Jun 29, 2024
Broker company, not actual movers
I set up service with Regal Van Lines LLC on May 18th. They represented themselves as an moving company on the phone, but they are actually a broker. I got a call on June 20th for a quality assurance check. I told him the items and about how much truck space I would need. That jumped by bill from $3000+ to $7500+. I was charged for packaging materials, even though I had everything bubbled wrap already. I decided to remove some items and transport them myself. He refused to void the Bill of Lading and draft a new one. I thought I could use the card on file to pay for the movers. That turned into another fiasco. The top worse moment for me had to be the rep telling me he’ll check the recorded calls because I’m wrong and I’m a liar. Then called me back 2hrs later telling me the calls had been deleted. Even though they just listened to them early that day when I called in for another issue with them. I was also told that I was charged so much because I didn’t have a big load, so they would’ve lost money on my account (this came from the movers). The Bill of Lading also wasn’t accurate, there was less. The itemized checklist was outdated too. It took the movers (2 individuals) less than 40 mins to load everything.
Jul 18, 2025
they handled everything very well.
This was an interstate move and I asked for partial packing. They packed all the fragile items while I handled clothes and books. Everything stayed well-organized, and the boxes I packed myself were treated with the same care. After delivery, they helped me with unpacking as well. I appreciated it all!
Aug 12, 2025
A Dream Team.
We were moving out of a rental and needed to be out in one day. It was a full apartment’s worth of stuff: furniture, appliances, and storage bins from the garage. The crew worked efficiently, labeled everything properly, and didn’t waste time. They even double-checked that nothing was left behind. That kind of thoroughness is what made the day feel completely stress-free.
Feb 18, 2025
Above and Beyond
Although packing our delicate ceramics collection was daunting, the movers took great care to treat each item. For optimal protection, they packed, cushioned, and padded every component. Because of their superb packing, we received our collection undamaged. They have our sincere gratitude!
May 26, 2025
Pleasant and Proficient!
What a phenomenal experience! The team did more than they were supposed to make sure that each aspect of the move was as stress free as possible. I have a lot of glass jars and they packed every single one so well. Not a single thing broke, no not even a chip! Apparently, they value their work. These guys are good additions to your speed dial if you ever have any future moves.
Apr 04, 2024
Additionally
Additionally, Ben went above and above to address any queries or worries I had. Ben has always going above and beyond to make sure I was a happy and successful trader, whether it was by providing technical support or breaking down complicated trading concepts
Oct 28, 2023
Poor estimate and poor communication
DO NOT USE THIS COMPANY! We had a horrible experience with this company. They lied to us multiple times including misleading us on the pricing by quoting. They did not move all of our belongings. Delivery was late and only one man showed up to unload our stuff up a flight of stairs. We did not get all of our belongings and we ended up with a box that was not ours. Zero customer service as they don't return calls or emails.
Jun 14, 2025
A Stress-Free Move with Outstanding Service
I had a last-minute scheduling issue due to my job, and had to push the move back by a few hours the day before. I expected a cancellation or rescheduling fee, but they didn’t make it into a big deal and happily accommodated. During the actual moving day, they worked with commitment and wrapped up the job perfectly too. Absolutely recommended them!
Mar 10, 2025
Horrible experience and be AWARE.
Horrible experience and be AWARE. So they quote cheaply and you will get another call a week or two before where they will ask about all the demotions of everything you own and try to upsell you. They wanted to raise my quote by about 1.5k but I don’t own a lot and told them no they then offered 50% off that original quote I said no. The rep then said “ I just don’t want them to up charge you on the day of”. So I kept that in mind and when the movers came I told them not to pack anything over my paid amount. So after they finish they come back and say they had to charge my an extra $200 in order to fit everything. The amount was so low I said whatever and paid it. FYI they will charge for everything: if their truck doesn’t fit in the parking area, if your location is difficult to enter, if they have to walk over a certain distance they will charge for every extra foot walked. Anyway now for the terrible part I get a call that the truck with my stuff is coming, I come home to meet him and it’s a giant semi trailer. The driver says his partners are coming to unload the trailer. So he comes inside gives me the receipt and asks me to pay the remaining balance, I do he then goes back to his truck. About 30 minutes later he starts unloading the stuff inside and brings in my fan which has a broken base for some reason and says his partner’s are taking forever because they smoke to much. I laugh it off he then says his truck can’t be on my road so he has to move it I say alright he then leaves. With all my stuff and money. I realize he is not coming back and call him he says he has to get another truck and that’s the last I have heard. The next day I call the moving company there’s some rude manager who doesn’t seem to care and he tells me it’s gonna cost $350 dollars to buy a shuttle to bring my stuff now because the roads aren’t graded for a Semi. Mind you this is a giant residential street so if there truck can’t be in this street I don’t know think there’s a single street in America that would allow it. So I don’t see why they use such giant trucks for such little moves. So I ask him why he took final payment and left he says nothing about it but tries to say “I’ll send you the money back if it’ll make you feel better” knowing the money is not issue but the fact their driver took off with all my stuff and is now charging me more to bring it back. Anyway they finally come back charge me $350 because they had to get a Uhual, drop off my stuff, with all my furniture disassembled and three broken items. Basically got scammed for an extra $550, and received broken furniture.
