Warning: This mover has been flagged for suspected involvement
in fraudulent activities, not a legitimate mover.
Moving company in Gallatin, TN
Excellent service and communication were maintained with me to the very end. Nothing was a problem w them, and they made this move an easy one. I will happily recommend them to all!
So easy to arrange online. Got a phone call from the driver almost straight away to finalize arrangements. I arrived promptly the next morning, very polite and friendly. The service was excellent.
I am filing a complaint based on misrepresentation, theft and deceptive representation. On Sunday April 12, 2026 I was talking to John Henry who is a customer representative for Moving Solutions US DOT: 3213737. I was discussing terms of of the moving company and asking very specific questions. I asked him what the refund policy was for if I needed to cancel the entire move. Mr. Henry informed me that the moving company "understands things happen and I can move the dates around as much as I need to". I told him that was great, but I still wanted to know the refund policy. Mr. Henry, a representative of the company, informed me that I can get a full refund as long as I am about 2 weeks from the date of the move. I also asked Mr. Henry on the phone and in text message confirming that Moving Solutions was a broker. Mr. Henry responded in text message by saying "we are the carrier". I followed up with the message "So there isn't any 3rd party or anything like that. It's just you guys." Mr. Henry responded with "correct". The paperwork Mr. Henry sent me gives the US DOT #3213737, which is listed as a broker, not a carrier. The original paperwork I have states "Moving Solutions is registered with the state of Florida as a Moving Broker, Moving Solutions places the shipment with an authorized, licensed, and insured FMCSA household goods motor carrier. However, you understand and agree that Moving Solutions makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested." This is blatant misrepresentation by the company and their representative. After I started feeling uneasy about the situation I contacted the agent on Wednesday, April 15, 2026 at 4:23pm and stated "there is apparently issues with my paperwork and our move is being put on hold. How do we go about getting a refund?" Mr. Henry responded at 4:29pm and said "if your move needs to be placed on hold you will need to call and speak with customer service when the office is open tomorrow at 10am EST. That number is 888-336-0797 and follow the prompts." I responded at 4:29 and said "we are going to just do a refund because we know how the government works. It could be a quick fix or MONTHS. We rather the refund." Mr. Henry responded again at 4:31pm and said "I'm not in the office. The office and department you need to speak with will be open and available in the morning." That right there was misrepresentation. Mr. Henry knows the clause of 3 days to cancel for a full refund. By having me contact the company the next day I was out of my window. He could have even directed me to look at my Moving Estimate for information on how to cancel, and he did not do this. He knowingly and willingly misled me so I would be out of the window and lose over $3,000. I contacted the email that the prompts told me to which was [email protected]. I did not hear a response. I then called while at work, I could not get anyone to answer a phone at the company. I emailed again, with no response. Was able to leave a voicemail for someone to call me back and never heard anything. I finally saw that I was supposed to email [email protected] (with no help from my agent who stopped answering me). Once when I emailed them with all of my complaints they told I was out of the window and will forfeit my deposit. They said there was no misleading that the company "hold both broker and carrier authority. DOT 3489195 is our carrier authority, and we are the party performing the pickup. There is no misrepresentation." That is not the DOT number I was given. I showed them all of the evidence that they are a broker, not a carrier and they are still now claiming they hold another DOT #, but that is not listed anywhere else. I also have been contacting the company since Tuesday (April 21st) asking for a copy of my bill of lading with my signature and the updated estimate that was provided to me Sunday night (I never received a copy of the bill of lading). The company did not respond on Tuesday. I sent another message on Wednesday and was informed by the client information email that "it was sent in a previous email". I responded again stating that I never received it and to please send it again. Their response was "will have the girl in charge of that send tomorrow again." TodayThere was no response to this. I emailed the company AGAIN since no one reached out to me today (Thursday, April 23) that I was still waiting on the documentation I requested. The Client Information informed me "the lady was out sick, the document is in this thread though". I had my husband look at the thread, and all threads with this company and there is no bill of lading. I informed them of this and did not get a response. I'm on 3 days of trying to get a copy of this documentation and they cannot provide it to me. It has never been provided to me.
I was impressed by how efficiently the moving team handled everything. They were punctual, polite, and professional from the moment they arrived. My furniture and personal items were treated carefully, and the crew worked together well throughout the move. The communication was straightforward, and the entire process felt organized rather than chaotic. Everything was delivered safely, and the job was completed without unnecessary problems. It was a positive experience overall, and I appreciated the effort the team put into making the move go smoothly.
