Jul 24, 2026
BEWARE OF THESE MOVERS!!!
BEWARE OF THESE MOVERS!!! We recently moved cross country from California to North Carolina. We researched and spoke with 3 companies, based on ratings and reviews, and eventually selected (Reliant Moving Solutions). It's true what people say about reviews - are they real or are they bots? I can only say that our experience with IVL was a horror show. It was the move from hell! When I initiated the contract, their communication was virtually instantaneous. After I paid my deposit, the communication was virtually non-existent. It would take days or even a week before anyone got back to me. And that was before we even moved. The chaos started the day the movers came to load up our household goods. First, the truck arrived late, and they had a hand-painted cardboard sign on the door of cab that said "Reliant Moving Solutions". Clearly not Reliant Moving Solutions movers but a third party. As they neared the end of loading up, they realized the truck they brought wasn't big enough, so they had to go get another one. They also ran out of tags for all our goods and had to handwrite on the ones remaining. The home office had miscalculated the size truck that was needed. Not a good sign and it turned out to be a huge when it came to lost items. Then it got worse. I had notified Reliant Moving Solutions of our move-in date a full 38 days before the actual move-in date! They noted it and then for a month I never heard a word. I sent emails and voice mails and texts for over 2 weeks before someone got back to me saying "Your move is still 2 weeks away, so you won't hear from us until a few days before. Emails will not be answered until then." Two days before the delivery date I called and emailed again. Crickets. Finally on the day of the scheduled move, I called asking the ETA of the movers. The person I spoke to said there would not be a delivery for us that day. I asked when we can expect delivery but she couldn't answer. I then asked, "Do you even know where our stuff is?" She paused (not a good sign) and said, "I will have to get back to you". She did, about an hour later. She told me our goods were still in California and nothing had been done to initiate the move. We were stunned! We then asked when we could expect delivery and she could not tell us. Two weeks after the scheduled delivery date our goods finally arrived. Someone at Reliant Moving Solutions said they were allowed to take up to 2-21 days to deliver. I said that's fine, but you had 38 days to get it done and now you tell us you are going to add another 2-21 days onto the delivery date! But that wasn't the end of this Reliant Moving Solutions mess. The driver showed up with the truck with our goods, but he was alone and said we might have to wait until the next day so he could get some help. He then told us he was placing an ad on Craig's List to try and get people to help him to unload. At that point, I notified Reliant Moving Solutions dispatcher and told him, "What the hell kind of organization are you running?" To date he has not replied. Maybe he doesn't know how or what to say. Once we finished unpacking, we were missing 7 items and had numerous items broken. But that was bound to happen. Since they miscalculated the size of the truck and the number of labels for each of our items, it was a no brainer that the ones they had to hand write on were probably never going to reach us. Standing in our driveway on moving day watching these guys scramble, we knew it would be a miracle if all our goods arrived. And they didn't. All we can say to those of you who may be considering Reliant Moving Solutions for your move - DON'T!!! There are other companies out there that must be better. The Reliant Moving Solutions website claims they are recommended by Forbes. Maybe they are, but who really knows? Is it a true review or was it purchased? I can't believe a company like Forbes would ever endorse a company like International Van Lines if they knew what a terrible company it is. Reliant Moving Solutions gets an "F" for service, communication, honesty, and commitments. If you do hire Reliant Moving Solutions for your move, you do so at your own risk. You have been forewarned!!!
Jul 13, 2026
AWFUL
Do not use this company. This was by far the worst moving experience I’ve ever had. From the beginning, communication was terrible and we were misled every step of the way. We were originally told our move would take place between the 6th and 9th. Then it was pushed to the 10th, and they promised to call with an exact arrival time. Instead, they called midday to say they had just finished another job, and that’s when we found out they were still 8 hours away, meaning they didn’t arrive until late that night. When they finally arrived, they claimed we had exceeded the space we reserved even though we had told them from the start we were moving from a three-bedroom home and provided a detailed list of our belongings. They even admitted that 11 out of their 12 deliveries that day had been underquoted, yet somehow expected us to believe it was just the broker’s mistake. Then came the surprise charges. They tried charging us for packing even though we packed everything ourselves, along with additional mileage fees after telling us the estimate was low because movers were already in the area. Before the move, I even confirmed our king-size bed frame, TV size, and other large items. They charged us an additional deposit for possible extra items and promised it would be adjusted if we didn’t bring them. It never was. The final price was so inflated that we couldn’t afford to move our belongings. We lost our deposit and were left states away without our furniture or basic household essentials. This company’s business practices felt dishonest from start to finish. Save yourself the stress, hidden fees, and broken promises hire someone else.
