Jun 18, 2025
The crew was polite!!!
They moved several priceless antiques for me, and I could not believe how meticulously they wrapped them. They took their time and used extra padding to ensure everything arrived in pristine shape. These folks know what they are doing.
Aug 01, 2025
They were fantastic from start to finish..
I moved from one state to another for a new job and needed everything to arrive on a tight schedule. Regal Van Lines delivered exactly as promised. The crew packed my belongings securely and ensured that nothing was left behind. I got updates along the way, and everything showed up right on time. Moving for work can be stressful, but this part of it was completely hassle-free.
Apr 11, 2025
I cannot recommend them enough!
I was working with a tight budget and was worried about hidden costs. But to my relief, Regal Van Lines provided a clear and upfront estimate with no surprises. Plus, their movers worked quickly without cutting corners, and gave me the best value for my money. I cannot recommend them enough!
Sep 19, 2024
Highly recommended!
Outstanding Moving Crew! What a relief it was to have such a capable team handle my move. They were polite, punctual, and took all the stress out of the day. Highly recommended!
Jun 09, 2024
Great Communication! Great service! Competitive pricing!
I called in and got a quote from this company early May and representative Nicholas Delgado was extremely vigilant with my families estimate. Asked the right questions, showed me what to look for in other quotes, the protect your move websites, everything and above. I decided to go with them after receiving about 4 quotes and the three movers who showed up did a great job with packing and loading my furniture and boxes (good communication and attention to detail again) the same crew moved my inherited grandmothers spinet piano from A to B without a scratch as well as the other furniture articles. I would recommend these guys again! Thanks again to the two wonderful guys who helped and the agents at Regal Van lines for a smooth move to our new home in New York.
Mar 14, 2025
It all worked out well!
Thanks to their firm, my transfer was much easier than I had imagined. The crew was punctual, efficient, and expert. They wrapped each item with care and double-checked to make sure my furniture was safe. To top it all off, they took my bed apart and reassembled it for my new home. In terms of quality, it exceeded my wildest expectations.
May 26, 2025
Pleasant and Proficient!
What a phenomenal experience! The team did more than they were supposed to make sure that each aspect of the move was as stress free as possible. I have a lot of glass jars and they packed every single one so well. Not a single thing broke, no not even a chip! Apparently, they value their work. These guys are good additions to your speed dial if you ever have any future moves.
Aug 28, 2024
They made my move stress-free and seamless
Regal Van Lines made my move so much easier than I ever imagined. From start to finish, their team was friendly, attentive, and treated my belongings like their own. I couldn't have asked for a better experience.
Dec 29, 2024
Regal Van Lines = Bait and Switch
Choosing Regal Van Lines to move our belongings interstate was the absolute worst decision we have ever made. They are a Bait and Switch operation that lured us in with a very reasonable price at first ($5,612, based on a load volume estimate of 1,003 cubic feet (cf)). That was on 9/11/24. Seven days before the move, on 10/19/24, they conducted a “Quality Assurance” call, where they asked for exact dimensions of the 11 bookshelves, etc, and then raised the price to $10,761. Supposedly because the volume “IS going to be 1,600 cubic feet.” (Joe Sullivan, Regal Van Lines) Probably more. Probably more like 2,000 cf, or even 2,300 cf. But they would only charge us for a maximum of 1,600 cf. Unfortunately, they preyed upon the vulnerability of a 71 year old woman who wouldn’t know a cubic foot from an orangutan. And had her pay them an additional $3,000 deposit. I became aware of the severity of the gouge on the day of the move, at which point I called Regal and got involved. Joe Sullivan continued to insist that the load WOULD BE 1,600 cf. Probably more. Probably more like 2,400 cf (yes, his “probably” amount keeps going up). I had to ask him a half dozen times, “What if it isn’t? What if it’s less?” He told me the movers would show me the mark. That it WOULD BE 1,600 cf. It WOULD. But what if it’s not? “They will make adjustments” (Joe Sullivan) A few notes are in order at this point. One, no one at Regal ever mentioned that they are not an actual mover. They’re strictly a broker. Per the rules, they are required to tell us that. They didn’t. According to the rules, they’re supposed to do a physical inventory of the items to be moved, either by on site or virtual inspection. They did neither, just pulling 1,003 cf and then 1,600 cf numbers out of thin air. Buried deep in their contract is a statement to the effect that we waived this inspection. That was news to us when we finally did see it, post move. (Yes, we really really should have read every word of that contract BEFORE the move, but we thought we were dealing with a reputable company. Their contract has a couple of other interesting conditions, one of which is that I’m not allowed to disparage them on social media or review websites. I’m really going to be in trouble now.) Based on Joe’s promise that they would make adjustments if the load was less than 1,600 cf, I allowed the move to proceed. Back to the trucks Regal doesn’t have. What actually showed up at our door was two Russians in a rented Penske box truck. Fortunately, one of them did speak halfway decent English. (note: ironically, these two gentlemen from KUAT Moving in California were the only good guys in this whole adventure. And they’re actually from Kazakhstan, not Russia. They get a total 5 star rating for their role) As for where the 1,600 cf line in the truck was, they couldn’t say. However, a quick online review of the specs of a 26’ Penske rental box truck, shows that the total capacity of that truck is 1,700 cf. When all of our stuff was loaded, the truck was less than 1/3 full. So our load was less than 600 cf. Not 1,003. Not 1,600. Definitely not 2,300 or 2,400, which I guess is a good thing, else they would’ve needed another truck. We are filing complaints with the Federal Motor Carrier Safety Administration, the BBB (where they are NOT accredited. See their reviews on that site for many more stories like ours), and every online review site I can find. One last note on Regal. On their website, they claim that on Yelp, they get 4.4 stars (out of five) based on 67 reviews. When I looked them up on Yelp, there were 10 reviews with an average rating of 1.2 stars (which is 9 one star reviews, with stories just like mine and one 3 star review. The 3 star reviewer wrote, “I wrote a review. I went to court. We have come to an agreement. Please take down my review.”
Feb 18, 2025
Excellent service!
It was difficult to relocate from our 5th-floor flat without an elevator, yet these movers didn't hesitate. In addition to handling all the heavy lifting and navigating the stairs easily, they arranged our new home exactly as we had imagined. They delivered excellent service!