Dec 29, 2024
Regal Van Lines = Bait and Switch
Choosing Regal Van Lines to move our belongings interstate was the absolute worst decision we have ever made. They are a Bait and Switch operation that lured us in with a very reasonable price at first ($5,612, based on a load volume estimate of 1,003 cubic feet (cf)). That was on 9/11/24. Seven days before the move, on 10/19/24, they conducted a “Quality Assurance” call, where they asked for exact dimensions of the 11 bookshelves, etc, and then raised the price to $10,761. Supposedly because the volume “IS going to be 1,600 cubic feet.” (Joe Sullivan, Regal Van Lines) Probably more. Probably more like 2,000 cf, or even 2,300 cf. But they would only charge us for a maximum of 1,600 cf. Unfortunately, they preyed upon the vulnerability of a 71 year old woman who wouldn’t know a cubic foot from an orangutan. And had her pay them an additional $3,000 deposit. I became aware of the severity of the gouge on the day of the move, at which point I called Regal and got involved. Joe Sullivan continued to insist that the load WOULD BE 1,600 cf. Probably more. Probably more like 2,400 cf (yes, his “probably” amount keeps going up). I had to ask him a half dozen times, “What if it isn’t? What if it’s less?” He told me the movers would show me the mark. That it WOULD BE 1,600 cf. It WOULD. But what if it’s not? “They will make adjustments” (Joe Sullivan) A few notes are in order at this point. One, no one at Regal ever mentioned that they are not an actual mover. They’re strictly a broker. Per the rules, they are required to tell us that. They didn’t. According to the rules, they’re supposed to do a physical inventory of the items to be moved, either by on site or virtual inspection. They did neither, just pulling 1,003 cf and then 1,600 cf numbers out of thin air. Buried deep in their contract is a statement to the effect that we waived this inspection. That was news to us when we finally did see it, post move. (Yes, we really really should have read every word of that contract BEFORE the move, but we thought we were dealing with a reputable company. Their contract has a couple of other interesting conditions, one of which is that I’m not allowed to disparage them on social media or review websites. I’m really going to be in trouble now.) Based on Joe’s promise that they would make adjustments if the load was less than 1,600 cf, I allowed the move to proceed. Back to the trucks Regal doesn’t have. What actually showed up at our door was two Russians in a rented Penske box truck. Fortunately, one of them did speak halfway decent English. (note: ironically, these two gentlemen from KUAT Moving in California were the only good guys in this whole adventure. And they’re actually from Kazakhstan, not Russia. They get a total 5 star rating for their role) As for where the 1,600 cf line in the truck was, they couldn’t say. However, a quick online review of the specs of a 26’ Penske rental box truck, shows that the total capacity of that truck is 1,700 cf. When all of our stuff was loaded, the truck was less than 1/3 full. So our load was less than 600 cf. Not 1,003. Not 1,600. Definitely not 2,300 or 2,400, which I guess is a good thing, else they would’ve needed another truck. We are filing complaints with the Federal Motor Carrier Safety Administration, the BBB (where they are NOT accredited. See their reviews on that site for many more stories like ours), and every online review site I can find. One last note on Regal. On their website, they claim that on Yelp, they get 4.4 stars (out of five) based on 67 reviews. When I looked them up on Yelp, there were 10 reviews with an average rating of 1.2 stars (which is 9 one star reviews, with stories just like mine and one 3 star review. The 3 star reviewer wrote, “I wrote a review. I went to court. We have come to an agreement. Please take down my review.”
May 30, 2025
They were fantastic from start to finish.
My things, even the ones that weren’t fragile, were handled with a lot of care. I liked being treated with respect by the whole team, as they always tried not to interfere with my time or space.
