Aug 15, 2026
STAY AWAY FROM THIS COMPANY!!!
I would give 0 star (or even negative) if I could. This whole experience with Safe Ship has been a nightmare. Starting from pick up to current. They picked up my stuff on 7/9 and I still haven't received it. I was initially told it usually takes 14-21 business days. Before the pick up, I was given the pick up window (1-2 days) and told to be notified at least 24 hours in advance for the exact date & time of pick up. However, they never contacted me and I had to call them first and that was when I got notified of the exact pick up date and time, which was the night before (~10 hours before). What if I didn't call them first? Were they going to notify me the morning of like 2 hours before they come? They never communicate clearly and will always give you the "estimate", which they will tell you it's "NOT guaranteed". And it's been more than a month and I'm still waiting to receive my shipment. And there was not a single communication that was initiated by Safe Ship. I always have to call them first or open a ticket for them to provide me any update. When I called this Tuesday, I was told that the truck has left on Monday and it will be arriving either this Friday or Saturday. When I called again on Thursday because I needed to know if they were coming on Friday, now they were telling me the truck has left on Wednesday and it will be arriving either Sunday or Monday. They lie to you and will never give you the exact ETA. I have a few moving experiences, but this has been the WORST experience I've ever had. I'm not a type of person who normally leaves a review but I had to for Safe Ship, to help other people to not go through this nightmare. Do NOT use Safe Ship for your move, and you're welcome.
May 12, 2025
DO NOT USE. SCAM COMPANY
If I could give zero stars I would. This is a warning to anyone considering using this moving service, DO NOT!!! Unless you want to be ripped off and feel bamboozled every step of the way of an already very stressful time. This is a well oiled machine and they know exactly what they’re doing when it comes to SCAMMING customers. First we had a video call with someone who literally laid eyes on everything we had to move and gave us a quote. Fast forward to a couple of days before the move was scheduled for, we had another call (not video) to “finalize” and go over everything again to make sure they had everything correct and “enough space in the truck”. Lo and behold - the guy says “this is way different than what I had here in front of me from your initial VIDEO call” and proceeds to MORE THAN DOUBLE the initial estimate we were given. This was a few days before we were supposed to move - giving us very limited options or time to find any other option. Since we felt that at that point starting over would be extremely stressful and not a realistic option - we went along with this absurd new price. Basically every step of the way, additional charges continued to be added, we paid for expedited delivery and our stuff came days later than promised. Please, for the love of god, save yourself the headache and massive loss of money and go with a reputable moving company as this sad excuse of a business is nothing but a SCAM.
Oct 10, 2026
Bait & Switch
Initial estimate for 350 cubic feet came in at a reasonable price. However, after adjusting for count changes, cubic feet doubled. That’s on us. However, they wanted to charge 3x the initial quoted price at the door. Felt like a bait and switch. We canceled and would rather lose the deposit than accept this scam. We were told during the initial sale that they wouldn’t do this and that feels like a lie. To add insult to injury, they told the movers that I had changed my mind about the pricing, and then never informed them that I'd canceled - leaving the drivers sitting outside for 3 hours after my last call before we had to tell them ourselves that we canceled. Poor communication, poor business practices, did not provide their movers with equipment they needed including dollies, braces, etc., and did not keep them informed. Bad business all around.
Mar 29, 2026
Roy’s Moving
Angel and Nery were amazing!! Very professional and quick. Would recommend to anyone looking to move
Sep 15, 2024
Move to AR.
Perfectly fast moving SLAVA AND ALEX, were fantastic. Definitely will recommend them for any move for anyone. Fast and courteous service. Very professional and personable. Communication was spot on and we were very happy with our moving experience.
Jun 28, 2025
Great services
Picked up on time looking forward to getting everything delivered in two weeks time. Very professional.
Mar 05, 2025
Rude
I scheduled my move weeks in advance and confirmed the appointment the day before, but the movers didn’t show up on the scheduled day. I called multiple times and got no response. When someone finally answered, they claimed there was a scheduling error and said the earliest they could reschedule was three days later. I was left scrambling to find a last-minute replacement. Completely unreliable and unprofessional.
Jul 11, 2025
Cancelled Move vs Customer Service
Moving services were not utilized. This is a review of Safe Ship Customer Service. Due to an unfortunate and unexpected injury, our move had to be pushed back indefinitely, or possibly need to continue residing in TN. Our sincere appreciation to customer service representative Anthony Davis for expediting the cancellation of our moving contract. Thank you, Safe Ship, for adhering to your 72 hour cancellation policy.
Jun 16, 2026
Amazing Movers!
Ivan and his crew with Continental Van Lines were absolutely outstanding. They were professional, hardworking, courteous, and delivered everything safely and ahead of schedule. They deserve tremendous credit and made what is normally a stressful experience go very smoothly. Job very well done! My only feedback concerns communication from SafeShip's corporate office. I paid for the upgraded 48-hour pickup window and, at several points before pickup and delivery, found myself having to proactively track down information and clarify details. And, I get it, this is an extremely busy season for moving. One particularly stressful moment occurred when I was told my move was nearly cancelled because I had not confirmed a time window, despite never having been informed that confirmation was required. Everything ultimately worked out, thanks largely to the professionalism of the moving crew, and all of my belongings arrived in great condition. I simply hope SafeShip invests in clearer and more proactive communication—or even a standard communication script/template—because the amazing quality of the movers deserves to be matched by the quality of the customer experience and parent company.
Apr 02, 2026
Great move!
Packers and movers were great. Very thorough. Highly recommend for moves including Heaney or fragile items.
