Warning: This mover has been flagged for suspected involvement
in fraudulent activities, not a legitimate mover.
Moving company in Gallatin, TN
Great service, reasonably priced, very professional man, very quick, and No stress or hurt aching bodies! Now that I know they are reliable, I would use them again. I wouldn't hesitate to recommend it. Thanks!
Great service, reasonably priced, very professional man, very quick, and No stress or hurt aching bodies! Now that I know they are reliable, I would use them again. Wouldn’t hesitate to recommend it. Thanks!
I am filing a complaint based on misrepresentation, theft and deceptive representation. On Sunday April 12, 2026 I was talking to John Henry who is a customer representative for Moving Solutions US DOT: 3213737. I was discussing terms of of the moving company and asking very specific questions. I asked him what the refund policy was for if I needed to cancel the entire move. Mr. Henry informed me that the moving company "understands things happen and I can move the dates around as much as I need to". I told him that was great, but I still wanted to know the refund policy. Mr. Henry, a representative of the company, informed me that I can get a full refund as long as I am about 2 weeks from the date of the move. I also asked Mr. Henry on the phone and in text message confirming that Moving Solutions was a broker. Mr. Henry responded in text message by saying "we are the carrier". I followed up with the message "So there isn't any 3rd party or anything like that. It's just you guys." Mr. Henry responded with "correct". The paperwork Mr. Henry sent me gives the US DOT #3213737, which is listed as a broker, not a carrier. The original paperwork I have states "Moving Solutions is registered with the state of Florida as a Moving Broker, Moving Solutions places the shipment with an authorized, licensed, and insured FMCSA household goods motor carrier. However, you understand and agree that Moving Solutions makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested." This is blatant misrepresentation by the company and their representative. After I started feeling uneasy about the situation I contacted the agent on Wednesday, April 15, 2026 at 4:23pm and stated "there is apparently issues with my paperwork and our move is being put on hold. How do we go about getting a refund?" Mr. Henry responded at 4:29pm and said "if your move needs to be placed on hold you will need to call and speak with customer service when the office is open tomorrow at 10am EST. That number is 888-336-0797 and follow the prompts." I responded at 4:29 and said "we are going to just do a refund because we know how the government works. It could be a quick fix or MONTHS. We rather the refund." Mr. Henry responded again at 4:31pm and said "I'm not in the office. The office and department you need to speak with will be open and available in the morning." That right there was misrepresentation. Mr. Henry knows the clause of 3 days to cancel for a full refund. By having me contact the company the next day I was out of my window. He could have even directed me to look at my Moving Estimate for information on how to cancel, and he did not do this. He knowingly and willingly misled me so I would be out of the window and lose over $3,000. I contacted the email that the prompts told me to which was [email protected]. I did not hear a response. I then called while at work, I could not get anyone to answer a phone at the company. I emailed again, with no response. Was able to leave a voicemail for someone to call me back and never heard anything. I finally saw that I was supposed to email [email protected] (with no help from my agent who stopped answering me). Once when I emailed them with all of my complaints they told I was out of the window and will forfeit my deposit. They said there was no misleading that the company "hold both broker and carrier authority. DOT 3489195 is our carrier authority, and we are the party performing the pickup. There is no misrepresentation." That is not the DOT number I was given. I showed them all of the evidence that they are a broker, not a carrier and they are still now claiming they hold another DOT #, but that is not listed anywhere else. I also have been contacting the company since Tuesday (April 21st) asking for a copy of my bill of lading with my signature and the updated estimate that was provided to me Sunday night (I never received a copy of the bill of lading). The company did not respond on Tuesday. I sent another message on Wednesday and was informed by the client information email that "it was sent in a previous email". I responded again stating that I never received it and to please send it again. Their response was "will have the girl in charge of that send tomorrow again." TodayThere was no response to this. I emailed the company AGAIN since no one reached out to me today (Thursday, April 23) that I was still waiting on the documentation I requested. The Client Information informed me "the lady was out sick, the document is in this thread though". I had my husband look at the thread, and all threads with this company and there is no bill of lading. I informed them of this and did not get a response. I'm on 3 days of trying to get a copy of this documentation and they cannot provide it to me. It has never been provided to me.
Very positive experience from beginning to end with this moving team. They arrived prepared, communicated clearly, and handled all furniture responsibly throughout the relocation. The crew worked quickly without sacrificing quality, and all belongings reached the new place in perfect condition. I’m happy with the service and would definitely recommend them to others.
My relocation experience with this moving company was positive. The staff arrived prepared, managed the move in a professional manner, and ensured that my belongings were transported safely. Delivery occurred as expected, and the process was completed without significant complications. Overall, I appreciated the level of service provided.