Jun 29, 2024
Broker company, not actual movers
I set up service with Regal Van Lines LLC on May 18th. They represented themselves as an moving company on the phone, but they are actually a broker. I got a call on June 20th for a quality assurance check. I told him the items and about how much truck space I would need. That jumped by bill from $3000+ to $7500+. I was charged for packaging materials, even though I had everything bubbled wrap already. I decided to remove some items and transport them myself. He refused to void the Bill of Lading and draft a new one. I thought I could use the card on file to pay for the movers. That turned into another fiasco. The top worse moment for me had to be the rep telling me he’ll check the recorded calls because I’m wrong and I’m a liar. Then called me back 2hrs later telling me the calls had been deleted. Even though they just listened to them early that day when I called in for another issue with them. I was also told that I was charged so much because I didn’t have a big load, so they would’ve lost money on my account (this came from the movers). The Bill of Lading also wasn’t accurate, there was less. The itemized checklist was outdated too. It took the movers (2 individuals) less than 40 mins to load everything.
Mar 21, 2025
they handled everything very well
I hired this team to help me relocate to a different state. Jack and his crew arrived early and brought extra packing supplies just in case. They started by wrapping all my furniture with care, using thick blankets to protect the edges. My couch was tricky to get out the door, but they figured it out without a single scratch. Roger taped down the cushions for stability, which I hadn’t thought of. The way they organized the boxes on the truck was thoughtful—fragile items were at the top, and heavier boxes were secured at the bottom. Once we got to the new place, they rolled out mats to keep my floors clean and didn’t leave any marks on the walls while maneuvering the furniture.
Jan 03, 2025
Do not use!!! Beware!!
In September 2024, we contracted with Regal Van Lines to move our household goods from Tucson, AZ to Drain, OR. We also solicited multiple quotes to move a 45’ High Cubic shipping container between the same locations. Regal Van Line’s quote was the lowest, and because we had already contracted with them to move our household goods, and because we had not yet encountered their Bait and Switch tactics (described in FMCSA Report 181749567), on 10/01/2024, we also contracted with them to move the shipping container. Their pricing estimate was $5,000, and we were required to make a $2,000 advance payment. They were supposed to pick up the container on 10/27/2024. They never, ever, ever moved the shipping container. I called them at least 6 times to find out the status and when it would be moved. Every time, I was given an excuse for why my questions could not be answered at the time, and a promise to call me back before the end of the day. Not one time did I ever receive the promised call back. I presume that because they encountered such an enormous push back on their Bait and Switch tactic to move our household goods, they decided it would not be prudent or feasible to try to do it on the shipping container, also. Regardless of the reason, the fact is that they never ever made any attempt whatsoever to move our shipping container. Two and half months later, we contracted with another carrier who moved the container in less than a week for about $8,300. We have followed Regal Van Lines procedures to contest charges or request a refund. We have received no response whatsoever from them. At this point, in regards specifically to the shipping of the container, they have $2,000 of our money, refuse to give it back, and have taken no actions whatsoever to move the container. It was still sitting in its original location as of 12/19/24 (it was picked up on that date by the other carrier).
Apr 12, 2025
It was a relief that all went so smoothly.
Let me tell you, this moving service was worth every single penny. The team was fantastic – friendly, professional, and super strong. They handled my bulky sofa with ease, navigating it through tight doorways and up a narrow staircase without a single complaint. They used these special straps to distribute the weight evenly, which I thought was really smart. They treated my belongings like their own.
Apr 04, 2024
Additionally
Additionally, Ben went above and above to address any queries or worries I had. Ben has always going above and beyond to make sure I was a happy and successful trader, whether it was by providing technical support or breaking down complicated trading concepts
Feb 21, 2025
Great Customers Services!
Their service, from packing to unloading, was exceptional. Their meticulousness in wrapping my fragile items was astounding.
Jun 24, 2025
Brave Movers
Prompt and expert support. The staff was respectful of our home by not bringing dirt or grime inside, dressing in uniform, and using clean equipment. That degree of care for detail made me happy.
Jul 18, 2025
they handled everything very well.
This was an interstate move and I asked for partial packing. They packed all the fragile items while I handled clothes and books. Everything stayed well-organized, and the boxes I packed myself were treated with the same care. After delivery, they helped me with unpacking as well. I appreciated it all!
