Jul 24, 2026
I would never recommend New Reliant Moving Solutions to anyone.
This was the worst experience I’ve ever had with movers. I would never recommend New Reliant Moving Solutions to anyone. They were very polite and responsive while we were searching for movers, but once our belongings were picked up and payment was made, everything changed. The original quote of $1,350 was increased to $2,000+ due to extra fees that were never disclosed beforehand. After payment, they stopped responding to calls and everything went to voicemail. When we finally reached dispatch, the representative was rude and unprofessional. We were repeatedly told delivery would take 3–7 days, including when signing the contract. Instead, our belongings were delivered more than 15 days later, and they then claimed they were “legally allowed” up to 20 days which was never communicated before. At delivery, they charged even more money, claiming the apartment was far from the truck, which was not true — the truck could park right in front of the building, there was an elevator just a few steps away, and the apartment was right next to it. They also LOST two of my XL boxes and have not been responding to our calls about it. Extremely unprofessional. On top of that, they demanded full payment before unloading and pressured us to sign paperwork stating everything was received in perfect condition before we could even inspect our belongings. Several items were not in good condition. I’ve used multiple moving companies before and never had such a bad experience. This is by far the worst moving company I’ve dealt with.
Jun 18, 2026
DO NOT USE: SCAM COMPANY: established in 2026
I am formally filing a complaint regarding the complete failure to provide the moving services I paid for and the lack of professional communication and accountability throughout this process. My pickup was originally scheduled for Sunday between 4:00–6:00 PM, but no driver arrived and I received no communication during that window. The pickup was then rescheduled for Monday during the same time frame, and again there was a no-show. I was later given additional promised timeframes, including Tuesday between 11:00 AM–1:00 PM and then again between 5:00–5:30 PM, with assurance from both a representative and the driver that the pickup would occur. I rearranged my personal schedule multiple times and cancelled other obligations in order to be available, based on these repeated assurances. On Tuesday, the driver did not arrive during the promised 5:00–5:30 PM window and did not call as promised. After following up, I was told he would arrive in approximately an hour, but I never received any further communication. When I later called, I was informed the driver had reached the end of his working hours and would not be coming at all. At no point did anyone arrive to pick up my belongings. When I requested a refund due to the repeated failure to provide the agreed service, I was told that a new pickup time could be offered for Wednesday instead. I explained that I am not available on Wednesday due to work obligations that cannot be changed, which had already been clearly communicated. Despite this, I was told I would not be eligible for a refund because I could not accommodate the newly proposed time. I then requested a refund again and asked that the communication be provided in writing so I could properly document the situation. I also requested to speak with a supervisor or higher-level representative, which was refused. My refund request was again denied on the basis that I was “unavailable” for the next proposed pickup time, even though the service had already failed repeatedly over several days past the original scheduled pickup. At this point, no moving services have been rendered despite multiple confirmed appointments, and I am requesting a full refund for services not provided. Now now responding to emails. Through this process, I asked for emails recapping conversation, and was laughed at and they refused to. Please advise, and do not use this company. New company established in 2026. Less than 3 employees at this business. False 5 star reviews.
Aug 04, 2026
Don’t…just don’t
No stars is appropriate. Horrible. The carrier they used for our move come to find out operates out of a small house in CA. After almost 2 weeks, it has taken 3 days to finally get an answer as to where our property even is. Gave a complete inventory but loading day they said oops the truck is too small and it would be another $6,000. No. We had them take all the boxes and totes off and rented a U-Haul and moved them ourselves. These are scam artists. I will be filing a complaint with the AG because my this is my parents’ stuff and they are elderly and disabled. Horrible that companies like this are allowed to prey on others. The carrier they used is American Hills Moving and Storage and they will be reported also. Please, PLEASE heed all the warnings in these reviews and find a better company to deal with. My parents are devastated that they may not ever see their belongings again. Oh, and their estimates mean nothing. It’s a way to drag you in then the carrier ups the price, no doubt giving a kickback to this unethical company. They tried to more than double the estimate for some totes and boxes and 2 mattresses and box springs (which are listed on the inventory). Again, just bypass this company for your own peace of mind
Jul 20, 2026
I cannot recommend them based on my experience.
