reach and when I finally did a video call with him to show him my inventory, he completely underestimated the amount and size of stuff I had, and when the movers arrived I was quoted an EXTRA $1300 to what I had originally been quoted. The next set of lies from Safebound came during my contractual 2 day pick up window. Safebound called and confirmed a pick up time during the second day of my 2 day pick up window. Then, during the pick up window, Safebound called and told me they would not be able to pick up my stuff that day due to their incompetence and misjudgment picking up an earlier shipment that day, even though I had been waiting around all day for them and was guaranteed to have my items picked up that day. I spoke on the phone with both Caley and Nora at Safebound, who both lied and assured me they communicated with the driver and he could be there at 7 am the next day (which was already out of my pick up window on the contract safebound signed with me). I was supposed to have left the state by that time but safebound gave me no other option but to wait on them. The next day, when the driver still had not arrived on the later end of my pick up window, I called the office and was not able to get in touch with anyone till 9:30 am. The driver did not show up after until 11 AM (outside of the latest time of the pick up window I was given). The driver, Miguel, was extremely rude and unprofessional. He did not communicate with me whatsoever or give me any sort of 20 minute warning (which safebound promises their drivers give) before arriving. Caley, the manager, assured me I could speak to her regarding a discount for the huge inconvenience caused by this entire nightmare. Of course, when I called Caley before submitting my second payment, she had just left the office, in the middle of a weekday, to start her weekend early. When my items were delivered, it was realized that Miguel, the incompetent driver, had miscounted my inventory and my end table, hand-painted for me by my mother, had gotten lost. Safebound never found my item and I am now in the process of filing a claim for it. Please, whatever you do, DO NOT USE SAFEBOUND MOVING COMPANY. Use a professional company that cares about its customers and values customer service. Every single person who works at this company- from Nora to Chris to Caley to Will to Miguel, is an absolute liar and will do whatever it takes to get as much money out of you as they can. I am still in awe of how this company can treat people the way they do and remain in business. I have reported their negligence and their unethical profits before people business practices. Before safebound responds with a message saying I am not in their system as a customer ( as I’ve noticed they do with any negative review), I have a bill of lading and inventory list I can upload to this review to prove otherwise.
Jun 18, 2026
Very Disapointed
I was promised affordable pricing, excellent service, a 3 man crew for my move from Florida to Kentucky this past April. Instead, only 2 movers showed up, one did not speak English. The job was estimated at 3 hours took 7 and I was charged an additional $2,000 for items that were "not on the list" even though I had proof otherwise. After providing my closing date well in advance, my belongings did not arrive until 14 days later, leaving me living out of a suitcase and slepping on an air mattress along with my 2 dogs. The delivery was even more concerning. The company sent workers who were not employees, a fact that was never disclosed to me. One appeared unprofessional and smelled like alcohol. Several of my belongings arrived damaged, broken, or missing and I'm still seeking compensation. I even ended up with some else's bin and that took about 2 weeks for the moving company to come get it. Communication was poor throughout the entire process. Calls were rarely returned, and I was told repeatedly, " We will call you," without receiving updates. This company did not deliver on its promises and did not stand behind its guarantees. I would not recommend this company.
