NorthStar Movers

I have moved several times in my 68 years, and my experience moving from California to Texas with NorthStar was the worst I have ever had with a mover. My framed artwork ... Read More I have moved several times in my 68 years, and my experience moving from California to Texas with NorthStar was the worst I have ever had with a mover. My framed artwork (two posters, a batik from Indonesia, and a lithograph) completely disappeared once the packers in Berkeley took it. When the boxes arrived, some of them were smashed in and it was clear they had not handled my goods with care. Multiple items were damaged. Administratively, they were equally awful. I asked them to provide all written terms and conditions upfront before I signed and put down my deposit, and they assured me they done this, but at the last minute, when I obviously couldn’t hire another mover, they insisted that I sign additional terms that were very one-sided in their favor. (I did not sign these and made notes on the document regarding the duress they were putting me under.) For the document authorizing the final credit card payment, they tried slipping in a provision saying that I authorized them to make any other charges they wanted. (I removed that language, but it was a pretty sleazy trick to try to pull.) Then, when they delivered my goods (minus the artwork), the driver insisted that I sign a document saying I had received everything, which was clearly false. When I explained this, he threatened to take all of my goods back if I did not sign. (Again, I did not sign, but made notes regarding why on the paperwork.) I would never use this company again.

I've used NorthStar Moving for 3 moves now. All of them were between SoCal and Norcal, and I've been very happy each time. My most recent move, in particular, was exce ... Read More I've used NorthStar Moving for 3 moves now. All of them were between SoCal and Norcal, and I've been very happy each time. My most recent move, in particular, was excellent thanks largely in part to Kevin R who was the primary person who helped with packing and moving out of my old house as well as unpacking and dropping off. Kevin is super friendly, helpful, and professional. His communication throughout the process and move was excellent, and I always felt taken care of. The rest of the NorthStar Moving team was great as well. I needed to move with very short notice (less than a week), and NorthStar gladly accommodated. I was able to schedule a virtual walkthrough (via FaceTime) of my house to obtain an estimate and have movers at my house the very next day. The estimate was accurate; there were no surprise charges later on. I spent around $7400 on my move, which included some assistance with packing certain items (2 TVs, 2 mattresses, 2 desks, rowing machine, lamps, & miscellaneous smaller items), but I boxed up most of the stuff myself. I had a 4 bed house (which was not completely full of stuff, so the price will certainly vary based on your walkthrough). To be honest, I didn't spend a lot of time shopping around, but I had used NorthStar in the past and had good experiences. Of my 3 moves, I only had some minor damage to a cheap Ikea dresser made of particle board, so no big deal there. NorthStar does include some very minimal basic insurance for damages of 60 cents per pound on your stuff (at no additional cost), but there is an option to pay for additional coverage. I opted for additional coverage on some of my more valuable items (sofa, desks, TV, rowing machine). This insurance costs 3.5%-4.25% of the declared value plus a deductible of $100-$1000 (depending on which percent you opt to pay) with an optional $50 per item for interior damage of electronics. I believe there's a more comprehensive (and pricier) insurance option as well. In the end, the insurance was just for peace of mind because my items arrived undamaged. I'd definitely recommend NorthStar and would certainly use them again if I happen to be doing another longer distance move. A real, live person actually picks up the phone when you call them, and I didn't have to wait a long time either. All the folks I spoke to (Gil, the estimator person... Kristi, the lady who helped with insurance... and the initial person on the phone whose name I didn't catch) were very friendly and professional. And, they were all very patient with my dumb questions. I can't really compare NorthStar to other movers since I've been loyal to them, but they haven't let me down in 3 moves, so I'll be sticking with them.

I was in a bind after booking movers for my out of state move that never showed up. I needed to find movers for the next day which I thought would be impossible, but then ... Read More I was in a bind after booking movers for my out of state move that never showed up. I needed to find movers for the next day which I thought would be impossible, but then I found Notrhstar. They were so helpful and had a quote ready for me in 30 minutes. They showed up on time and were extremely professional and wrapped everything with delicate care while moving quickly and efficiently. They gave me a 24 day delivery window and I got my stuff in one week. No surprises, no hidden fees, dealing with professionals every step of the way. Thank you, Northstar Moving, for turning a stressful situation into a painless process. Would recommend highly to anyone looking to move!

This company is absolutely amazing. The movers were so kind and worked faster than I've ever seen anyone work. They were extremely efficient and handled my belongings wit ... Read More This company is absolutely amazing. The movers were so kind and worked faster than I've ever seen anyone work. They were extremely efficient and handled my belongings with care. Luis, Santos, and Ublado were so kind and super helpful. This company is a must use! the price was well below the standard pricing trust me when I tell you to use Northstar moving for all of your moving needs.

my moving crew was efficient, professional, and friendly. what more could you ask for on what are usually very stressful days?! We wish you all the very best! ... Read More my moving crew was efficient, professional, and friendly. what more could you ask for on what are usually very stressful days?! We wish you all the very best!

We had an urgent situation and needed to move some heavy equipment to another location the next day. Anton quickly arranged a crew and gave us an estimate. The moving cre ... Read More We had an urgent situation and needed to move some heavy equipment to another location the next day. Anton quickly arranged a crew and gave us an estimate. The moving crew was there on time and moved quickly. Everyone was very friendly and professional. We are extremely satisfied with their service and would definitely recommend NorthStar to our friends!

I was so impressed with NorthStar Moving Company. They were so efficient and packed up all my belongings and then stored and perfectly into a unit. Luis and his team were ... Read More I was so impressed with NorthStar Moving Company. They were so efficient and packed up all my belongings and then stored and perfectly into a unit. Luis and his team were friendly and I would use them again.

NorthStar is simply the best. I highly recommend them. Kevin and his crew were patient, organized, and very thorough. And Valery in the home office was so diligent and pr ... Read More NorthStar is simply the best. I highly recommend them. Kevin and his crew were patient, organized, and very thorough. And Valery in the home office was so diligent and professional.

Great people to work with! NS moved my furniture from California to Idaho rather quickly and the price was great! Great people to work with! NS moved my furniture from California to Idaho rather quickly and the price was great!

Miller and Smith arrived on time, packed everything carefully, and unloaded everything at the new place. However, they charged me more than the quoted price, saying that ... Read More Miller and Smith arrived on time, packed everything carefully, and unloaded everything at the new place. However, they charged me more than the quoted price, saying that there were some extra fees and taxes. I felt like they were not very transparent about their pricing.