I had a very disappointing experience with this moving service. The team arrived much later than the scheduled time without giving any proper update. They handled my furniture carelessly and did not seem experienced. A few of my items were scratched during the move. The staff was not friendly and ignored my concerns. Communication was poor throughout the entire process. The final cost was also higher than I expected. Overall, the service was stressful instead of helpful. I would not choose this company again. I cannot recommend them based on my experience.
Jul 13, 2026
I regret choosing this company.
Booking the service was easy, but the actual moving day was a disaster. The movers arrived late and seemed completely unprepared. Communication was poor from beginning to end. The final cost was much higher than the original quote. I regret choosing this company.
Jun 19, 2026
I was really relieved about that.
My long-distance move took two days, and the movers handled it like pros the whole way. They discussed timing and even asked whether I needed help unpacking certain items when we arrived. I appreciated how steady and organized they stayed during the trip. After such a long drive, it was nice that nothing felt chaotic or confusing when unloading.
Jul 13, 2026
AWFUL
Do not use this company. This was by far the worst moving experience I’ve ever had. From the beginning, communication was terrible and we were misled every step of the way. We were originally told our move would take place between the 6th and 9th. Then it was pushed to the 10th, and they promised to call with an exact arrival time. Instead, they called midday to say they had just finished another job, and that’s when we found out they were still 8 hours away, meaning they didn’t arrive until late that night. When they finally arrived, they claimed we had exceeded the space we reserved even though we had told them from the start we were moving from a three-bedroom home and provided a detailed list of our belongings. They even admitted that 11 out of their 12 deliveries that day had been underquoted, yet somehow expected us to believe it was just the broker’s mistake. Then came the surprise charges. They tried charging us for packing even though we packed everything ourselves, along with additional mileage fees after telling us the estimate was low because movers were already in the area. Before the move, I even confirmed our king-size bed frame, TV size, and other large items. They charged us an additional deposit for possible extra items and promised it would be adjusted if we didn’t bring them. It never was. The final price was so inflated that we couldn’t afford to move our belongings. We lost our deposit and were left states away without our furniture or basic household essentials. This company’s business practices felt dishonest from start to finish. Save yourself the stress, hidden fees, and broken promises hire someone else.
Jul 24, 2026
BEWARE OF THESE MOVERS!!!
BEWARE OF THESE MOVERS!!! We recently moved cross country from California to North Carolina. We researched and spoke with 3 companies, based on ratings and reviews, and eventually selected (Reliant Moving Solutions). It's true what people say about reviews - are they real or are they bots? I can only say that our experience with IVL was a horror show. It was the move from hell! When I initiated the contract, their communication was virtually instantaneous. After I paid my deposit, the communication was virtually non-existent. It would take days or even a week before anyone got back to me. And that was before we even moved. The chaos started the day the movers came to load up our household goods. First, the truck arrived late, and they had a hand-painted cardboard sign on the door of cab that said "Reliant Moving Solutions". Clearly not Reliant Moving Solutions movers but a third party. As they neared the end of loading up, they realized the truck they brought wasn't big enough, so they had to go get another one. They also ran out of tags for all our goods and had to handwrite on the ones remaining. The home office had miscalculated the size truck that was needed. Not a good sign and it turned out to be a huge when it came to lost items. Then it got worse. I had notified Reliant Moving Solutions of our move-in date a full 38 days before the actual move-in date! They noted it and then for a month I never heard a word. I sent emails and voice mails and texts for over 2 weeks before someone got back to me saying "Your move is still 2 weeks away, so you won't hear from us until a few days before. Emails will not be answered until then." Two days before the delivery date I called and emailed again. Crickets. Finally on the day of the scheduled move, I called asking the ETA of the movers. The person I spoke to said there would not be a delivery for us that day. I asked when we can expect delivery but she couldn't answer. I then asked, "Do you even know where our stuff