Warning: This mover has been flagged for suspected involvement
in fraudulent activities, not a legitimate mover.
Moving company in Gallatin, TN
They worked fast and diligently and made everything smooth, simple, and stress-free. Not a single item was damaged, and I had multiple boxes of fragile items that I didn't expect all of them to make in one piece. Would use them again.
I am filing a complaint based on misrepresentation, theft and deceptive representation. On Sunday April 12, 2026 I was talking to John Henry who is a customer representative for Moving Solutions US DOT: 3213737. I was discussing terms of of the moving company and asking very specific questions. I asked him what the refund policy was for if I needed to cancel the entire move. Mr. Henry informed me that the moving company "understands things happen and I can move the dates around as much as I need to". I told him that was great, but I still wanted to know the refund policy. Mr. Henry, a representative of the company, informed me that I can get a full refund as long as I am about 2 weeks from the date of the move. I also asked Mr. Henry on the phone and in text message confirming that Moving Solutions was a broker. Mr. Henry responded in text message by saying "we are the carrier". I followed up with the message "So there isn't any 3rd party or anything like that. It's just you guys." Mr. Henry responded with "correct". The paperwork Mr. Henry sent me gives the US DOT #3213737, which is listed as a broker, not a carrier. The original paperwork I have states "Moving Solutions is registered with the state of Florida as a Moving Broker, Moving Solutions places the shipment with an authorized, licensed, and insured FMCSA household goods motor carrier. However, you understand and agree that Moving Solutions makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested." This is blatant misrepresentation by the company and their representative. After I started feeling uneasy about the situation I contacted the agent on Wednesday, April 15, 2026 at 4:23pm and stated "there is apparently issues with my paperwork and our move is being put on hold. How do we go about getting a refund?" Mr. Henry responded at 4:29pm and said "if your move needs to be placed on hold you will need to call and speak with customer service when the office is open tomorrow at 10am EST. That number is 888-336-0797 and follow the prompts." I responded at 4:29 and said "we are going to just do a refund because we know how the government works. It could be a quick fix or MONTHS. We rather the refund." Mr. Henry responded again at 4:31pm and said "I'm not in the office. The office and department you need to speak with will be open and available in the morning." That right there was misrepresentation. Mr. Henry knows the clause of 3 days to cancel for a full refund. By having me contact the company the next day I was out of my window. He could have even directed me to look at my Moving Estimate for information on how to cancel, and he did not do this. He knowingly and willingly misled me so I would be out of the window and lose over $3,000. I contacted the email that the prompts told me to which was [email protected]. I did not hear a response. I then called while at work, I could not get anyone to answer a phone at the company. I emailed again, with no response. Was able to leave a voicemail for someone to call me back and never heard anything. I finally saw that I was supposed to email [email protected] (with no help from my agent who stopped answering me). Once when I emailed them with all of my complaints they told I was out of the window and will forfeit my deposit. They said there was no misleading that the company "hold both broker and carrier authority. DOT 3489195 is our carrier authority, and we are the party performing the pickup. There is no misrepresentation." That is not the DOT number I was given. I showed them all of the evidence that they are a broker, not a carrier and they are still now claiming they hold another DOT #, but that is not listed anywhere else. I also have been contacting the company since Tuesday (April 21st) asking for a copy of my bill of lading with my signature and the updated estimate that was provided to me Sunday night (I never received a copy of the bill of lading). The company did not respond on Tuesday. I sent another message on Wednesday and was informed by the client information email that "it was sent in a previous email". I responded again stating that I never received it and to please send it again. Their response was "will have the girl in charge of that send tomorrow again." TodayThere was no response to this. I emailed the company AGAIN since no one reached out to me today (Thursday, April 23) that I was still waiting on the documentation I requested. The Client Information informed me "the lady was out sick, the document is in this thread though". I had my husband look at the thread, and all threads with this company and there is no bill of lading. I informed them of this and did not get a response. I'm on 3 days of trying to get a copy of this documentation and they cannot provide it to me. It has never been provided to me.
The driver was punctual and friendly. Arrived exactly when he said he would for both pick up and drop off. He was very helpful with loading the van and polite and talkative throughout. I would recommend this company. William went the extra mile to help.
I was being kind of cheap and was very hesitant to hire movers. I am so glad I did. Absolutely worth every penny, and they worked as quickly as they could.
The crew was professional and communicative, with fair pricing. They have great rates as compared to their competitors. They got all their tools with them. They are the best of the best in the moving market. I would highly recommend them for any kind of move.
