Prime Line VanLines LLC

Should be named Crimeline Van Lines

On 8-Jun-2024 I spoke with Phil (a.k.a. Carter) at Prime Line Van Lines for a moving quote for a 1 bedroom apartment. The call took approximately 60 minutes as we went ov ... Read More On 8-Jun-2024 I spoke with Phil (a.k.a. Carter) at Prime Line Van Lines for a moving quote for a 1 bedroom apartment. The call took approximately 60 minutes as we went over every item in the apartment to be moved. Phil quoted me 286 c.f. at $6 per c.f. for a total estimate of $1876.94. Contract says the final payment may be adjusted if additional items were added which is understandable. Move scheduled for 30-Jun-2024 between 8AM & 12PM. I was 2 hours away from apartment and was on road at 6:30AM when foreman called me saying he would arrive at 6:45AM. I explained I was on the road and my son was asleep in the apartment. He threatened to begin charging me wait fees. I woke my son at 7:05AM and they finished the entire move by 7:40AM. When I arrived at 8AM the foreman began saying that they moved way more than what was quoted which was untrue. The truck was less than 1/4 full and the inventory matched the items given to Phil in the original quote with the exception of 1 couch. I paid $834.04 to reserve the move. I expected to owe an additional $1042.90. The foreman said I owed an additional $2400 in cash for a total of $4200. He said if I do not pay him he would unload all items and leave them on the street. I said there is no way I can get that amount of cash in a town where I do not have a bank. I had the expected $1000 cash. My son was finished his lease on 30-Jun-2024 and the new tenant was arriving that afternoon. I had no other options. The Foreman then offered me his "discount" and asked me for another $1800 in cash. I balked at this since it was impossible for me to get that amount of cash. The foreman told me he could take the $1000 cash if I signed his paperwork so he could then take the items to storage. He said I was only signing that the items were moved successfully. Foreman said I could resolve the mismatch to the quote with management the next day. I agreed to this under extreme duress, the whole experience felt like a robbery. I unknowingly signed paperwork stating I agreed to pay the inflated price of $3956.94. I could not successfully contact anyone in support via multiple calls on 1-Jul, 2-Jul & 3-Jul. I spoke to Dima in customer support on 8-Jul-2024. She said I owed the full balance and delivery was scheduled for 9-Jul, and if I did not wire them the money immediately, they would begin charging me delayed delivery fees of $250/hour and storage fees of $743 per month. The total value they are charging is higher than the value of the items moved. I explained I did not have the extra $2,080 that quickly. I asked to speak to her manager and she said they won't help me and they won't be as nice as her. I asked what would happen if I refused to pay since the items were worth less than the balance. She said I would owe $743 per month storage for two months ($1486) before the items were sent to auction. This felt like extortion. Either pay over $2K for your items or $1486 to not receive your items.