Bait & switch sales, scam quality assurance
Would give 0 stars if I could. Booked a Houston to Denver move that is not even over yet, paid $3800 and am being told I will owe even more on drop off.
The sales person
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Would give 0 stars if I could. Booked a Houston to Denver move that is not even over yet, paid $3800 and am being told I will owe even more on drop off.
The sales person I booked with, Lawrence, clearly said whatever he could to get me to book. I specifically asked about shuttle service fees, that I had gotten in quotes from other companies, if an 18-wheeler cannot approach my apartment that is surrounded by one-ways, and Lawrence clearly stated "We use U-Haul size trucks so that won't be an issue." I am dumb for believing him but I have never done a long distance move before and didn't know any better. He stated that my drop-off window was 3-10 days, but upon pickup I would be given a smaller window. That was also a lie. After I paid my deposit and missed the 72 hr refund window, literally the day after this window ended, someone from "Quality Assurance" called to go over my packing list and quote again. They informed me that I would be on the hook a $450 shuttle fee and no I cannot cancel without loosing my deposit. I suspect that they wait until the day after your refund window ends to do this "Quality" call to ensure that you're stuck with them now. I have been going back and forth with customer service and the "escalations department" and the only "solution" they have offered to avoid that $450 fee is to get my own truck and meet the delivery people in a parking lot somewhere, where they can transfer my stuff to my truck and I can take my stuff to a 7th floor apartment by myself. I paid them $3800 already and their only solution is for me to do a third of the manual labor myself.
Do not book with this company, the sales people will clearly say whatever it takes to get their commission.
Move size: Apartment Move
Service cost:
$4250