The movers were fantastic and made my relocation simple and stress-free. They showed up on time, worked quickly, and handled everything with care. Fragile items were packed securely, and large furniture was moved without a single scratch. The team was polite, professional, and very efficient. I appreciated their clear pricing with no hidden surprises. Overall, I’m extremely satisfied with the service and would recommend them without hesitation.
Excellent moving company with a hardworking and respectful team. They packed everything securely, handled fragile items properly, and delivered all belongings safely to my new place without any issues during transportation.
Several years have passed since I first worked with this moving company, but I still remembered how smoothly my previous move went. For my recent relocation, I decided to hire them once more, and they did not disappoint. The movers were courteous, well-prepared, and handled every item carefully. From loading to delivery, everything was managed professionally. It’s rare to find a company that maintains such consistent service over the years.
Moving Solutions did a fantastic job with my move. The team arrived on time, packed all items carefully, and delivered everything safely. They were polite, hardworking, and professional throughout. I’m very happy with Moving Solutions and would confidently recommend their excellent services to friends and family.
Great service from this moving team. They were respectful, hardworking, and very attentive to details. They packed each item securely and made sure the loading and unloading were handled safely. The delivery was on time, and nothing was scratched or broken. Excellent experience overall and highly recommended.
Office working hours
No working hours are available for this company.
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Reviews summary
Recommended based on user reviews
Robert did an amazing job with our move. They showed up on time, were very courteous and made sure everything was packed correctly, and showed up mint. Haney was very hel ... Read More
231 reviews
The guys from Top Moving Solutions showed up a few minutes early and jumped into action without thinking. The guys were also prepared with tape and wrapping materials. I ... Read More
They did an outstanding job! They were all so friendly, careful, and efficient. It was a long day, and they worked tirelessly to move our things to storage and a rental a ... Read More
They did an outstanding job! They were all so friendly, careful, and efficient. It was a long day, and they worked tirelessly to move our things to storage and a rental a ... Read More
The guys from Top Moving Solutions showed up a few minutes early and jumped into action without thinking. The guys were also prepared with tape and wrapping materials. I ... Read More
These guys helped us move about three years ago, and we are going to be moving again soon. We will have zero hesitation in calling Top Moving Solutions again. These guys ... Read More
They made this move stress-free and easy for us. They do quality work and treat everyone equally. That's why they will be recommended. I will hire them again too! ... Read More
Movers were prompt, courteous, punctual, and quick. They were incredibly careful with my furniture and were very helpful throughout the entire process. Wonderful guys. ... Read More
William and his team did a great job, very fast and efficient, and no hidden fees or surprises. Excellent honest service. I couldn’t recommend these guys enough. ... Read More
These guys helped us move about three years ago, and we are going to be moving again soon. We will have zero hesitation in calling Top Moving Solutions again. These guys ... Read More
I was being kind of cheap and was very hesitant to hire movers. I am so glad I did. Absolutely worth every penny, and they worked as quickly as they could. Thanks so much ... Read More
Moving Solutions is a fully licensed and insured moving company with a strong presence across Tennessee, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Moving Solutions actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
We Move To
Below are estimated price ranges for moves with Moving Solutions. Actual costs may vary based on distance, complexity, and additional services.
Average Cost Details Not Provided by the CompanyAt My Good Movers, we believe peace of mind starts with verified credentials. Moving Solutions holds all required registrations to legally operate both local and interstate moves.
Families and businesses across Tennessee trust Moving Solutions for fast, safe, and stress-free moves.
At My Good Movers, we base our cost estimates on real customer data and verified pricing trends:
Yes, Moving Solutions is a licensed and insured moving company. For interstate moves, they are registered with the U.S. Department of Transportation (USDOT) and comply with all federal regulations. You can verify their licensing on the FMCSA website for added peace of mind.
Moving Solutions offers a range of services, including local and long-distance moving, packing, unpacking and storage solutions. Services may vary slightly by location; therefore, it's best to contact them directly for specific details about their offerings.
Moving Solutions calculates your moving cost based on several factors, including the distance, total weight or volume of items, and any additional services requested (e.g., packing or storage). Some moves are priced hourly (local), while others are flat-rate or weight-based estimates (long-distance).
You can request a free quote from Moving Solutions directly through this profile page by clicking “Get a Free Estimate” or contacting them directly by phone or email.
If any items are lost or damaged during your move with Moving Solutions, you should notify the company immediately. They will guide you through their claims process. Be sure to review their liability coverage options before the move.
When choosing a moving company in Tennessee, start by checking if the company is properly licensed and insured for operations in that state. Look for verified customer reviews and transparent pricing. It’s also helpful to compare at least 2–3 movers in Tennessee to evaluate their reliability and experience.
Free estimate from licensed interstate movers or call our support team anytime.
