Aug 28, 2024
They made my move stress-free and seamless
Regal Van Lines made my move so much easier than I ever imagined. From start to finish, their team was friendly, attentive, and treated my belongings like their own. I couldn't have asked for a better experience.
Feb 24, 2025
Quick and Effortless!
The movers used a color-coding system for boxes, matching them to rooms. They measured furniture to choose the right box size, ensuring a snug fit. For electronics, they took photos before disconnecting wires, which helped set them up again perfectly. They even kept a small bag for screws and bolts from disassembled furniture, labeling each bag.
Apr 04, 2024
Additionally
Additionally, Ben went above and above to address any queries or worries I had. Ben has always going above and beyond to make sure I was a happy and successful trader, whether it was by providing technical support or breaking down complicated trading concepts
Jul 09, 2025
We wish you all the very best!
I had an extremely limited window between work meetings. The crew showed up exactly on time, loaded everything in under 3 hours, and had it delivered safely. They have my highest recommendation!
May 01, 2025
Problem Solver
We had a very tight deadline for our move, and these movers came through in a clutch! They were able to schedule us on short notice and worked tirelessly to get everything loaded and unloaded within the timeframe. They maneuvered some bulky furniture through tight corners without a scratch. We were so grateful for their flexibility and hard work.
Dec 29, 2024
Regal Van Lines = Bait and Switch
Choosing Regal Van Lines to move our belongings interstate was the absolute worst decision we have ever made. They are a Bait and Switch operation that lured us in with a very reasonable price at first ($5,612, based on a load volume estimate of 1,003 cubic feet (cf)). That was on 9/11/24. Seven days before the move, on 10/19/24, they conducted a “Quality Assurance” call, where they asked for exact dimensions of the 11 bookshelves, etc, and then raised the price to $10,761. Supposedly because the volume “IS going to be 1,600 cubic feet.” (Joe Sullivan, Regal Van Lines) Probably more. Probably more like 2,000 cf, or even 2,300 cf. But they would only charge us for a maximum of 1,600 cf. Unfortunately, they preyed upon the vulnerability of a 71 year old woman who wouldn’t know a cubic foot from an orangutan. And had her pay them an additional $3,000 deposit. I became aware of the severity of the gouge on the day of the move, at which point I called Regal and got involved. Joe Sullivan continued to insist that the load WOULD BE 1,600 cf. Probably more. Probably more like 2,400 cf (yes, his “probably” amount keeps going up). I had to ask him a half dozen times, “What if it isn’t? What if it’s less?” He told me the movers would show me the mark. That it WOULD BE 1,600 cf. It WOULD. But what if it’s not? “They will make adjustments” (Joe Sullivan) A few notes are in order at this point. One, no one at Regal ever mentioned that they are not an actual mover. They’re strictly a broker. Per the rules, they are required to tell us that. They didn’t. According to the rules, they’re supposed to do a physical inventory of the items to be moved, either by on site or virtual inspection. They did neither, just pulling 1,003 cf and then 1,600 cf numbers out of thin air. Buried deep in their contract is a statement to the effect that we waived this inspection. That was news to us when we finally did see it, post move. (Yes, we really really should have read every word of that contract BEFORE the move, but we thought we were dealing with a reputable company. Their contract has a couple of other interesting conditions, one of which is that I’m not allowed to disparage them on social media or review websites. I’m really going to be in trouble now.) Based on Joe’s promise that they would make adjustments if the load was less than 1,600 cf, I allowed the move to proceed. Back to the trucks Regal doesn’t have. What actually showed up at our door was two Russians in a rented Penske box truck. Fortunately, one of them did speak halfway decent English. (note: ironically, these two gentlemen from KUAT Moving in California were the only good guys in this whole adventure. And they’re actually from Kazakhstan, not Russia. They get a total 5 star rating for their role) As for where the 1,600 cf line in the truck was, they couldn’t say. However, a quick online review of the specs of a 26’ Penske rental box truck, shows that the total capacity of that truck is 1,700 cf. When all of our stuff was loaded, the truck was less than 1/3 full. So our load was less than 600 cf. Not 1,003. Not 1,600. Definitely not 2,300 or 2,400, which I guess is a good thing, else they would’ve needed another truck. We are filing complaints with the Federal Motor Carrier Safety Administration, the BBB (where they are NOT accredited. See their reviews on that site for many more stories like ours), and every online review site I can find. One last note on Regal. On their website, they claim that on Yelp, they get 4.4 stars (out of five) based on 67 reviews. When I looked them up on Yelp, there were 10 reviews with an average rating of 1.2 stars (which is 9 one star reviews, with stories just like mine and one 3 star review. The 3 star reviewer wrote, “I wrote a review. I went to court. We have come to an agreement. Please take down my review.”
Mar 17, 2025
They carefully wrapped all our furniture
Leaving a third-floor apartment without an elevator made me nervous about how difficult it would be. But the movers made it look simply. As they painlessly lowered everything down the stairs, they never once complained. Nothing was missing from my belongings because of how carefully they handled them. Upon arrival at my new place, they wasted no time unloading everything and even helped me arrange my stuff.
Jun 09, 2024
Great Communication! Great service! Competitive pricing!
I called in and got a quote from this company early May and representative Nicholas Delgado was extremely vigilant with my families estimate. Asked the right questions, showed me what to look for in other quotes, the protect your move websites, everything and above. I decided to go with them after receiving about 4 quotes and the three movers who showed up did a great job with packing and loading my furniture and boxes (good communication and attention to detail again) the same crew moved my inherited grandmothers spinet piano from A to B without a scratch as well as the other furniture articles. I would recommend these guys again! Thanks again to the two wonderful guys who helped and the agents at Regal Van lines for a smooth move to our new home in New York.
Aug 07, 2025
Team members are honest!
I had some furniture in storage that needed to be moved into a new place after a long delay. A couple of items were heavier than I remembered, but the movers handled them without issue. They were polite, worked quickly, and didn’t need constant direction. I was glad that everything arrived intact after being in storage for so long. The whole thing felt simple and well-managed.
Jun 12, 2025
Simple, Seamless and Satisfactory!!!
David and his team showed compassion during my elderly parents' move to an assisted living facility. They were patient and humble with my parents. Thomas carefully packed their precious items and asked questions to ensure nothing was lost. Their way of handling everything made the day feel less intimidating. James made sure that everything aligned with my folks' wishes. They made the move effortless!