I had to move to a studio apartment on very short notice, and they made an excellent move in less than 2.5 hours. The guys were also prepared with tape and wrapping materials. Great job.
Very content with the move. William and his team were amazing. Fair and straightforward pricing. Real gems and great to work with movers. I am so happy that I hired them for my move. 100% recommended!
I recently used this moving service and had a good overall experience. The team handled my belongings responsibly, stayed professional throughout the move, and completed the relocation within the expected timeframe. Everything was delivered in good condition, and the service was smooth and well coordinated.
I had a smooth experience with this moving company. The movers were courteous, well-trained, and attentive throughout the process. They packed items properly and completed the move without delays. Everything arrived safely, making the relocation stress-free and professionally handled.
Kept in touch before arrival, friendly, obliging, and careful with our furniture as it was removed and at the destination. Great service. I would use them again happily for my future moves, and I will recommend them to my colleagues too.
The experience was incredible from start to finish. The quote process was quick and professional. They were very accommodating when we had to change our move date not once but twice. And the 4 men that came on move day were polite and professional. Would recommend it to everyone!
Office working hours
No working hours are available for this company.
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Reviews summary
Recommended based on user reviews
My experience with this moving service was favorable. The movers arrived prepared, coordinated the relocation effectively, and handled furniture and personal items with c ... Read More
231 reviews
Short notice move to a different state with 2 drop offs. The pickup was flawless. They are fast, efficient, and fair, Eric was wonderful. I highly recommend this company. ... Read More
What a great moving company they are. They were very nice and patient movers. They protected our stuff with mats and wraps. The move with them was great. I recommend them ... Read More
I am extremely pleased with Moving Solutions services. First of all, the team was not only on time but a few minutes early. Though our move was a local one, less than 3 m ... Read More
They worked efficiently and were able to complete my entire move in 4 hours which was amazing. I would highly recommend and hire them again for any future move! I would D ... Read More
They were quick and efficient while still being very attentive and careful. If you're worried about it being over-priced or that they are going to count up every box or p ... Read More
On the day of my move, they were responsive and helpful from the first point of communication. They arrived promptly and were careful and efficient! We moved from Indiana ... Read More
The crew was professional and communicative, with fair pricing. They have great rates as compared to their competitors. They got all their tools with them. They are the b ... Read More
I had to move from Kansa to Connecticut and loved that they didn't charge any additional double-time fees. No hidden fees, and they came right on time. They moved extreme ... Read More
David and his team were great, especially since I had to change the start date at the last minute. The quote was right on, and my furniture was the only item in the truck ... Read More
They worked fast and diligently and made everything smooth, simple, and stress-free. Not a single item was damaged, and I had multiple boxes of fragile items that I didn' ... Read More
Moving Solutions is a fully licensed and insured moving company with a strong presence across Tennessee, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Moving Solutions actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
We Move To
Below are estimated price ranges for moves with Moving Solutions. Actual costs may vary based on distance, complexity, and additional services.
Average Cost Details Not Provided by the CompanyAt My Good Movers, we believe peace of mind starts with verified credentials. Moving Solutions holds all required registrations to legally operate both local and interstate moves.
Families and businesses across Tennessee trust Moving Solutions for fast, safe, and stress-free moves.
At My Good Movers, we base our cost estimates on real customer data and verified pricing trends:
Yes, Moving Solutions is a licensed and insured moving company. For interstate moves, they are registered with the U.S. Department of Transportation (USDOT) and comply with all federal regulations. You can verify their licensing on the FMCSA website for added peace of mind.
Moving Solutions offers a range of services, including local and long-distance moving, packing, unpacking and storage solutions. Services may vary slightly by location; therefore, it's best to contact them directly for specific details about their offerings.
Moving Solutions calculates your moving cost based on several factors, including the distance, total weight or volume of items, and any additional services requested (e.g., packing or storage). Some moves are priced hourly (local), while others are flat-rate or weight-based estimates (long-distance).
You can request a free quote from Moving Solutions directly through this profile page by clicking “Get a Free Estimate” or contacting them directly by phone or email.
If any items are lost or damaged during your move with Moving Solutions, you should notify the company immediately. They will guide you through their claims process. Be sure to review their liability coverage options before the move.
When choosing a moving company in Tennessee, start by checking if the company is properly licensed and insured for operations in that state. Look for verified customer reviews and transparent pricing. It’s also helpful to compare at least 2–3 movers in Tennessee to evaluate their reliability and experience.
Free estimate from licensed interstate movers or call our support team anytime.
