The movers were very rude and unprofessional;
Although the movers were pleasant and arrived on time, they were not at all professional. They insisted on wanting to shut up the vehicle and head out, even though I had
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Although the movers were pleasant and arrived on time, they were not at all professional. They insisted on wanting to shut up the vehicle and head out, even though I had told them our unit had to be vacant. To make sure I had everything that needed to be moved, I had to keep an eye on them.They left four scratches on the floor from the sofa when they were unloading. We should speak with James, the owner, as the movers admitted that they did it. The day of the move and the following day, I gave James a call. He told a blatantly false tale, which he is aware of, saying that we moved the sofa after his movers had finished installing it. Some furniture was also ruined and scraped by the movers. About half of the boxes were misplaced, despite being clearly labeled with their intended location within the house or garage. We now need to carry items from the garage inside. The young boys hauling stuff work this job on the weekends for extra money, which is OK, but make sure your staff members are adequately trained. I'll also report anything to the BBB.
James further insisted on paying using the Cash app or Zelle, as mentioned by another reviewer. Wouldn't accept a debit card, which functions similar to cash.
I am really dissatisfied with the quality of service provided and the lack of honesty and transparency in handling the damage caused by the movers.
Move size: 3 Bedroom Home
Service cost:
$8754