Jul 21, 2026
There are far better moving companies available.
I cannot recommend this company to anyone. They made promises they couldn't keep and provided almost no communication throughout the moving process. My delivery was delayed for over a week, leaving me sleeping on the floor and purchasing basic necessities because none of my belongings had arrived. When I reported damaged and missing items, customer service was incredibly rude and acted as though the inconvenience was my fault. Every phone call ended with another excuse instead of a solution. After nearly a month of constant follow-up, the issue was finally resolved, but only after an incredible amount of unnecessary stress. There are far better moving companies available.
Apr 15, 2026
Thank you, guys, for this amazing service.
I have moved several times in the last few years, and this was definitely the least stressful experience I have had so far. The communication was very clear from the start, and I didn't have to wonder when the truck was going to show up at my driveway. I am very satisfied with the work Reliant Moving Solutions did, and I can finally start unpacking my boxes in peace.
Apr 16, 2026
That really helped me a lot.
I only had a studio apartment worth of stuff, but I still wanted it done properly and without any damage. The team treated my things with the same care I imagine they would give to a much bigger move, and I really appreciated that.
Aug 04, 2026
Don’t…just don’t
No stars is appropriate. Horrible. The carrier they used for our move come to find out operates out of a small house in CA. After almost 2 weeks, it has taken 3 days to finally get an answer as to where our property even is. Gave a complete inventory but loading day they said oops the truck is too small and it would be another $6,000. No. We had them take all the boxes and totes off and rented a U-Haul and moved them ourselves. These are scam artists. I will be filing a complaint with the AG because my this is my parents’ stuff and they are elderly and disabled. Horrible that companies like this are allowed to prey on others. The carrier they used is American Hills Moving and Storage and they will be reported also. Please, PLEASE heed all the warnings in these reviews and find a better company to deal with. My parents are devastated that they may not ever see their belongings again. Oh, and their estimates mean nothing. It’s a way to drag you in then the carrier ups the price, no doubt giving a kickback to this unethical company. They tried to more than double the estimate for some totes and boxes and 2 mattresses and box springs (which are listed on the inventory). Again, just bypass this company for your own peace of mind
Apr 06, 2026
The service was exactly what I needed.
I cannot say enough good things about the crew that helped me move my 2 bedroom townhouse last Wednesday. I had a massive collection of vintage vinyl records that were very heavy and sensitive to heat. They kept the boxes in the climate-controlled part of the cab and handled them like they were made of glass. Ellsworth made sure his team stayed focused during the 4 hour load.
Apr 06, 2026
I would recommend them based on my experience.
I had a very specific request to move 4 heavy motorcycles and a workbench to my new workshop. Mike brought a truck with a wide ramp and plenty of heavy-duty tie-down straps. They knew exactly how to compress the forks and secure the bikes so they wouldn't budge an inch during the 40 mile drive. It was a huge relief to see my bikes arrive without a single scratch.
Jul 24, 2026
I would never recommend New Reliant Moving Solutions to anyone.
This was the worst experience I’ve ever had with movers. I would never recommend New Reliant Moving Solutions to anyone. They were very polite and responsive while we were searching for movers, but once our belongings were picked up and payment was made, everything changed. The original quote of $1,350 was increased to $2,000+ due to extra fees that were never disclosed beforehand. After payment, they stopped responding to calls and everything went to voicemail. When we finally reached dispatch, the representative was rude and unprofessional. We were repeatedly told delivery would take 3–7 days, including when signing the contract. Instead, our belongings were delivered more than 15 days later, and they then claimed they were “legally allowed” up to 20 days which was never communicated before. At delivery, they charged even more money, claiming the apartment was far from the truck, which was not true — the truck could park right in front of the building, there was an elevator just a few steps away, and the apartment was right next to it. They also LOST two of my XL boxes and have not been responding to our calls about it. Extremely unprofessional. On top of that, they demanded full payment before unloading and pressured us to sign paperwork stating everything was received in perfect condition before we could even inspect our belongings. Several items were not in good condition. I’ve used multiple moving companies before and never had such a bad experience. This is by far the worst moving company I’ve dealt with.
Jul 13, 2026
I regret choosing this company.
Booking the service was easy, but the actual moving day was a disaster. The movers arrived late and seemed completely unprepared. Communication was poor from beginning to end. The final cost was much higher than the original quote. I regret choosing this company.