is?" She paused (not a good sign) and said, "I will have to get back to you". She did, about an hour later. She told me our goods were still in California and nothing had been done to initiate the move. We were stunned! We then asked when we could expect delivery and she could not tell us. Two weeks after the scheduled delivery date our goods finally arrived. Someone at Reliant Moving Solutions said they were allowed to take up to 2-21 days to deliver. I said that's fine, but you had 38 days to get it done and now you tell us you are going to add another 2-21 days onto the delivery date! But that wasn't the end of this Reliant Moving Solutions mess. The driver showed up with the truck with our goods, but he was alone and said we might have to wait until the next day so he could get some help. He then told us he was placing an ad on Craig's List to try and get people to help him to unload. At that point, I notified Reliant Moving Solutions dispatcher and told him, "What the hell kind of organization are you running?" To date he has not replied. Maybe he doesn't know how or what to say. Once we finished unpacking, we were missing 7 items and had numerous items broken. But that was bound to happen. Since they miscalculated the size of the truck and the number of labels for each of our items, it was a no brainer that the ones they had to hand write on were probably never going to reach us. Standing in our driveway on moving day watching these guys scramble, we knew it would be a miracle if all our goods arrived. And they didn't. All we can say to those of you who may be considering Reliant Moving Solutions for your move - DON'T!!! There are other companies out there that must be better. The Reliant Moving Solutions website claims they are recommended by Forbes. Maybe they are, but who really knows? Is it a true review or was it purchased? I can't believe a company like Forbes would ever endorse a company like International Van Lines if they knew what a terrible company it is. Reliant Moving Solutions gets an "F" for service, communication, honesty, and commitments. If you do hire Reliant Moving Solutions for your move, you do so at your own risk. You have been forewarned!!!
Jun 19, 2026
They were careful the whole time.
I had to relocate my apartment on short notice, and Reliant Moving Solutions sent a crew the next morning. They came prepared with everything and worked together as if they'd been doing so for years. Even though it was a last-minute job, they didn't seem rushed or careless.
Jun 22, 2026
Terrible Experience, cost trippled
This "moving company" (which is actually a moving broker) originally gave us an estimate that was comparable to shipping pods for a cross-country move. We opted into the moving services they quoted us at. The night before the scheduled pick up were given an updated quote, which increased the original quote by about $750, which we were understanding of, as we added a couple additional items. We were given directions on how to prepare our items for moving and told we were going to be notified of pick-up time with 24hrs notice. The following morning, a different moving company contacted us for pick up, with less than an hour of notice. We were not home for the pickup and had to refuse (were not given 24 hr notice). At 10 am that morning, a dispatch office told us the pickup would be between 12 and 2 pm the next day. The next day, a call was received at 9:00am that pick up would be in 20 minutes, we were at a doctor's appointment that had been moved from the afternoon to the morning to accommodate the given pick up time, the driver was rude when we told him we were given the time of 12-2 but did adjust and come after 12:00. Unfortunately, this person was rude, did not allow us to take pictures of contracts, and raised our rate another $2000. He packed the truck so that our things took up more space, placed our items into additional boxes (a different method than Reliant told us would be used), but I thought I would be able to speak with Reliant about the sub-par experience, so we continued with the move. This is when we found out that Reliant Moving Solutions is a moving broker - so they told us what they thought we wanted to hear on the phone prior to our pickup for cost and timeline, but we are in fact working with another 3 moving companies that would continue to give us bad information over the next month. When we have reached out to Reliant Moving Services, they take no responsibility, talk unprofessionally of other moving companies and dispatchers and told us we had called too often to check on our shipment. We are hoping that our things will be delivered tomorrow, we are at the point of wanting this over, as it has been a month of miscommunication, being on hold for hours, being told we cannot trust the moving companies or dispatchers they set up for us, and then offering no solutions. I advise you do not work with this company for a long-distance move.
