Moving company in Pompano Beach, FL
Booking the service was easy, but the actual moving day was a disaster. The movers arrived late and seemed completely unprepared. Communication was poor from beginning to end. The final cost was much higher than the original quote. I regret choosing this company.
No stars is appropriate. Horrible. The carrier they used for our move come to find out operates out of a small house in CA. After almost 2 weeks, it has taken 3 days to finally get an answer as to where our property even is. Gave a complete inventory but loading day they said oops the truck is too small and it would be another $6,000. No. We had them take all the boxes and totes off and rented a U-Haul and moved them ourselves. These are scam artists. I will be filing a complaint with the AG because my this is my parents’ stuff and they are elderly and disabled. Horrible that companies like this are allowed to prey on others. The carrier they used is American Hills Moving and Storage and they will be reported also. Please, PLEASE heed all the warnings in these reviews and find a better company to deal with. My parents are devastated that they may not ever see their belongings again. Oh, and their estimates mean nothing. It’s a way to drag you in then the carrier ups the price, no doubt giving a kickback to this unethical company. They tried to more than double the estimate for some totes and boxes and 2 mattresses and box springs (which are listed on the inventory). Again, just bypass this company for your own peace of mind
The long-distance move from Kansas to Texas turned out way smoother than I imagined. The crew was polite, worked patiently, and didn't make a mess during the unloading.
Anthony and the rest of the crew arrived early and introduced themselves before starting. They listened to my concerns about a few fragile items and reassured me with confidence. Everything reached my new place in perfect condition. I truly appreciate the way they handled the entire job.
I cannot recommend this company to anyone. They made promises they couldn't keep and provided almost no communication throughout the moving process. My delivery was delayed for over a week, leaving me sleeping on the floor and purchasing basic necessities because none of my belongings had arrived. When I reported damaged and missing items, customer service was incredibly rude and acted as though the inconvenience was my fault. Every phone call ended with another excuse instead of a solution. After nearly a month of constant follow-up, the issue was finally resolved, but only after an incredible amount of unnecessary stress. There are far better moving companies available.
Finding a mover who could handle an early Saturday morning start was a challenge until I called these guys. I had to be out of my old apartment by 10 AM. The team was at the door at 7:30 AM as promised and had the truck loaded by nine. Once we reached, all items were in their exact shape and not even a single item was damaged or missing.
The move went well today. The crew took care of the packing and made sure the fragile items were wrapped properly.
This was the worst experience I’ve ever had with movers. I would never recommend New Reliant Moving Solutions to anyone. They were very polite and responsive while we were searching for movers, but once our belongings were picked up and payment was made, everything changed. The original quote of $1,350 was increased to $2,000+ due to extra fees that were never disclosed beforehand. After payment, they stopped responding to calls and everything went to voicemail. When we finally reached dispatch, the representative was rude and unprofessional. We were repeatedly told delivery would take 3–7 days, including when signing the contract. Instead, our belongings were delivered more than 15 days later, and they then claimed they were “legally allowed” up to 20 days which was never communicated before. At delivery, they charged even more money, claiming the apartment was far from the truck, which was not true — the truck could park right in front of the building, there was an elevator just a few steps away, and the apartment was right next to it. They also LOST two of my XL boxes and have not been responding to our calls about it. Extremely unprofessional. On top of that, they demanded full payment before unloading and pressured us to sign paperwork stating everything was received in perfect condition before we could even inspect our belongings. Several items were not in good condition. I’ve used multiple moving companies before and never had such a bad experience. This is by far the worst moving company I’ve dealt with.
Do not use this company. This was by far the worst moving experience I’ve ever had. From the beginning, communication was terrible and we were misled every step of the way. We were originally told our move would take place between the 6th and 9th. Then it was pushed to the 10th, and they promised to call with an exact arrival time. Instead, they called midday to say they had just finished another job, and that’s when we found out they were still 8 hours away, meaning they didn’t arrive until late that night. When they finally arrived, they claimed we had exceeded the space we reserved even though we had told them from the start we were moving from a three-bedroom home and provided a detailed list of our belongings. They even admitted that 11 out of their 12 deliveries that day had been underquoted, yet somehow expected us to believe it was just the broker’s mistake. Then came the surprise charges. They tried charging us for packing even though we packed everything ourselves, along with additional mileage fees after telling us the estimate was low because movers were already in the area. Before the move, I even confirmed our king-size bed frame, TV size, and other large items. They charged us an additional deposit for possible extra items and promised it would be adjusted if we didn’t bring them. It never was. The final price was so inflated that we couldn’t afford to move our belongings. We lost our deposit and were left states away without our furniture or basic household essentials. This company’s business practices felt dishonest from start to finish. Save yourself the stress, hidden fees, and broken promises hire someone else.
This company created far more problems than they solved. Their delivery schedule was confusing and misleading, and my belongings arrived much later than expected. During the delay, I had no furniture, no kitchen supplies, and very few personal items, forcing me to spend additional money on temporary necessities. When I contacted them about missing possessions, I received rude responses and very little help. The company delayed resolving my claim for weeks and only acted after I escalated the issue to management. Overall, this was an incredibly stressful and disappointing experience that I would never want to repeat.
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Reviews summary
Recommended based on user reviews
If zero stars were an option, I'd choose it. The crew showed up on time and loaded everything carefully, which earns a star. But everything that's happened since wipes th ... Read More
128 reviews
The move went well today. The crew took care of the packing and made sure the fragile items were wrapped properly.
Honestly, I didn’t expect the move to go this well. My new apartment was on a narrow street, and parking was difficult. The movers handled it smartly, unloading in sect ... Read More
Finding a mover who could handle an early Saturday morning start was a challenge until I called these guys. I had to be out of my old apartment by 10 AM. The team was at ... Read More
My sunroom was full of very delicate glass shelves and heavy planters. I was worried about breakage. The crew wrapped all the glass extremely well. (person name) personal ... Read More
Jeffery helped during my long distance. He asked about fragile boxes, checked on furniture, and guided the crew carefully. His involvement gave me confidence and made the ... Read More
My office move included heavy desks and sensitive electronics, and I expected problems. But everything was loaded safely, transported carefully, and set up quickly. Maint ... Read More
The long-distance move from Kansas to Texas turned out way smoother than I imagined. The crew was polite, worked patiently, and didn't make a mess during the unloading. ... Read More
Anthony and the rest of the crew arrived early and introduced themselves before starting. They listened to my concerns about a few fragile items and reassured me with con ... Read More
My move happened on a hot afternoon, but the crew never lost its pace. Thompson kept checking in to make sure I was okay while they handled the heavy work. ... Read More
I moved out of my townhouse last week, and it went surprisingly well. The guys worked together easily and didn't need much direction once they saw how things were laid ou ... Read More
Reliant Moving Solutions LLC is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Reliant Moving Solutions LLC actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
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