Scam/bait and switch
I am filing this complaint regarding the poor moving experience my wife and I endured with OM Van Lines. We chose your company based on your professional image and detail
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I am filing this complaint regarding the poor moving experience my wife and I endured with OM Van Lines. We chose your company based on your professional image and detailed quote of $3,930, trusting it to be fair and accurate. I am a Veteran currently working overseas, so much of the move was handled by my wife. From the start, OM Van Lines failed to meet basic expectations. Pickup Delays & Unprofessional Conduct The movers were scheduled to arrive between 11:00 AM–2:00 PM but arrived at 3:30 PM, then sat in the truck another 30 minutes without explanation. The driver, exhausted from another move, eventually assessed our home and confirmed the original quote was accurate. However, when two inexperienced helpers finally arrived at 4:30 PM, the driver suddenly claimed we exceeded the estimated square footage and raised the cost by nearly $3,000. When my wife questioned this, the driver was disrespectful and even asked for tips for the untrained helpers. Attempts to escalate the issue failed as the driver claimed the office was closed, and the so-called “manager” offered no solutions. Misleading Advertising Your website promises experienced professionals, reliable service, and accurate quotes—none of which we received. Delivery Issues & Damages Only two movers arrived for delivery. They lacked organization, causing confusion and damage, including: • A broken dining room chair and coffee table • Missing nuts and bolts for several furniture pieces • Scuff marks on new flooring from dragging heavy items They even left packing debris behind, despite this being a paid service. This experience was not just financially damaging—it caused unnecessary stress to my wife and family. OM Van Lines failed to deliver professionalism, integrity, or respect
Move size: 4 Bedroom Home
Service cost:
$5009