Prime Line VanLines LLC

We scheduled them to move our family across the country. My wife spend several hours on the phone with them reviewing our contents. We actually added additional boxes jus ... Read More We scheduled them to move our family across the country. My wife spend several hours on the phone with them reviewing our contents. We actually added additional boxes just to be conservative. On the day of the move, they showed up and the price almost doubled from $10K to $19K. They refused to walk though the inventory with me to prove we had accurately told them the correct quantities. The only reason the foreman would give is that our things could not be stacked. We ended up firing them that day. We rented a Uhaul truck and I stacked all our belongings in one truck. After repeated calls to this company, they refused to return any of the $5K we had to pay upfront. No one was every willing to discuss in detail the inventory or how the price doubled. This company is horrible and please stay away. Please learn from my very expensive mistake.

The only business this company does is to generate non-refundable deposits. They are scammers! We provided a detailed inventory list for our move. Prime Line provided ... Read More The only business this company does is to generate non-refundable deposits. They are scammers! We provided a detailed inventory list for our move. Prime Line provided a reasonable quote. When the sub contractor arrived they had the incorrect inventory and our quote tripled. Literally tripled! When we contacted customer service they said our inventory list is irrelevant. The contract is for square footage on the truck. Customer service supervisor said “company policy is to never give a refund, so good luck getting one.” Verbatim. Customer service will laugh at you while they hang up the phone. This company intentionally baits you into a contract that can’t be fulfilled. They do it on purpose . They do it from the very first point of contact. They knew our move would not fit into 700 square feet from the start.

Horrible experience with them with my recent move. I will never recommend them to anyone. They initially quoted me according to the inventory, but when they came to pick ... Read More Horrible experience with them with my recent move. I will never recommend them to anyone. They initially quoted me according to the inventory, but when they came to pick up the stuff for moving they said the number of items are way higher than their initial estimate. This was even when the number of boxes were lower than what was in the inventory the first time. Although, I would give kudos to the people who picked up and dropped off the stuff (people from different companies) as they went above and beyond in giving a good service. But, dealing with this company is very stressful.

They will pass off your contract and when they charge you extra say that not help you. When said new company doesn't deliver on time or contact you for weeks till almost ... Read More They will pass off your contract and when they charge you extra say that not help you. When said new company doesn't deliver on time or contact you for weeks till almost a month tell you they can't do anything.

On 8-Jun-2024 I spoke with Phil (a.k.a. Carter) at Prime Line Van Lines for a moving quote for a 1 bedroom apartment. The call took approximately 60 minutes as we went ov ... Read More On 8-Jun-2024 I spoke with Phil (a.k.a. Carter) at Prime Line Van Lines for a moving quote for a 1 bedroom apartment. The call took approximately 60 minutes as we went over every item in the apartment to be moved. Phil quoted me 286 c.f. at $6 per c.f. for a total estimate of $1876.94. Contract says the final payment may be adjusted if additional items were added which is understandable. Move scheduled for 30-Jun-2024 between 8AM & 12PM. I was 2 hours away from apartment and was on road at 6:30AM when foreman called me saying he would arrive at 6:45AM. I explained I was on the road and my son was asleep in the apartment. He threatened to begin charging me wait fees. I woke my son at 7:05AM and they finished the entire move by 7:40AM. When I arrived at 8AM the foreman began saying that they moved way more than what was quoted which was untrue. The truck was less than 1/4 full and the inventory matched the items given to Phil in the original quote with the exception of 1 couch. I paid $834.04 to reserve the move. I expected to owe an additional $1042.90. The foreman said I owed an additional $2400 in cash for a total of $4200. He said if I do not pay him he would unload all items and leave them on the street. I said there is no way I can get that amount of cash in a town where I do not have a bank. I had the expected $1000 cash. My son was finished his lease on 30-Jun-2024 and the new tenant was arriving that afternoon. I had no other options. The Foreman then offered me his "discount" and asked me for another $1800 in cash. I balked at this since it was impossible for me to get that amount of cash. The foreman told me he could take the $1000 cash if I signed his paperwork so he could then take the items to storage. He said I was only signing that the items were moved successfully. Foreman said I could resolve the mismatch to the quote with management the next day. I agreed to this under extreme duress, the whole experience felt like a robbery. I unknowingly signed paperwork stating I agreed to pay the inflated price of $3956.94. I could not successfully contact anyone in support via multiple calls on 1-Jul, 2-Jul & 3-Jul. I spoke to Dima in customer support on 8-Jul-2024. She said I owed the full balance and delivery was scheduled for 9-Jul, and if I did not wire them the money immediately, they would begin charging me delayed delivery fees of $250/hour and storage fees of $743 per month. The total value they are charging is higher than the value of the items moved. I explained I did not have the extra $2,080 that quickly. I asked to speak to her manager and she said they won't help me and they won't be as nice as her. I asked what would happen if I refused to pay since the items were worth less than the balance. She said I would owe $743 per month storage for two months ($1486) before the items were sent to auction. This felt like extortion. Either pay over $2K for your items or $1486 to not receive your items.

