Dec 29, 2024
Regal Van Lines = Bait and Switch
Choosing Regal Van Lines to move our belongings interstate was the absolute worst decision we have ever made. They are a Bait and Switch operation that lured us in with a very reasonable price at first ($5,612, based on a load volume estimate of 1,003 cubic feet (cf)). That was on 9/11/24. Seven days before the move, on 10/19/24, they conducted a “Quality Assurance” call, where they asked for exact dimensions of the 11 bookshelves, etc, and then raised the price to $10,761. Supposedly because the volume “IS going to be 1,600 cubic feet.” (Joe Sullivan, Regal Van Lines) Probably more. Probably more like 2,000 cf, or even 2,300 cf. But they would only charge us for a maximum of 1,600 cf. Unfortunately, they preyed upon the vulnerability of a 71 year old woman who wouldn’t know a cubic foot from an orangutan. And had her pay them an additional $3,000 deposit. I became aware of the severity of the gouge on the day of the move, at which point I called Regal and got involved. Joe Sullivan continued to insist that the load WOULD BE 1,600 cf. Probably more. Probably more like 2,400 cf (yes, his “probably” amount keeps going up). I had to ask him a half dozen times, “What if it isn’t? What if it’s less?” He told me the movers would show me the mark. That it WOULD BE 1,600 cf. It WOULD. But what if it’s not? “They will make adjustments” (Joe Sullivan) A few notes are in order at this point. One, no one at Regal ever mentioned that they are not an actual mover. They’re strictly a broker. Per the rules, they are required to tell us that. They didn’t. According to the rules, they’re supposed to do a physical inventory of the items to be moved, either by on site or virtual inspection. They did neither, just pulling 1,003 cf and then 1,600 cf numbers out of thin air. Buried deep in their contract is a statement to the effect that we waived this inspection. That was news to us when we finally did see it, post move. (Yes, we really really should have read every word of that contract BEFORE the move, but we thought we were dealing with a reputable company. Their contract has a couple of other interesting conditions, one of which is that I’m not allowed to disparage them on social media or review websites. I’m really going to be in trouble now.) Based on Joe’s promise that they would make adjustments if the load was less than 1,600 cf, I allowed the move to proceed. Back to the trucks Regal doesn’t have. What actually showed up at our door was two Russians in a rented Penske box truck. Fortunately, one of them did speak halfway decent English. (note: ironically, these two gentlemen from KUAT Moving in California were the only good guys in this whole adventure. And they’re actually from Kazakhstan, not Russia. They get a total 5 star rating for their role) As for where the 1,600 cf line in the truck was, they couldn’t say. However, a quick online review of the specs of a 26’ Penske rental box truck, shows that the total capacity of that truck is 1,700 cf. When all of our stuff was loaded, the truck was less than 1/3 full. So our load was less than 600 cf. Not 1,003. Not 1,600. Definitely not 2,300 or 2,400, which I guess is a good thing, else they would’ve needed another truck. We are filing complaints with the Federal Motor Carrier Safety Administration, the BBB (where they are NOT accredited. See their reviews on that site for many more stories like ours), and every online review site I can find. One last note on Regal. On their website, they claim that on Yelp, they get 4.4 stars (out of five) based on 67 reviews. When I looked them up on Yelp, there were 10 reviews with an average rating of 1.2 stars (which is 9 one star reviews, with stories just like mine and one 3 star review. The 3 star reviewer wrote, “I wrote a review. I went to court. We have come to an agreement. Please take down my review.”
Jan 03, 2025
Do not use!!! Beware!!
In September 2024, we contracted with Regal Van Lines to move our household goods from Tucson, AZ to Drain, OR. We also solicited multiple quotes to move a 45’ High Cubic shipping container between the same locations. Regal Van Line’s quote was the lowest, and because we had already contracted with them to move our household goods, and because we had not yet encountered their Bait and Switch tactics (described in FMCSA Report 181749567), on 10/01/2024, we also contracted with them to move the shipping container. Their pricing estimate was $5,000, and we were required to make a $2,000 advance payment. They were supposed to pick up the container on 10/27/2024. They never, ever, ever moved the shipping container. I called them at least 6 times to find out the status and when it would be moved. Every time, I was given an excuse for why my questions could not be answered at the time, and a promise to call me back before the end of the day. Not one time did I ever receive the promised call back. I presume that because they encountered such an enormous push back on their Bait and Switch tactic to move our household goods, they decided it would not be prudent or feasible to try to do it on the shipping container, also. Regardless of the reason, the fact is that they never ever made any attempt whatsoever to move our shipping container. Two and half months later, we contracted with another carrier who moved the container in less than a week for about $8,300. We have followed Regal Van Lines procedures to contest charges or request a refund. We have received no response whatsoever from them. At this point, in regards specifically to the shipping of the container, they have $2,000 of our money, refuse to give it back, and have taken no actions whatsoever to move the container. It was still sitting in its original location as of 12/19/24 (it was picked up on that date by the other carrier).