Dec 29, 2024
Regal Van Lines = Bait and Switch
Choosing Regal Van Lines to move our belongings interstate was the absolute worst decision we have ever made. They are a Bait and Switch operation that lured us in with a very reasonable price at first ($5,612, based on a load volume estimate of 1,003 cubic feet (cf)). That was on 9/11/24. Seven days before the move, on 10/19/24, they conducted a “Quality Assurance” call, where they asked for exact dimensions of the 11 bookshelves, etc, and then raised the price to $10,761. Supposedly because the volume “IS going to be 1,600 cubic feet.” (Joe Sullivan, Regal Van Lines) Probably more. Probably more like 2,000 cf, or even 2,300 cf. But they would only charge us for a maximum of 1,600 cf. Unfortunately, they preyed upon the vulnerability of a 71 year old woman who wouldn’t know a cubic foot from an orangutan. And had her pay them an additional $3,000 deposit. I became aware of the severity of the gouge on the day of the move, at which point I called Regal and got involved. Joe Sullivan continued to insist that the load WOULD BE 1,600 cf. Probably more. Probably more like 2,400 cf (yes, his “probably” amount keeps going up). I had to ask him a half dozen times, “What if it isn’t? What if it’s less?” He told me the movers would show me the mark. That it WOULD BE 1,600 cf. It WOULD. But what if it’s not? “They will make adjustments” (Joe Sullivan) A few notes are in order at this point. One, no one at Regal ever mentioned that they are not an actual mover. They’re strictly a broker. Per the rules, they are required to tell us that. They didn’t. According to the rules, they’re supposed to do a physical inventory of the items to be moved, either by on site or virtual inspection. They did neither, just pulling 1,003 cf and then 1,600 cf numbers out of thin air. Buried deep in their contract is a statement to the effect that we waived this inspection. That was news to us when we finally did see it, post move. (Yes, we really really should have read every word of that contract BEFORE the move, but we thought we were dealing with a reputable company. Their contract has a couple of other interesting conditions, one of which is that I’m not allowed to disparage them on social media or review websites. I’m really going to be in trouble now.) Based on Joe’s promise that they would make adjustments if the load was less than 1,600 cf, I allowed the move to proceed. Back to the trucks Regal doesn’t have. What actually showed up at our door was two Russians in a rented Penske box truck. Fortunately, one of them did speak halfway decent English. (note: ironically, these two gentlemen from KUAT Moving in California were the only good guys in this whole adventure. And they’re actually from Kazakhstan, not Russia. They get a total 5 star rating for their role) As for where the 1,600 cf line in the truck was, they couldn’t say. However, a quick online review of the specs of a 26’ Penske rental box truck, shows that the total capacity of that truck is 1,700 cf. When all of our stuff was loaded, the truck was less than 1/3 full. So our load was less than 600 cf. Not 1,003. Not 1,600. Definitely not 2,300 or 2,400, which I guess is a good thing, else they would’ve needed another truck. We are filing complaints with the Federal Motor Carrier Safety Administration, the BBB (where they are NOT accredited. See their reviews on that site for many more stories like ours), and every online review site I can find. One last note on Regal. On their website, they claim that on Yelp, they get 4.4 stars (out of five) based on 67 reviews. When I looked them up on Yelp, there were 10 reviews with an average rating of 1.2 stars (which is 9 one star reviews, with stories just like mine and one 3 star review. The 3 star reviewer wrote, “I wrote a review. I went to court. We have come to an agreement. Please take down my review.”
