Aug 08, 2025
Thank you for making it so easy
When I called Regal Van Lines, Jack answered and immediately helped me feel at ease. I had to move long-distance with several fragile items, including some handmade furniture and delicate ceramics. They walked me through the process, helped with packing tips, and the movers followed through exactly as described. It felt well-organized from start to finish, and everything showed up intact. I'm so glad I trusted them with this move.
Jul 22, 2025
They are perfect
When our company relocated to a larger office, this team handled everything flawlessly. They took extra care with our laptops, paperwork, and sensitive equipment. The new setup looked great, and they worked efficiently throughout.
Dec 29, 2024
Regal Van Lines = Bait and Switch
Choosing Regal Van Lines to move our belongings interstate was the absolute worst decision we have ever made. They are a Bait and Switch operation that lured us in with a very reasonable price at first ($5,612, based on a load volume estimate of 1,003 cubic feet (cf)). That was on 9/11/24. Seven days before the move, on 10/19/24, they conducted a “Quality Assurance” call, where they asked for exact dimensions of the 11 bookshelves, etc, and then raised the price to $10,761. Supposedly because the volume “IS going to be 1,600 cubic feet.” (Joe Sullivan, Regal Van Lines) Probably more. Probably more like 2,000 cf, or even 2,300 cf. But they would only charge us for a maximum of 1,600 cf. Unfortunately, they preyed upon the vulnerability of a 71 year old woman who wouldn’t know a cubic foot from an orangutan. And had her pay them an additional $3,000 deposit. I became aware of the severity of the gouge on the day of the move, at which point I called Regal and got involved. Joe Sullivan continued to insist that the load WOULD BE 1,600 cf. Probably more. Probably more like 2,400 cf (yes, his “probably” amount keeps going up). I had to ask him a half dozen times, “What if it isn’t? What if it’s less?” He told me the movers would show me the mark. That it WOULD BE 1,600 cf. It WOULD. But what if it’s not? “They will make adjustments” (Joe Sullivan) A few notes are in order at this point. One, no one at Regal ever mentioned that they are not an actual mover. They’re strictly a broker. Per the rules, they are required to tell us that. They didn’t. According to the rules, they’re supposed to do a physical inventory of the items to be moved, either by on site or virtual inspection. They did neither, just pulling 1,003 cf and then 1,600 cf numbers out of thin air. Buried deep in their contract is a statement to the effect that we waived this inspection. That was news to us when we finally did see it, post move. (Yes, we really really should have read every word of that contract BEFORE the move, but we thought we were dealing with a reputable company. Their contract has a couple of other interesting conditions, one of which is that I’m not allowed to disparage them on social media or review websites. I’m really going to be in trouble now.) Based on Joe’s promise that they would make adjustments if the load was less than 1,600 cf, I allowed the move to proceed. Back to the trucks Regal doesn’t have. What actually showed up at our door was two Russians in a rented Penske box truck. Fortunately, one of them did speak halfway decent English. (note: ironically, these two gentlemen from KUAT Moving in California were the only good guys in this whole adventure. And they’re actually from Kazakhstan, not Russia. They get a total 5 star rating for their role) As for where the 1,600 cf line in the truck was, they couldn’t say. However, a quick online review of the specs of a 26’ Penske rental box truck, shows that the total capacity of that truck is 1,700 cf. When all of our stuff was loaded, the truck was less than 1/3 full. So our load was less than 600 cf. Not 1,003. Not 1,600. Definitely not 2,300 or 2,400, which I guess is a good thing, else they would’ve needed another truck. We are filing complaints with the Federal Motor Carrier Safety Administration, the BBB (where they are NOT accredited. See their reviews on that site for many more stories like ours), and every online review site I can find. One last note on Regal. On their website, they claim that on Yelp, they get 4.4 stars (out of five) based on 67 reviews. When I looked them up on Yelp, there were 10 reviews with an average rating of 1.2 stars (which is 9 one star reviews, with stories just like mine and one 3 star review. The 3 star reviewer wrote, “I wrote a review. I went to court. We have come to an agreement. Please take down my review.”
Jun 17, 2025
FLAWLESSLY!!
I had to move my king-sized bed and a hefty dining table that were too large for me to handle alone, even though I was only moving a few streets away. The movers arrived with a large truck and all the necessary equipment to transport everything safely. They carefully covered the furniture with plastic wrap and blankets. They assisted me with a few small items I forgot. They ensured that the furniture was arranged exactly where I wanted it in my new house and finished everything in just a few hours. The process went really well!
Aug 28, 2024
They made my move stress-free and seamless
Regal Van Lines made my move so much easier than I ever imagined. From start to finish, their team was friendly, attentive, and treated my belongings like their own. I couldn't have asked for a better experience.
Feb 24, 2025
Quick and Effortless!
The movers used a color-coding system for boxes, matching them to rooms. They measured furniture to choose the right box size, ensuring a snug fit. For electronics, they took photos before disconnecting wires, which helped set them up again perfectly. They even kept a small bag for screws and bolts from disassembled furniture, labeling each bag.
Mar 29, 2025
Loyal Customer service.
The quality of service I experienced from this moving business really astonished me. They were well-prepared and professional.
Jun 09, 2024
Great Communication! Great service! Competitive pricing!
I called in and got a quote from this company early May and representative Nicholas Delgado was extremely vigilant with my families estimate. Asked the right questions, showed me what to look for in other quotes, the protect your move websites, everything and above. I decided to go with them after receiving about 4 quotes and the three movers who showed up did a great job with packing and loading my furniture and boxes (good communication and attention to detail again) the same crew moved my inherited grandmothers spinet piano from A to B without a scratch as well as the other furniture articles. I would recommend these guys again! Thanks again to the two wonderful guys who helped and the agents at Regal Van lines for a smooth move to our new home in New York.
Jul 17, 2024
Thanks again for being my moving superheroes!
Maria and Mike were fantastic! They ensured my moving process went well from beginning to end! Thanks again for being my moving superheroes!
Apr 11, 2025
A Stress-Free Move with Outstanding Service
Total lifesavers! I had one day to pack and move or risk losing my lease. I called this company out of desperation, and they showed up within hours – with boxes, tape, and enough manpower to get me packed and out before the day ended. That kind of response time is hard to find, and I’ll never hesitate to hire them for future relocations!
