Aug 28, 2025
fantastic
The movers were fantastic and made my relocation simple and stress-free. They showed up on time, worked quickly, and handled everything with care. Fragile items were packed securely, and large furniture was moved without a single scratch. The team was polite, professional, and very efficient. I appreciated their clear pricing with no hidden surprises. Overall, I’m extremely satisfied with the service and would recommend them without hesitation.
Apr 24, 2026
They will steal your money
I am filing a complaint based on misrepresentation, theft and deceptive representation. On Sunday April 12, 2026 I was talking to John Henry who is a customer representative for Moving Solutions US DOT: 3213737. I was discussing terms of of the moving company and asking very specific questions. I asked him what the refund policy was for if I needed to cancel the entire move. Mr. Henry informed me that the moving company "understands things happen and I can move the dates around as much as I need to". I told him that was great, but I still wanted to know the refund policy. Mr. Henry, a representative of the company, informed me that I can get a full refund as long as I am about 2 weeks from the date of the move. I also asked Mr. Henry on the phone and in text message confirming that Moving Solutions was a broker. Mr. Henry responded in text message by saying "we are the carrier". I followed up with the message "So there isn't any 3rd party or anything like that. It's just you guys." Mr. Henry responded with "correct". The paperwork Mr. Henry sent me gives the US DOT #3213737, which is listed as a broker, not a carrier. The original paperwork I have states "Moving Solutions is registered with the state of Florida as a Moving Broker, Moving Solutions places the shipment with an authorized, licensed, and insured FMCSA household goods motor carrier. However, you understand and agree that Moving Solutions makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested." This is blatant misrepresentation by the company and their representative. After I started feeling uneasy about the situation I contacted the agent on Wednesday, April 15, 2026 at 4:23pm and stated "there is apparently issues with my paperwork and our move is being put on hold. How do we go about getting a refund?" Mr. Henry responded at 4:29pm and said "if your move needs to be placed on hold you will need to call and speak with customer service when the office is open tomorrow at 10am EST. That number is 888-336-0797 and follow the prompts." I responded at 4:29 and said "we are going to just do a refund because we know how the government works. It could be a quick fix or MONTHS. We rather the refund." Mr. Henry responded again at 4:31pm and said "I'm not in the office. The office and department you need to speak with will be open and available in the morning." That right there was misrepresentation. Mr. Henry knows the clause of 3 days to cancel for a full refund. By having me contact the company the next day I was out of my window. He could have even directed me to look at my Moving Estimate for information on how to cancel, and he did not do this. He knowingly and willingly misled me so I would be out of the window and lose over $3,000. I contacted the email that the prompts told me to which was [email protected]. I did not hear a response. I then called while at work, I could not get anyone to answer a phone at the company. I emailed again, with no response. Was able to leave a voicemail for someone to call me back and never heard anything. I finally saw that I was supposed to email [email protected] (with no help from my agent who stopped answering me). Once when I emailed them with all of my complaints they told I was out of the window and will forfeit my deposit. They said there was no misleading that the company "hold both broker and carrier authority. DOT 3489195 is our carrier authority, and we are the party performing the pickup. There is no misrepresentation." That is not the DOT number I was given. I showed them all of the evidence that they are a broker, not a carrier and they are still now claiming they hold another DOT #, but that is not listed anywhere else. I also have been contacting the company since Tuesday (April 21st) asking for a copy of my bill of lading with my signature and the updated estimate that was provided to me Sunday night (I never received a copy of the bill of lading). The company did not respond on Tuesday. I sent another message on Wednesday and was informed by the client information email that "it was sent in a previous email". I responded again stating that I never received it and to please send it again. Their response was "will have the girl in charge of that send tomorrow again." TodayThere was no response to this. I emailed the company AGAIN since no one reached out to me today (Thursday, April 23) that I was still waiting on the documentation I requested. The Client Information informed me "the lady was out sick, the document is in this thread though". I had my husband look at the thread, and all threads with this company and there is no bill of lading. I informed them of this and did not get a response. I'm on 3 days of trying to get a copy of this documentation and they cannot provide it to me. It has never been provided to me.
Sep 02, 2025
I would highly recommend their services.
I was very impressed with the service from this moving company. The crew arrived promptly, worked quickly, and handled everything with great care. Fragile boxes and heavy furniture were managed perfectly, and nothing was damaged during the move. The movers were professional, respectful, and kept the process stress-free from start to finish. Pricing was straightforward and fair. Overall, it was an excellent experience, and I would highly recommend their services.
Jan 31, 2025
Recommend
Our move with Top Moving Solutions was exactly what you hope for: on time, courteous workers, no damage, and reasonable costs. They were prompt, caring, professional, and very friendly. They made a stressful time much easier. I would certainly recommend this company (and our crew) to everyone!
Jul 19, 2026
would recommend them to friends and family.
Moving is always a stressful adventure, but the entire staff, from quoting to moving day, was pleasant, proficient, and ultimately gave us a stress-free move. We would hire N companies again and again and would recommend them to friends and family.
Jul 30, 2025
Thank you for the great service.
It was the first time I experienced such professional movers. They were on time and super gentle with all my furniture. Please don't look anywhere else to find a moving company. We will be using you again when we move to our new house. Thank you for the great service.
Feb 14, 2026
Smooth.
They worked fast and diligently and made everything smooth, simple, and stress-free. Not a single item was damaged, and I had multiple boxes of fragile items that I didn't expect all of them to make in one piece. I would definitely use them again.
Mar 19, 2026
they were great!
We moved last week, and it was certainly made as stress-free as it could have been. The guys were pleasant and extremely hard-working, and everything was immaculately wrapped and protected. They all worked so hard, and Moving Solutions called during the day to check that everything was going according to plan. I would use Moving Solutions again - they were great!
Oct 03, 2025
I highly recommend Moving Solutions for reliable relocation.
Moving Solutions provided excellent service. The movers were punctual, efficient, and very professional. They packed everything securely, handled fragile items with care, and delivered on time without issues. I highly recommend Moving Solutions for reliable relocation.
Jan 09, 2026
Good Experience!!
I had a smooth experience with this moving company. The movers were courteous, well-trained, and attentive throughout the process. They packed items properly and completed the move without delays. Everything arrived safely, making the relocation stress-free and professionally handled.
