Jun 27, 2025
Friendly and helpful guys!
We only needed help moving furniture because we’d already moved the boxes ourselves. Their movers showed up with blankets, tools, and lifting straps, and took care of every piece like it was brand new. Even helped us reassemble the bed after delivery. We couldn’t have asked for more!
Dec 29, 2024
Regal Van Lines = Bait and Switch
Choosing Regal Van Lines to move our belongings interstate was the absolute worst decision we have ever made. They are a Bait and Switch operation that lured us in with a very reasonable price at first ($5,612, based on a load volume estimate of 1,003 cubic feet (cf)). That was on 9/11/24. Seven days before the move, on 10/19/24, they conducted a “Quality Assurance” call, where they asked for exact dimensions of the 11 bookshelves, etc, and then raised the price to $10,761. Supposedly because the volume “IS going to be 1,600 cubic feet.” (Joe Sullivan, Regal Van Lines) Probably more. Probably more like 2,000 cf, or even 2,300 cf. But they would only charge us for a maximum of 1,600 cf. Unfortunately, they preyed upon the vulnerability of a 71 year old woman who wouldn’t know a cubic foot from an orangutan. And had her pay them an additional $3,000 deposit. I became aware of the severity of the gouge on the day of the move, at which point I called Regal and got involved. Joe Sullivan continued to insist that the load WOULD BE 1,600 cf. Probably more. Probably more like 2,400 cf (yes, his “probably” amount keeps going up). I had to ask him a half dozen times, “What if it isn’t? What if it’s less?” He told me the movers would show me the mark. That it WOULD BE 1,600 cf. It WOULD. But what if it’s not? “They will make adjustments” (Joe Sullivan) A few notes are in order at this point. One, no one at Regal ever mentioned that they are not an actual mover. They’re strictly a broker. Per the rules, they are required to tell us that. They didn’t. According to the rules, they’re supposed to do a physical inventory of the items to be moved, either by on site or virtual inspection. They did neither, just pulling 1,003 cf and then 1,600 cf numbers out of thin air. Buried deep in their contract is a statement to the effect that we waived this inspection. That was news to us when we finally did see it, post move. (Yes, we really really should have read every word of that contract BEFORE the move, but we thought we were dealing with a reputable company. Their contract has a couple of other interesting conditions, one of which is that I’m not allowed to disparage them on social media or review websites. I’m really going to be in trouble now.) Based on Joe’s promise that they would make adjustments if the load was less than 1,600 cf, I allowed the move to proceed. Back to the trucks Regal doesn’t have. What actually showed up at our door was two Russians in a rented Penske box truck. Fortunately, one of them did speak halfway decent English. (note: ironically, these two gentlemen from KUAT Moving in California were the only good guys in this whole adventure. And they’re actually from Kazakhstan, not Russia. They get a total 5 star rating for their role) As for where the 1,600 cf line in the truck was, they couldn’t say. However, a quick online review of the specs of a 26’ Penske rental box truck, shows that the total capacity of that truck is 1,700 cf. When all of our stuff was loaded, the truck was less than 1/3 full. So our load was less than 600 cf. Not 1,003. Not 1,600. Definitely not 2,300 or 2,400, which I guess is a good thing, else they would’ve needed another truck. We are filing complaints with the Federal Motor Carrier Safety Administration, the BBB (where they are NOT accredited. See their reviews on that site for many more stories like ours), and every online review site I can find. One last note on Regal. On their website, they claim that on Yelp, they get 4.4 stars (out of five) based on 67 reviews. When I looked them up on Yelp, there were 10 reviews with an average rating of 1.2 stars (which is 9 one star reviews, with stories just like mine and one 3 star review. The 3 star reviewer wrote, “I wrote a review. I went to court. We have come to an agreement. Please take down my review.”
Apr 08, 2025
A Dream Team.
Couldn’t have asked for better movers! Our move involved multiple storage units, and they handled the logistics seamlessly. They were total pros!
May 23, 2025
Top-notch!
This company was recommended by a friend, and now I know why. From the first call to the last box, everything went exactly as they promised. Booking was easy, pricing was clear, and the team arrived ready. All my belongings, even glass décor, made it over in mint condition. Kudos to them!
Mar 28, 2025
They made my move stress-free and seamless
The whole moving process went by pretty smoothly, thanks to Jack and the team. James was cool about checking the room layouts before they started shifting things around. They carefully loaded up the truck, ensuring there were no loose items to rattle. They took their time with the heavier items and made sure everything was balanced out. When we arrived, Joseph had already figured out the best spots for the furniture, saving us from figuring it out ourselves. It felt like a team that knew what they were doing.
Jul 08, 2025
Thanks for the awesome move.
Loved how carefully they treated my things! I had a bunch of oddly shaped, DIY furniture pieces that I was sure would confuse the movers, but they measured everything before loading, packed with custom padding, and got it all into the truck without disassembling anything. Super efficient and careful!
Aug 05, 2025
extremely helpful and pleasant
I contacted Regal Van Lines to help with moving my elderly parents into a senior living apartment. The crew was incredibly patient and kind, asking where things should go and making sure my parents felt comfortable during the process. Their furniture and family keepsakes were packed thoughtfully. It was a long day, but the team made it feel calm and respectful from beginning to end.
Feb 11, 2025
Very Smooth Transition!
What set Regal Van Lines apart for me was their attention to detail. Every single box was labeled with room names, fragile stickers, and directional arrows. They stacked my belongings neatly in the truck to maximize space and reduce movement. The crew was well-coordinated, working like a pit crew at a race track, wrapping, lifting, and loading without ever getting in each other’s way. I had some awkwardly shaped furniture, but they packed it so well that nothing shifted during the drive.
Jul 17, 2024
Thanks again for being my moving superheroes!
Maria and Mike were fantastic! They ensured my moving process went well from beginning to end! Thanks again for being my moving superheroes!
Aug 28, 2024
They made my move stress-free and seamless
Regal Van Lines made my move so much easier than I ever imagined. From start to finish, their team was friendly, attentive, and treated my belongings like their own. I couldn't have asked for a better experience.