Apr 12, 2025
It was a relief that all went so smoothly.
Let me tell you, this moving service was worth every single penny. The team was fantastic – friendly, professional, and super strong. They handled my bulky sofa with ease, navigating it through tight doorways and up a narrow staircase without a single complaint. They used these special straps to distribute the weight evenly, which I thought was really smart. They treated my belongings like their own.
Aug 07, 2025
Efficient, priced fairly, on time.
I moved out of a high-rise building with super strict elevator rules and time limits. The movers showed up early, coordinated with the front desk, and successfully removed everything without a single complaint. They moved quickly without cutting corners. I was seriously impressed with how they handled such a tricky building situation. It was clear that they had done high-rise moves before.
Oct 28, 2023
Poor estimate and poor communication
DO NOT USE THIS COMPANY! We had a horrible experience with this company. They lied to us multiple times including misleading us on the pricing by quoting. They did not move all of our belongings. Delivery was late and only one man showed up to unload our stuff up a flight of stairs. We did not get all of our belongings and we ended up with a box that was not ours. Zero customer service as they don't return calls or emails.
Dec 29, 2024
Regal Van Lines = Bait and Switch
Choosing Regal Van Lines to move our belongings interstate was the absolute worst decision we have ever made. They are a Bait and Switch operation that lured us in with a very reasonable price at first ($5,612, based on a load volume estimate of 1,003 cubic feet (cf)). That was on 9/11/24. Seven days before the move, on 10/19/24, they conducted a “Quality Assurance” call, where they asked for exact dimensions of the 11 bookshelves, etc, and then raised the price to $10,761. Supposedly because the volume “IS going to be 1,600 cubic feet.” (Joe Sullivan, Regal Van Lines) Probably more. Probably more like 2,000 cf, or even 2,300 cf. But they would only charge us for a maximum of 1,600 cf. Unfortunately, they preyed upon the vulnerability of a 71 year old woman who wouldn’t know a cubic foot from an orangutan. And had her pay them an additional $3,000 deposit. I became aware of the severity of the gouge on the day of the move, at which point I called Regal and got involved. Joe Sullivan continued to insist that the load WOULD BE 1,600 cf. Probably more. Probably more like 2,400 cf (yes, his “probably” amount keeps going up). I had to ask him a half dozen times, “What if it isn’t? What if it’s less?” He told me the movers would show me the mark. That it WOULD BE 1,600 cf. It WOULD. But what if it’s not? “They will make adjustments” (Joe Sullivan) A few notes are in order at this point. One, no one at Regal ever mentioned that they are not an actual mover. They’re strictly a broker. Per the rules, they are required to tell us that. They didn’t. According to the rules, they’re supposed to do a physical inventory of the items to be moved, either by on site or virtual inspection. They did neither, just pulling 1,003 cf and then 1,600 cf numbers out of thin air. Buried deep in their contract is a statement to the effect that we waived this inspection. That was news to us when we finally did see it, post move. (Yes, we really really should have read every word of that contract BEFORE the move, but we thought we were dealing with a reputable company. Their contract has a couple of other interesting conditions, one of which is that I’m not allowed to disparage them on social media or review websites. I’m really going to be in trouble now.) Based on Joe’s promise that they would make adjustments if the load was less than 1,600 cf, I allowed the move to proceed. Back to the trucks Regal doesn’t have. What actually showed up at our door was two Russians in a rented Penske box truck. Fortunately, one of them did speak halfway decent English. (note: ironically, these two gentlemen from KUAT Moving in California were the only good guys in this whole adventure. And they’re actually from Kazakhstan, not Russia. They get a total 5 star rating for their role) As for where the 1,600 cf line in the truck was, they couldn’t say. However, a quick online review of the specs of a 26’ Penske rental box truck, shows that the total capacity of that truck is 1,700 cf. When all of our stuff was loaded, the truck was less than 1/3 full. So our load was less than 600 cf. Not 1,003. Not 1,600. Definitely not 2,300 or 2,400, which I guess is a good thing, else they would’ve needed another truck. We are filing complaints with the Federal Motor Carrier Safety Administration, the BBB (where they are NOT accredited. See their reviews on that site for many more stories like ours), and every online review site I can find. One last note on Regal. On their website, they claim that on Yelp, they get 4.4 stars (out of five) based on 67 reviews. When I looked them up on Yelp, there were 10 reviews with an average rating of 1.2 stars (which is 9 one star reviews, with stories just like mine and one 3 star review. The 3 star reviewer wrote, “I wrote a review. I went to court. We have come to an agreement. Please take down my review.”
Aug 12, 2025
A Dream Team.
We were moving out of a rental and needed to be out in one day. It was a full apartment’s worth of stuff: furniture, appliances, and storage bins from the garage. The crew worked efficiently, labeled everything properly, and didn’t waste time. They even double-checked that nothing was left behind. That kind of thoroughness is what made the day feel completely stress-free.
Feb 11, 2025
Very Smooth Transition!
What set Regal Van Lines apart for me was their attention to detail. Every single box was labeled with room names, fragile stickers, and directional arrows. They stacked my belongings neatly in the truck to maximize space and reduce movement. The crew was well-coordinated, working like a pit crew at a race track, wrapping, lifting, and loading without ever getting in each other’s way. I had some awkwardly shaped furniture, but they packed it so well that nothing shifted during the drive.
Mar 29, 2025
A terrific experience!
A terrific experience! They handled our cross-country move flawlessly, and ensured everything arrived exactly as it left. Remarkable job!
Jun 27, 2025
Exceptional service
The movers' positive attitude and calm manner alleviated some of my anxiety during the move, which is no small feat. They were very careful and even asked me how I would like the stuff stored on the vehicle.
May 05, 2025
They moved our things with care.
Excellent contact was maintained from the initial phone call to the final unloading. They provided a detailed moving schedule for packing gadgets, furniture, kitchenware, and breakable décor. Prompt responses and updates, including images, eased concerns about my grandmother's china set and large TV. Working with such professional and communicative staff was enjoyable.
Jul 18, 2025
they handled everything very well.
This was an interstate move and I asked for partial packing. They packed all the fragile items while I handled clothes and books. Everything stayed well-organized, and the boxes I packed myself were treated with the same care. After delivery, they helped me with unpacking as well. I appreciated it all!
