DO NOT TRUST THIS COMPANY — Predatory, Dishonest, and Borderline Criminal
It's baffling how this company has any five-star reviews. Most likely, they’re planted by the management themselves. Let this serve as a serious warning — avoid Top M
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It's baffling how this company has any five-star reviews. Most likely, they’re planted by the management themselves. Let this serve as a serious warning — avoid Top Moving Solutions at all costs.
I deeply regret not checking their BBB rating beforehand. My move from Georgia to Texas turned into a financial and emotional nightmare.
Here’s what happened:
- Bait and switch pricing: They quoted $2,400 for the entire move. We paid $1,150 upfront. But before loading, they demanded an additional $931.26. Once half my items were already on the truck, the deception began — they claimed the truck was already full and demanded even more money, refusing to unload unless I paid. This was blatant extortion.
- Held my belongings hostage: With no response from the so-called “manager,” I was cornered into paying a final total of $3,846 just to get my belongings moved.
- Storage scam: Although our contract stated delivery by May 31st, they abruptly called on May 28th claiming they’d deliver on May 29th instead — unless I paid an extra $700 for “storage.” They eventually “discounted” this to $450. My total ballooned to $4,295.43.
- Vanished with no communication: After pickup, they disappeared. No calls, no replies to emails — I feared they had absconded with my possessions until they resurfaced on June 3rd, nearly a week late.
- Damaged and broken items: My 65" Samsung TV ($800) arrived shattered, and my $2,000 sofa had broken legs. I’d requested insurance coverage prior to the move, which they falsely claimed was included.
- Fraudulent insurance claim process: Upon reaching out to “customer service,” I was directed to [email protected] — only to find that the company isn't even registered with them. So there’s no real way to file a claim. Insurance was just another lie.
- Ballooning costs and threats: My original $2,400 move ultimately cost me $7,095.43. I could’ve bought brand new furniture instead. When I tried disputing the payment with my bank, I received a threatening message demanding I “immediately withdraw fraudulent charges.” Now I’m being hounded by DCI (Debt Collectors International) for another $1,800, despite providing full payment proof.
Final Thoughts:
This company operates through deception, coercion, and threats. Their practices are unethical, possibly illegal, and emotionally draining. I am actively pursuing legal action and urge others to document everything and stay far away. Don’t make the same mistake I did — STAY AWAY FROM TOP MOVING SOLUTIONS.
Move size: 2 Bedroom Home
Service cost:
$7095
