Amazing Movers!
Ivan and his crew with Continental Van Lines were absolutely outstanding. They were professional, hardworking, courteous, and delivered everything safely and ahead of schedule. They deserve tremendous credit and made what is normally a stressful experience go very smoothly. Job very well done! My only feedback concerns communication from SafeShip's corporate office. I paid for the upgraded 48-hour pickup window and, at several points before pickup and delivery, found myself having to proactively track down information and clarify details. And, I get it, this is an extremely busy season for moving. One particularly stressful moment occurred when I was told my move was nearly cancelled because I had not confirmed a time window, despite never having been informed that confirmation was required. Everything ultimately worked out, thanks largely to the professionalism of the moving crew, and all of my belongings arrived in great condition. I simply hope SafeShip invests in clearer and more proactive communication—or even a standard communication script/template—because the amazing quality of the movers deserves to be matched by the quality of the customer experience and parent company.