May 14, 2025
Fast, Careful Long Distance
I was leaving my TX state and I had a lot of valuable things such as a vintage piano. The team dismantled it and wrapped it up and reassembled it so meticulously at my new home. It came scratch free and they took an unmatched care for my belongings.
Feb 21, 2025
I’m impressed beyond measure at the service I got!
Regal Van Lines helped us relocate after selling our family home of 20 years. Their movers were respectful of our sentimental items and packed everything with care. Everything was packed and delivered safely within the quoted time. Their kindness and professionalism made a bittersweet move much easier to handle!
Apr 02, 2025
hassle-free moving experience.
Three moves moved my boxed goods, glass table, large LCD TVs (boxed) and desks across town from my storage unit to my new apartment. They were on time and completed the move faster than expected: under budget. I chose Regal Van Lines based on their excellent rating and was very pleased with the service I received.
Jul 14, 2025
Exceeded our expectations
Even though I only needed help moving a few big items, the crew treated the job seriously. They arrived on time, were polite, and handled my antique armoire with care.
Aug 28, 2024
They made my move stress-free and seamless
Regal Van Lines made my move so much easier than I ever imagined. From start to finish, their team was friendly, attentive, and treated my belongings like their own. I couldn't have asked for a better experience.
Jun 27, 2025
Exceptional service
The movers' positive attitude and calm manner alleviated some of my anxiety during the move, which is no small feat. They were very careful and even asked me how I would like the stuff stored on the vehicle.
Aug 01, 2025
They Were Mind Blowing
I booked Regal Van Lines to help move my home office setup, including a bunch of electronics and cables I hadn't organized at all. They labeled boxes without me asking, wrapped up the monitors like pros, and even suggested where to place things at the new place to avoid clutter. Saved me a bunch of headaches later on.
Mar 10, 2025
Horrible experience and be AWARE.
Horrible experience and be AWARE. So they quote cheaply and you will get another call a week or two before where they will ask about all the demotions of everything you own and try to upsell you. They wanted to raise my quote by about 1.5k but I don’t own a lot and told them no they then offered 50% off that original quote I said no. The rep then said “ I just don’t want them to up charge you on the day of”. So I kept that in mind and when the movers came I told them not to pack anything over my paid amount. So after they finish they come back and say they had to charge my an extra $200 in order to fit everything. The amount was so low I said whatever and paid it. FYI they will charge for everything: if their truck doesn’t fit in the parking area, if your location is difficult to enter, if they have to walk over a certain distance they will charge for every extra foot walked. Anyway now for the terrible part I get a call that the truck with my stuff is coming, I come home to meet him and it’s a giant semi trailer. The driver says his partners are coming to unload the trailer. So he comes inside gives me the receipt and asks me to pay the remaining balance, I do he then goes back to his truck. About 30 minutes later he starts unloading the stuff inside and brings in my fan which has a broken base for some reason and says his partner’s are taking forever because they smoke to much. I laugh it off he then says his truck can’t be on my road so he has to move it I say alright he then leaves. With all my stuff and money. I realize he is not coming back and call him he says he has to get another truck and that’s the last I have heard. The next day I call the moving company there’s some rude manager who doesn’t seem to care and he tells me it’s gonna cost $350 dollars to buy a shuttle to bring my stuff now because the roads aren’t graded for a Semi. Mind you this is a giant residential street so if there truck can’t be in this street I don’t know think there’s a single street in America that would allow it. So I don’t see why they use such giant trucks for such little moves. So I ask him why he took final payment and left he says nothing about it but tries to say “I’ll send you the money back if it’ll make you feel better” knowing the money is not issue but the fact their driver took off with all my stuff and is now charging me more to bring it back. Anyway they finally come back charge me $350 because they had to get a Uhual, drop off my stuff, with all my furniture disassembled and three broken items. Basically got scammed for an extra $550, and received broken furniture.
