Moving Solutions

I am filing a complaint based on misrepresentation, theft and deceptive representation. On Sunday April 12, 2026 I was talking to John Henry who is a customer representa ... Read More I am filing a complaint based on misrepresentation, theft and deceptive representation. On Sunday April 12, 2026 I was talking to John Henry who is a customer representative for Moving Solutions US DOT: 3213737. I was discussing terms of of the moving company and asking very specific questions. I asked him what the refund policy was for if I needed to cancel the entire move. Mr. Henry informed me that the moving company "understands things happen and I can move the dates around as much as I need to". I told him that was great, but I still wanted to know the refund policy. Mr. Henry, a representative of the company, informed me that I can get a full refund as long as I am about 2 weeks from the date of the move. I also asked Mr. Henry on the phone and in text message confirming that Moving Solutions was a broker. Mr. Henry responded in text message by saying "we are the carrier". I followed up with the message "So there isn't any 3rd party or anything like that. It's just you guys." Mr. Henry responded with "correct". The paperwork Mr. Henry sent me gives the US DOT #3213737, which is listed as a broker, not a carrier. The original paperwork I have states "Moving Solutions is registered with the state of Florida as a Moving Broker, Moving Solutions places the shipment with an authorized, licensed, and insured FMCSA household goods motor carrier. However, you understand and agree that Moving Solutions makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested." This is blatant misrepresentation by the company and their representative. After I started feeling uneasy about the situation I contacted the agent on Wednesday, April 15, 2026 at 4:23pm and stated "there is apparently issues with my paperwork and our move is being put on hold. How do we go about getting a refund?" Mr. Henry responded at 4:29pm and said "if your move needs to be placed on hold you will need to call and speak with customer service when the office is open tomorrow at 10am EST. That number is 888-336-0797 and follow the prompts." I responded at 4:29 and said "we are going to just do a refund because we know how the government works. It could be a quick fix or MONTHS. We rather the refund." Mr. Henry responded again at 4:31pm and said "I'm not in the office. The office and department you need to speak with will be open and available in the morning." That right there was misrepresentation. Mr. Henry knows the clause of 3 days to cancel for a full refund. By having me contact the company the next day I was out of my window. He could have even directed me to look at my Moving Estimate for information on how to cancel, and he did not do this. He knowingly and willingly misled me so I would be out of the window and lose over $3,000.  I contacted the email that the prompts told me to which was [email protected]. I did not hear a response. I then called while at work, I could not get anyone to answer a phone at the company. I emailed again, with no response. Was able to leave a voicemail for someone to call me back and never heard anything. I finally saw that I was supposed to email [email protected] (with no help from my agent who stopped answering me). Once when I emailed them with all of my complaints they told I was out of the window and will forfeit my deposit. They said there was no misleading that the company "hold both broker and carrier authority. DOT 3489195 is our carrier authority, and we are the party performing the pickup. There is no misrepresentation." That is not the DOT number I was given. I showed them all of the evidence that they are a broker, not a carrier and they are still now claiming they hold another DOT #, but that is not listed anywhere else. I also have been contacting the company since Tuesday (April 21st) asking for a copy of my bill of lading with my signature and the updated estimate that was provided to me Sunday night (I never received a copy of the bill of lading). The company did not respond on Tuesday. I sent another message on Wednesday and was informed by the client information email that "it was sent in a previous email". I responded again stating that I never received it and to please send it again. Their response was "will have the girl in charge of that send tomorrow again." TodayThere was no response to this. I emailed the company AGAIN since no one reached out to me today (Thursday, April 23) that I was still waiting on the documentation I requested. The Client Information informed me "the lady was out sick, the document is in this thread though". I had my husband look at the thread, and all threads with this company and there is no bill of lading. I informed them of this and did not get a response. I'm on 3 days of trying to get a copy of this documentation and they cannot provide it to me. It has never been provided to me.

Very content with the move. Frank and his team were amazing. Fair and straightforward pricing. Real gems and great to work with movers. I am so happy that I hired them fo ... Read More Very content with the move. Frank and his team were amazing. Fair and straightforward pricing. Real gems and great to work with movers. I am so happy that I hired them for my move. 100% recommended!

Honestly this was way better than I expected. Everything just went smoothly and I didn’t have to stress at all. Honestly this was way better than I expected. Everything just went smoothly and I didn’t have to stress at all.

Great product, friendly staff, and super fast on the delivery. Great prices quality work Will def use again . I recommend !! Great product, friendly staff, and super fast on the delivery. Great prices quality work Will def use again . I recommend !!

William crew did a fantastic job, and the move was quick and smooth. They were friendly and speedy. I will highly recommend this moving company and will also use them in ... Read More William crew did a fantastic job, and the move was quick and smooth. They were friendly and speedy. I will highly recommend this moving company and will also use them in the future (if needed)!

They were the best! I have honestly never seen such quality care for my things, such polite men, and such attentiveness to detail. I would work with them again. ... Read More They were the best! I have honestly never seen such quality care for my things, such polite men, and such attentiveness to detail. I would work with them again.

I was being kind of cheap and was very hesitant to hire movers. I am so glad I did. Absolutely worth every penny, and they worked as quickly as they could. ... Read More I was being kind of cheap and was very hesitant to hire movers. I am so glad I did. Absolutely worth every penny, and they worked as quickly as they could.

Booked this in the morning, and my item was collected and delivered to me later the same day. Fantastic driver, very helpful & service with a smile. I will recommend this ... Read More Booked this in the morning, and my item was collected and delivered to me later the same day. Fantastic driver, very helpful & service with a smile. I will recommend this company to everyone I know in a heartbeat!

Efficient, helpful, and nice people to deal with. The service was great. All items arrived and were delivered in good time. The staff was friendly to deal with. Thanks fo ... Read More Efficient, helpful, and nice people to deal with. The service was great. All items arrived and were delivered in good time. The staff was friendly to deal with. Thanks for the help! I would recommend it.

Moving Solutions has proved to be a nationwide service which is very reliable and a cost-effective and simple means of organizing deliveries direct to your home. Friendly ... Read More Moving Solutions has proved to be a nationwide service which is very reliable and a cost-effective and simple means of organizing deliveries direct to your home. Friendly drivers and a reliable backup ensure good communication with clients. I’d use them again at any stage.