These guys helped us move about three years ago, and we are going to be moving again soon. We will have zero hesitation in calling Top Moving Solutions again. These guys were completely professional, courteous, and quick.
Fantastic service! The movers were courteous, organized, and very efficient. They packed and delivered everything safely without any hassle. The whole experience was smooth and stress-free. I’m very satisfied and would strongly recommend this company for moving needs.
I was making my first out-of-state move, and I couldn't be more thrilled about finding this team: positive attitudes and visible dedication throughout the entire experience. I will be recommending this company to anyone I know.
We used Moving Solutions for a recent local move. Frank came out to our house to provide an estimate and additional information to help us prepare for the move. On the day of the pickup, the truck was on time. The movers were very thorough and courteous. They walked through the house to make sure they understood what to move. They covered the floors and were needed to make sure to keep things as clean as possible. They were very efficient in getting the house packed up. On the day of the delivery, the truck was on time again. They did a walk-through of the house to make sure they understood where everything went. They asked questions during the delivery when they weren't sure where something should go. We were very happy with the service received and highly recommended them.
I had a very smooth experience with this moving company. The crew arrived on time, came fully prepared, and worked efficiently throughout the move. They packed my belongings carefully, wrapped furniture securely, and handled fragile items with extra care. The team stayed professional, polite, and well organized from start to finish. Communication was clear, and everything stayed on schedule. All my items arrived safely, making the entire moving process stress-free and reliable.
Office working hours
No working hours are available for this company.
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Reviews summary
Recommended based on user reviews
I recently used this moving service and found the team to be dependable and efficient. They arrived as scheduled, managed the loading and unloading carefully, and ensured ... Read More
231 reviews
They work very efficiently and packaged items with care. I was moving from a third-story apartment to the second story in a city fifteen minutes away. I had one issue but ... Read More
We spoke to them and told them exactly what we want. It moved in the email this estimate with their contract detailing the price as well as the procedure. The move is wel ... Read More
It's baffling how this company has any five-star reviews. Most likely, they’re planted by the management themselves. Let this serve as a serious warning — avoid Top M ... Read More
The price, the professionalism of the workers, and the efficiency of how fast they move were all top-notch. Thank you so much! Will hire them for my next move, which is i ... Read More
Efficient service with clear and transparent pricing throughout the booking process. On-time, friendly, and lovable movers. Took great care of everything. Would thoroughl ... Read More
So easy to arrange online. Got a phone call from the driver almost straight away to finalize arrangements. Arrived promptly the next morning, very polite and friendly. Th ... Read More
Luckily I came across this company. Otherwise, I would still be living in my old house. I was never in favor of getting outside help from a company for the moving process ... Read More
The delivery men were professional, friendly, and helpful. The delivery was on time and very good value for money. A great team that is worth every penny. Great service. ... Read More
The quote was right on, and my furniture was the only item in the truck which made me feel secure that there would be no mix-ups. Then John and his crew called before the ... Read More
These guys were extremely professional and came right on time. Affordable price and very efficient and fast customer service. This is my fourth time using their services, ... Read More
Moving Solutions is a fully licensed and insured moving company with a strong presence across Tennessee, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Moving Solutions actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
We Move To
Below are estimated price ranges for moves with Moving Solutions. Actual costs may vary based on distance, complexity, and additional services.
Average Cost Details Not Provided by the CompanyAt My Good Movers, we believe peace of mind starts with verified credentials. Moving Solutions holds all required registrations to legally operate both local and interstate moves.
Families and businesses across Tennessee trust Moving Solutions for fast, safe, and stress-free moves.
At My Good Movers, we base our cost estimates on real customer data and verified pricing trends:
Yes, Moving Solutions is a licensed and insured moving company. For interstate moves, they are registered with the U.S. Department of Transportation (USDOT) and comply with all federal regulations. You can verify their licensing on the FMCSA website for added peace of mind.
Moving Solutions offers a range of services, including local and long-distance moving, packing, unpacking and storage solutions. Services may vary slightly by location; therefore, it's best to contact them directly for specific details about their offerings.
Moving Solutions calculates your moving cost based on several factors, including the distance, total weight or volume of items, and any additional services requested (e.g., packing or storage). Some moves are priced hourly (local), while others are flat-rate or weight-based estimates (long-distance).
You can request a free quote from Moving Solutions directly through this profile page by clicking “Get a Free Estimate” or contacting them directly by phone or email.
If any items are lost or damaged during your move with Moving Solutions, you should notify the company immediately. They will guide you through their claims process. Be sure to review their liability coverage options before the move.
When choosing a moving company in Tennessee, start by checking if the company is properly licensed and insured for operations in that state. Look for verified customer reviews and transparent pricing. It’s also helpful to compare at least 2–3 movers in Tennessee to evaluate their reliability and experience.
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