Jul 03, 2025
DO NOT TRUST THIS COMPANY — Predatory, Dishonest, and Borderline Criminal
It's baffling how this company has any five-star reviews. Most likely, they’re planted by the management themselves. Let this serve as a serious warning — avoid Top Moving Solutions at all costs. I deeply regret not checking their BBB rating beforehand. My move from Georgia to Texas turned into a financial and emotional nightmare. Here’s what happened: - Bait and switch pricing: They quoted $2,400 for the entire move. We paid $1,150 upfront. But before loading, they demanded an additional $931.26. Once half my items were already on the truck, the deception began — they claimed the truck was already full and demanded even more money, refusing to unload unless I paid. This was blatant extortion. - Held my belongings hostage: With no response from the so-called “manager,” I was cornered into paying a final total of $3,846 just to get my belongings moved. - Storage scam: Although our contract stated delivery by May 31st, they abruptly called on May 28th claiming they’d deliver on May 29th instead — unless I paid an extra $700 for “storage.” They eventually “discounted” this to $450. My total ballooned to $4,295.43. - Vanished with no communication: After pickup, they disappeared. No calls, no replies to emails — I feared they had absconded with my possessions until they resurfaced on June 3rd, nearly a week late. - Damaged and broken items: My 65" Samsung TV ($800) arrived shattered, and my $2,000 sofa had broken legs. I’d requested insurance coverage prior to the move, which they falsely claimed was included. - Fraudulent insurance claim process: Upon reaching out to “customer service,” I was directed to [email protected] — only to find that the company isn't even registered with them. So there’s no real way to file a claim. Insurance was just another lie. - Ballooning costs and threats: My original $2,400 move ultimately cost me $7,095.43. I could’ve bought brand new furniture instead. When I tried disputing the payment with my bank, I received a threatening message demanding I “immediately withdraw fraudulent charges.” Now I’m being hounded by DCI (Debt Collectors International) for another $1,800, despite providing full payment proof. Final Thoughts: This company operates through deception, coercion, and threats. Their practices are unethical, possibly illegal, and emotionally draining. I am actively pursuing legal action and urge others to document everything and stay far away. Don’t make the same mistake I did — STAY AWAY FROM TOP MOVING SOLUTIONS.
Sep 16, 2025
Good Services
Moving Solutions offered excellent service from start to finish. The team arrived on schedule, packed everything with care, and ensured safe delivery of all my belongings. They were polite, efficient, and professional throughout. I’m very pleased with Moving Solutions and would highly recommend their services to anyone.
Jan 26, 2024
Broken agreements
Stay away! They broker out your move to the lowest bidder and as soon as you get passed off they do not handle the move in anyway, you are on your own. They got me by quoting me very low. I had them double check my items. I provided up to date pictures and listed virtually everything that had to be moved. I got a quote for $4,200. When the movers actually showed up my actual move cost was $10,040! I could not get an itemized explanation of where the gap was and was totally screwed. The moving company was Platinum Moving Services and they were even worse than Top Moving Solutions. Terrible communication, unclear payment terms. The whole operation felt incredibly shady. I've moved 6 times including an international move. This was hands down the most frustrating experience. I legitimately thought I was getting scammed because there is no way a legit business could operate this way and stay in business!
Aug 09, 2025
They are far better than the other moves!
He has so much energy and passion, which made my order quick and easy.Moving Solutions is straight to the point with affordable costs and no gimmicks. They are far better than the other moves!
Dec 27, 2025
Very Professional Moving Service
Very professional moving service. The team demonstrated great coordination, careful handling, and strong work ethic. They packed, loaded, and unloaded everything efficiently. No damage or issues occurred during the move. I’m very impressed with their reliability and would highly recommend them for residential or commercial moves.
Jun 01, 2025
I would recommend them anytime.
They were very efficient, and I appreciate the fact that I was not being rescheduled like when I used other movers. Movers were on time, friendly, composing, and careful with my belongings. Top Moving Solutions charged me so affordably. Their service is top quality, and I would recommend them anytime.
Oct 04, 2025
Good Job
The moving company made the process smooth and efficient. Their team arrived on time, packed everything with care, and handled fragile items professionally. Communication was clear, and the overall experience was stress-free, reliable, and satisfactory.
Aug 14, 2026
They really did an excellent job for me.
This is way better than our expectations. We started early in the day and finished by 1pm for a 2BR apartment move, with a lot of stairs. They got all their tools with them. They really did an excellent job for me.
Nov 15, 2025
Fantastic movers
Fantastic movers! They arrived on time, wrapped fragile items safely, and completed the move faster than expected. Their teamwork and communication were impressive. Everything reached the new place in perfect condition. Great job!
Jan 31, 2025
Recommend
Our move with Top Moving Solutions was exactly what you hope for: on time, courteous workers, no damage, and reasonable costs. They were prompt, caring, professional, and very friendly. They made a stressful time much easier. I would certainly recommend this company (and our crew) to everyone!
