Apr 02, 2025
hassle-free moving experience.
Three moves moved my boxed goods, glass table, large LCD TVs (boxed) and desks across town from my storage unit to my new apartment. They were on time and completed the move faster than expected: under budget. I chose Regal Van Lines based on their excellent rating and was very pleased with the service I received.
Jul 17, 2024
Thanks again for being my moving superheroes!
Maria and Mike were fantastic! They ensured my moving process went well from beginning to end! Thanks again for being my moving superheroes!
Aug 08, 2025
Thank you for making it so easy
When I called Regal Van Lines, Jack answered and immediately helped me feel at ease. I had to move long-distance with several fragile items, including some handmade furniture and delicate ceramics. They walked me through the process, helped with packing tips, and the movers followed through exactly as described. It felt well-organized from start to finish, and everything showed up intact. I'm so glad I trusted them with this move.
Feb 11, 2025
This guys are pros
I run a small photography studio, and relocating all my camera gear, tripods, softboxes, and computers made me extremely nervous. Regal Van Lines exceeded my expectations in every way. Their team arrived with custom-fit crates for my fragile equipment and offered to transport my temperature-sensitive camera lenses in a climate-controlled van—I didn’t know that was an option! They used zip ties to secure my cables and neatly packed everything so it was easy to set up at the new space. Regal Van Lines isn’t just a moving company—they’re a logistics powerhouse that understands the unique needs of small business owners.
Jun 18, 2025
The crew was polite!!!
They moved several priceless antiques for me, and I could not believe how meticulously they wrapped them. They took their time and used extra padding to ensure everything arrived in pristine shape. These folks know what they are doing.
Dec 29, 2024
Regal Van Lines = Bait and Switch
Choosing Regal Van Lines to move our belongings interstate was the absolute worst decision we have ever made. They are a Bait and Switch operation that lured us in with a very reasonable price at first ($5,612, based on a load volume estimate of 1,003 cubic feet (cf)). That was on 9/11/24. Seven days before the move, on 10/19/24, they conducted a “Quality Assurance” call, where they asked for exact dimensions of the 11 bookshelves, etc, and then raised the price to $10,761. Supposedly because the volume “IS going to be 1,600 cubic feet.” (Joe Sullivan, Regal Van Lines) Probably more. Probably more like 2,000 cf, or even 2,300 cf. But they would only charge us for a maximum of 1,600 cf. Unfortunately, they preyed upon the vulnerability of a 71 year old woman who wouldn’t know a cubic foot from an orangutan. And had her pay them an additional $3,000 deposit. I became aware of the severity of the gouge on the day of the move, at which point I called Regal and got involved. Joe Sullivan continued to insist that the load WOULD BE 1,600 cf. Probably more. Probably more like 2,400 cf (yes, his “probably” amount keeps going up). I had to ask him a half dozen times, “What if it isn’t? What if it’s less?” He told me the movers would show me the mark. That it WOULD BE 1,600 cf. It WOULD. But what if it’s not? “They will make adjustments” (Joe Sullivan) A few notes are in order at this point. One, no one at Regal ever mentioned that they are not an actual mover. They’re strictly a broker. Per the rules, they are required to tell us that. They didn’t. According to the rules, they’re supposed to do a physical inventory of the items to be moved, either by on site or virtual inspection. They did neither, just pulling 1,003 cf and then 1,600 cf numbers out of thin air. Buried deep in their contract is a statement to the effect that we waived this inspection. That was news to us when we finally did see it, post move. (Yes, we really really should have read every word of that contract BEFORE the move, but we thought we were dealing with a reputable company. Their contract has a couple of other interesting conditions, one of which is that I’m not allowed to disparage them on social media or review websites. I’m really going to be in trouble now.) Based on Joe’s promise that they would make adjustments if the load was less than 1,600 cf, I allowed the move to proceed. Back to the trucks Regal doesn’t have. What actually showed up at our door was two Russians in a rented Penske box truck. Fortunately, one of them did speak halfway decent English. (note: ironically, these two gentlemen from KUAT Moving in California were the only good guys in this whole adventure. And they’re actually from Kazakhstan, not Russia. They get a total 5 star rating for their role) As for where the 1,600 cf line in the truck was, they couldn’t say. However, a quick online review of the specs of a 26’ Penske rental box truck, shows that the total capacity of that truck is 1,700 cf. When all of our stuff was loaded, the truck was less than 1/3 full. So our load was less than 600 cf. Not 1,003. Not 1,600. Definitely not 2,300 or 2,400, which I guess is a good thing, else they would’ve needed another truck. We are filing complaints with the Federal Motor Carrier Safety Administration, the BBB (where they are NOT accredited. See their reviews on that site for many more stories like ours), and every online review site I can find. One last note on Regal. On their website, they claim that on Yelp, they get 4.4 stars (out of five) based on 67 reviews. When I looked them up on Yelp, there were 10 reviews with an average rating of 1.2 stars (which is 9 one star reviews, with stories just like mine and one 3 star review. The 3 star reviewer wrote, “I wrote a review. I went to court. We have come to an agreement. Please take down my review.”
Jun 09, 2024
Great Communication! Great service! Competitive pricing!
I called in and got a quote from this company early May and representative Nicholas Delgado was extremely vigilant with my families estimate. Asked the right questions, showed me what to look for in other quotes, the protect your move websites, everything and above. I decided to go with them after receiving about 4 quotes and the three movers who showed up did a great job with packing and loading my furniture and boxes (good communication and attention to detail again) the same crew moved my inherited grandmothers spinet piano from A to B without a scratch as well as the other furniture articles. I would recommend these guys again! Thanks again to the two wonderful guys who helped and the agents at Regal Van lines for a smooth move to our new home in New York.
Oct 28, 2023
Poor estimate and poor communication
DO NOT USE THIS COMPANY! We had a horrible experience with this company. They lied to us multiple times including misleading us on the pricing by quoting. They did not move all of our belongings. Delivery was late and only one man showed up to unload our stuff up a flight of stairs. We did not get all of our belongings and we ended up with a box that was not ours. Zero customer service as they don't return calls or emails.
Jul 19, 2025
Great service and lovely to deal with
Our new home was under construction and only partially ready when moving day arrived. The team helped us split the delivery into 2 phases – essential items to the livable space, and the rest into storage. They coordinated both legs without confusion, kept detailed inventory records, and returned with the second half once the house was fully ready. Their flexibility and organization were key to pulling this off!
Mar 14, 2025
It all worked out well!
Thanks to their firm, my transfer was much easier than I had imagined. The crew was punctual, efficient, and expert. They wrapped each item with care and double-checked to make sure my furniture was safe. To top it all off, they took my bed apart and reassembled it for my new home. In terms of quality, it exceeded my wildest expectations.