AWFUL
Do not use this company. This was by far the worst moving experience I’ve ever had. From the beginning, communication was terrible and we were misled every step of the way. We were originally told our move would take place between the 6th and 9th. Then it was pushed to the 10th, and they promised to call with an exact arrival time. Instead, they called midday to say they had just finished another job, and that’s when we found out they were still 8 hours away, meaning they didn’t arrive until late that night. When they finally arrived, they claimed we had exceeded the space we reserved even though we had told them from the start we were moving from a three-bedroom home and provided a detailed list of our belongings. They even admitted that 11 out of their 12 deliveries that day had been underquoted, yet somehow expected us to believe it was just the broker’s mistake. Then came the surprise charges. They tried charging us for packing even though we packed everything ourselves, along with additional mileage fees after telling us the estimate was low because movers were already in the area. Before the move, I even confirmed our king-size bed frame, TV size, and other large items. They charged us an additional deposit for possible extra items and promised it would be adjusted if we didn’t bring them. It never was. The final price was so inflated that we couldn’t afford to move our belongings. We lost our deposit and were left states away without our furniture or basic household essentials. This company’s business practices felt dishonest from start to finish. Save yourself the stress, hidden fees, and broken promises hire someone else.
