May 06, 2025
A Stress-Free Move with Outstanding Service
We had to move fast due to a sudden job transfer, and Regal Van Lines was the only one willing to work within our crazy timeline. They showed up with a calm and collected energy that was exactly what we needed amidst all the uncertainty. In case we ever plan on moving again, we’ll definite hire them!
Apr 04, 2024
Additionally
Additionally, Ben went above and above to address any queries or worries I had. Ben has always going above and beyond to make sure I was a happy and successful trader, whether it was by providing technical support or breaking down complicated trading concepts
Dec 29, 2024
Regal Van Lines = Bait and Switch
Choosing Regal Van Lines to move our belongings interstate was the absolute worst decision we have ever made. They are a Bait and Switch operation that lured us in with a very reasonable price at first ($5,612, based on a load volume estimate of 1,003 cubic feet (cf)). That was on 9/11/24. Seven days before the move, on 10/19/24, they conducted a “Quality Assurance” call, where they asked for exact dimensions of the 11 bookshelves, etc, and then raised the price to $10,761. Supposedly because the volume “IS going to be 1,600 cubic feet.” (Joe Sullivan, Regal Van Lines) Probably more. Probably more like 2,000 cf, or even 2,300 cf. But they would only charge us for a maximum of 1,600 cf. Unfortunately, they preyed upon the vulnerability of a 71 year old woman who wouldn’t know a cubic foot from an orangutan. And had her pay them an additional $3,000 deposit. I became aware of the severity of the gouge on the day of the move, at which point I called Regal and got involved. Joe Sullivan continued to insist that the load WOULD BE 1,600 cf. Probably more. Probably more like 2,400 cf (yes, his “probably” amount keeps going up). I had to ask him a half dozen times, “What if it isn’t? What if it’s less?” He told me the movers would show me the mark. That it WOULD BE 1,600 cf. It WOULD. But what if it’s not? “They will make adjustments” (Joe Sullivan) A few notes are in order at this point. One, no one at Regal ever mentioned that they are not an actual mover. They’re strictly a broker. Per the rules, they are required to tell us that. They didn’t. According to the rules, they’re supposed to do a physical inventory of the items to be moved, either by on site or virtual inspection. They did neither, just pulling 1,003 cf and then 1,600 cf numbers out of thin air. Buried deep in their contract is a statement to the effect that we waived this inspection. That was news to us when we finally did see it, post move. (Yes, we really really should have read every word of that contract BEFORE the move, but we thought we were dealing with a reputable company. Their contract has a couple of other interesting conditions, one of which is that I’m not allowed to disparage them on social media or review websites. I’m really going to be in trouble now.) Based on Joe’s promise that they would make adjustments if the load was less than 1,600 cf, I allowed the move to proceed. Back to the trucks Regal doesn’t have. What actually showed up at our door was two Russians in a rented Penske box truck. Fortunately, one of them did speak halfway decent English. (note: ironically, these two gentlemen from KUAT Moving in California were the only good guys in this whole adventure. And they’re actually from Kazakhstan, not Russia. They get a total 5 star rating for their role) As for where the 1,600 cf line in the truck was, they couldn’t say. However, a quick online review of the specs of a 26’ Penske rental box truck, shows that the total capacity of that truck is 1,700 cf. When all of our stuff was loaded, the truck was less than 1/3 full. So our load was less than 600 cf. Not 1,003. Not 1,600. Definitely not 2,300 or 2,400, which I guess is a good thing, else they would’ve needed another truck. We are filing complaints with the Federal Motor Carrier Safety Administration, the BBB (where they are NOT accredited. See their reviews on that site for many more stories like ours), and every online review site I can find. One last note on Regal. On their website, they claim that on Yelp, they get 4.4 stars (out of five) based on 67 reviews. When I looked them up on Yelp, there were 10 reviews with an average rating of 1.2 stars (which is 9 one star reviews, with stories just like mine and one 3 star review. The 3 star reviewer wrote, “I wrote a review. I went to court. We have come to an agreement. Please take down my review.”
Jun 24, 2025
Consummate professionals
The movers were prepared to work when they came on time. Our enormous furniture was handled well by John, who disassembled and reassembled it without any problems. Charles packed all of our clothing and breakables with lots of cushioning. They were professional, prompt, and effective. They also assisted us with last-minute packing.
Feb 11, 2025
Very Smooth Transition!
What set Regal Van Lines apart for me was their attention to detail. Every single box was labeled with room names, fragile stickers, and directional arrows. They stacked my belongings neatly in the truck to maximize space and reduce movement. The crew was well-coordinated, working like a pit crew at a race track, wrapping, lifting, and loading without ever getting in each other’s way. I had some awkwardly shaped furniture, but they packed it so well that nothing shifted during the drive.
Aug 28, 2024
They made my move stress-free and seamless
Regal Van Lines made my move so much easier than I ever imagined. From start to finish, their team was friendly, attentive, and treated my belongings like their own. I couldn't have asked for a better experience.
Apr 02, 2025
Thanks guys. You are awesome.
Everything I asked for was hung up and the supplies were recovered. There was always a sufficient number of people available to do the task quickly. When I took them out of the package, I discovered that they had performed well despite being put through hell at work. They're excellent, so go ahead and take my word for it and get some of them. It was the best packing job I've seen in my six moves.
Aug 01, 2025
Thanks for the awesome move.
I planned a cross-state move with several large furniture pieces, including a vintage dresser and a few fragile items. Regal Van Lines made the process incredibly easy, and Joseph kept me updated along the way. The entire crew was efficient, careful, and respectful of my belongings. Everything arrived exactly as packed. I couldn't have asked for a more professional and smooth experience.
Jul 02, 2025
Most Seamless Moving Process
With grace and efficiency, these men moved me from an apartment on the third story that did not have an elevator. Without a peep of complaint, they arrived on schedule, carefully packed all of the furniture, and carried everything downstairs.
Jun 03, 2024
Moving Made Easy
Loved this company they were efficient and quick delivery 🚚!! Will definitely be using them again for future moving needs, movers were Awesome and polite.