Worst moving company ever! Quoted me $3000 and charged me $6500 when they picked up my things after I made a deposit. They get you when you’re backs against the wall th ... Read More Worst moving company ever! Quoted me $3000 and charged me $6500 when they picked up my things after I made a deposit. They get you when you’re backs against the wall then after they give you a delivery date they give you a generic answer when you ask for an ETA 7-14 days. Never gave me an ETA! The worst!!!

Do Not use this company!!! They underestimate your quote then when the movers arrive they are a different company that was contracted out who can barely speak good Englis ... Read More Do Not use this company!!! They underestimate your quote then when the movers arrive they are a different company that was contracted out who can barely speak good English then they triple the estimate made and tell you they will leave your stuff if you don’t pay more and of course by the time this happens no one from Primeline Van Lines is available by phone. My shipment went from just over $5k to over $14k. I only had one skinny guy show up to load my belongings and it took from 10:30am to 7:30pm; he scratched up the floors of the house I was moving out of so there goes my security deposit from the house I was renting. I had to help carry and load the larger items and I had to leave items behind because he wouldn’t stack boxes so only so much fit in the truck…Total BS!! Now I’m still waiting on delivery and recently got a call from a different company and could not make out half of what this guy was saying other than needing to pay cash or certified postal check when I was told by Primeline I could do all this via credit card cause who carries cash like that around and there are limits and fees for ATMs. As a military veteran I urge you all to seek out a different company cause this literally has been the worst experience I have ever had.

This COMPANY IS FAKE. Be aware. They literally charge you double what any other company will charge you, then they subcontract their work out and they get paid half of ev ... Read More This COMPANY IS FAKE. Be aware. They literally charge you double what any other company will charge you, then they subcontract their work out and they get paid half of everything the actual moving company is charging. THEY’RE crooks and scam ARTIST. Someone else please report this business to the FBI. They’re literally ROBBING PEOPLE without notice. READ THE REAL reviews folks. They’re CROOKS!

DO NOT USE THIS COMPANY!!! Was told I would receive a refund if I canceled within 72 hours. I was in need so booked with them before I knew if I needed them for sure. BIG ... Read More DO NOT USE THIS COMPANY!!! Was told I would receive a refund if I canceled within 72 hours. I was in need so booked with them before I knew if I needed them for sure. BIG MISTAKE! They stole my deposit and will not give it back even though I canceled a few hours after booking it because I then found out I wouldn’t need to move. Extremely disappointed and will be deterring every person I know from ever using this company! Will continue to have my friends and family write negative reviews until I am taken care of.

Horrendous service and a SCAM!! This company assured me that their cancellation policy was within 72 hours so if anything came up I could cancel for a full refund. Turns ... Read More Horrendous service and a SCAM!! This company assured me that their cancellation policy was within 72 hours so if anything came up I could cancel for a full refund. Turns out that is not the case and they will not refund me even though I asked Bill at least 5 times if this was accurate. He told me not to worry about reading the contract (should have a been a red flag for me) so I didn’t worry about it and now I’m getting screwed over. Reached out to corporate to explain the situation of their reps blatantly lying to customers but they were just as crooked. Do not get scammed like it did!!