Warning: This mover has been flagged for suspected involvement
in fraudulent activities, not a legitimate mover.
Moving company in Gallatin, TN
They were on time for the move, careful and efficient. They beat the projected time and helped with more than we expected. Not a scratch on anything! I highly recommend using Top Moving Solutions and will use them again without a doubt!
I am filing a complaint based on misrepresentation, theft and deceptive representation. On Sunday April 12, 2026 I was talking to John Henry who is a customer representative for Moving Solutions US DOT: 3213737. I was discussing terms of of the moving company and asking very specific questions. I asked him what the refund policy was for if I needed to cancel the entire move. Mr. Henry informed me that the moving company "understands things happen and I can move the dates around as much as I need to". I told him that was great, but I still wanted to know the refund policy. Mr. Henry, a representative of the company, informed me that I can get a full refund as long as I am about 2 weeks from the date of the move. I also asked Mr. Henry on the phone and in text message confirming that Moving Solutions was a broker. Mr. Henry responded in text message by saying "we are the carrier". I followed up with the message "So there isn't any 3rd party or anything like that. It's just you guys." Mr. Henry responded with "correct". The paperwork Mr. Henry sent me gives the US DOT #3213737, which is listed as a broker, not a carrier. The original paperwork I have states "Moving Solutions is registered with the state of Florida as a Moving Broker, Moving Solutions places the shipment with an authorized, licensed, and insured FMCSA household goods motor carrier. However, you understand and agree that Moving Solutions makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested." This is blatant misrepresentation by the company and their representative. After I started feeling uneasy about the situation I contacted the agent on Wednesday, April 15, 2026 at 4:23pm and stated "there is apparently issues with my paperwork and our move is being put on hold. How do we go about getting a refund?" Mr. Henry responded at 4:29pm and said "if your move needs to be placed on hold you will need to call and speak with customer service when the office is open tomorrow at 10am EST. That number is 888-336-0797 and follow the prompts." I responded at 4:29 and said "we are going to just do a refund because we know how the government works. It could be a quick fix or MONTHS. We rather the refund." Mr. Henry responded again at 4:31pm and said "I'm not in the office. The office and department you need to speak with will be open and available in the morning." That right there was misrepresentation. Mr. Henry knows the clause of 3 days to cancel for a full refund. By having me contact the company the next day I was out of my window. He could have even directed me to look at my Moving Estimate for information on how to cancel, and he did not do this. He knowingly and willingly misled me so I would be out of the window and lose over $3,000. I contacted the email that the prompts told me to which was [email protected]. I did not hear a response. I then called while at work, I could not get anyone to answer a phone at the company. I emailed again, with no response. Was able to leave a voicemail for someone to call me back and never heard anything. I finally saw that I was supposed to email [email protected] (with no help from my agent who stopped answering me). Once when I emailed them with all of my complaints they told I was out of the window and will forfeit my deposit. They said there was no misleading that the company "hold both broker and carrier authority. DOT 3489195 is our carrier authority, and we are the party performing the pickup. There is no misrepresentation." That is not the DOT number I was given. I showed them all of the evidence that they are a broker, not a carrier and they are still now claiming they hold another DOT #, but that is not listed anywhere else. I also have been contacting the company since Tuesday (April 21st) asking for a copy of my bill of lading with my signature and the updated estimate that was provided to me Sunday night (I never received a copy of the bill of lading). The company did not respond on Tuesday. I sent another message on Wednesday and was informed by the client information email that "it was sent in a previous email". I responded again stating that I never received it and to please send it again. Their response was "will have the girl in charge of that send tomorrow again." TodayThere was no response to this. I emailed the company AGAIN since no one reached out to me today (Thursday, April 23) that I was still waiting on the documentation I requested. The Client Information informed me "the lady was out sick, the document is in this thread though". I had my husband look at the thread, and all threads with this company and there is no bill of lading. I informed them of this and did not get a response. I'm on 3 days of trying to get a copy of this documentation and they cannot provide it to me. It has never been provided to me.
The whole process was handled with care and professionalism. The movers stayed calm, worked at a good pace, and delivered everything safely. It made moving day much easier for me.
Great service, reasonably priced, very professional man, very quick, and No stress or hurt aching bodies! Now that I know they are reliable, I would use them again. Wouldn’t hesitate to recommend it. Thanks!
Excellent service from start to finish! Moving men were professional and very efficient—super-efficient, easy-to-use website. Use again & recommend this company to pick up & deliver.
The guys worked quickly, were friendly, and did everything they could to make sure I didn't have to worry about a thing. Thanks so much for your help, guys! Highly recommended!
Whoever is looking for good movers! I must suggest all of you go with Moving Solutions. I have haditems damaged in moving with other companies, but this one was fantastic and took great care of everything, and I had no damages with them.
Very professional movers! They completed my move faster than expected and treated every box carefully. Nothing was damaged. The communication was great, and the whole experience was pleasant and easy.
Moving Solutions is professional, efficient, and easy to use. They go above and beyond to make their customer happy and satisfied with the move. I would highly recommend moving house at short notice!
I recently used this moving service and found the team to be dependable and efficient. They arrived as scheduled, managed the loading and unloading carefully, and ensured my belongings were transported safely. The relocation was completed without complications, and I appreciated the professional approach shown throughout the experience.
Office working hours
No working hours are available for this company.
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Reviews summary
Recommended based on user reviews
ZERO STARS!!!Do not use this company! This is a form of bait & switch where the quoted price is so inflated and if you don't pay, they hold your items "hostage" in the t ... Read More
231 reviews
The crew was on time, polite, and hard working. Good experience. Friendly, efficient, knowledgeable, thorough. Offered wonderful suggestions. Excellent service from your ... Read More
After hiring Moving Solutions with my last move, never again will I move without movers! William were fantastic from start to finish. They were helpful throughout the ent ... Read More
They were on time and super gentle with all my furniture. Please don't look anywhere else to find a moving company. We will be using you again when we move to our new hou ... Read More
Overall handling felt confident and well directed. Staff showed awareness, maintained control, and completed responsibilities smoothly. Interaction stayed straightforward ... Read More
Process stayed efficient from start through completion, without interruptions or concerns. Overall experience demonstrated dependability, professionalism, and consistent ... Read More
Staff stayed punctual, worked with care, and kept everything organized. Communication remained clear, workflow stayed steady, and no complications appeared. Overall exper ... Read More
I had a smooth experience with this moving company. The movers were courteous, well-trained, and attentive throughout the process. They packed items properly and complete ... Read More
Loading and unloading were done carefully, and everything arrived in excellent condition. The move stayed on schedule, and the overall experience was smooth and reliable. ... Read More
This company provided reliable and high-quality moving services. The team followed a clear plan, communicated well, and treated all items responsibly. Packing and unloadi ... Read More
I’m very pleased with this moving company’s service. The staff was experienced, polite, and focused on safety. Packing and delivery were handled efficiently, and all ... Read More
Moving Solutions is a fully licensed and insured moving company with a strong presence across Tennessee, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Moving Solutions actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
We Move To
Below are estimated price ranges for moves with Moving Solutions. Actual costs may vary based on distance, complexity, and additional services.
Average Cost Details Not Provided by the CompanyAt My Good Movers, we believe peace of mind starts with verified credentials. Moving Solutions holds all required registrations to legally operate both local and interstate moves.
Families and businesses across Tennessee trust Moving Solutions for fast, safe, and stress-free moves.
At My Good Movers, we base our cost estimates on real customer data and verified pricing trends:
Yes, Moving Solutions is a licensed and insured moving company. For interstate moves, they are registered with the U.S. Department of Transportation (USDOT) and comply with all federal regulations. You can verify their licensing on the FMCSA website for added peace of mind.
Moving Solutions offers a range of services, including local and long-distance moving, packing, unpacking and storage solutions. Services may vary slightly by location; therefore, it's best to contact them directly for specific details about their offerings.
Moving Solutions calculates your moving cost based on several factors, including the distance, total weight or volume of items, and any additional services requested (e.g., packing or storage). Some moves are priced hourly (local), while others are flat-rate or weight-based estimates (long-distance).
You can request a free quote from Moving Solutions directly through this profile page by clicking “Get a Free Estimate” or contacting them directly by phone or email.
If any items are lost or damaged during your move with Moving Solutions, you should notify the company immediately. They will guide you through their claims process. Be sure to review their liability coverage options before the move.
When choosing a moving company in Tennessee, start by checking if the company is properly licensed and insured for operations in that state. Look for verified customer reviews and transparent pricing. It’s also helpful to compare at least 2–3 movers in Tennessee to evaluate their reliability and experience.
Free estimate from licensed interstate movers or call our support team anytime.
