Jun 25, 2026
A Company I Was Glad to Use Again
Several years have passed since I first worked with this moving company, but I still remembered how smoothly my previous move went. For my recent relocation, I decided to hire them once more, and they did not disappoint. The movers were courteous, well-prepared, and handled every item carefully. From loading to delivery, everything was managed professionally. It’s rare to find a company that maintains such consistent service over the years.
Apr 28, 2025
These guys were completely professional, courteous, and quick.
These guys helped us move about three years ago, and we are going to be moving again soon. We will have zero hesitation in calling Top Moving Solutions again. These guys were completely professional, courteous, and quick.
Apr 24, 2026
They will steal your money
I am filing a complaint based on misrepresentation, theft and deceptive representation. On Sunday April 12, 2026 I was talking to John Henry who is a customer representative for Moving Solutions US DOT: 3213737. I was discussing terms of of the moving company and asking very specific questions. I asked him what the refund policy was for if I needed to cancel the entire move. Mr. Henry informed me that the moving company "understands things happen and I can move the dates around as much as I need to". I told him that was great, but I still wanted to know the refund policy. Mr. Henry, a representative of the company, informed me that I can get a full refund as long as I am about 2 weeks from the date of the move. I also asked Mr. Henry on the phone and in text message confirming that Moving Solutions was a broker. Mr. Henry responded in text message by saying "we are the carrier". I followed up with the message "So there isn't any 3rd party or anything like that. It's just you guys." Mr. Henry responded with "correct". The paperwork Mr. Henry sent me gives the US DOT #3213737, which is listed as a broker, not a carrier. The original paperwork I have states "Moving Solutions is registered with the state of Florida as a Moving Broker, Moving Solutions places the shipment with an authorized, licensed, and insured FMCSA household goods motor carrier. However, you understand and agree that Moving Solutions makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested." This is blatant misrepresentation by the company and their representative. After I started feeling uneasy about the situation I contacted the agent on Wednesday, April 15, 2026 at 4:23pm and stated "there is apparently issues with my paperwork and our move is being put on hold. How do we go about getting a refund?" Mr. Henry responded at 4:29pm and said "if your move needs to be placed on hold you will need to call and speak with customer service when the office is open tomorrow at 10am EST. That number is 888-336-0797 and follow the prompts." I responded at 4:29 and said "we are going to just do a refund because we know how the government works. It could be a quick fix or MONTHS. We rather the refund." Mr. Henry responded again at 4:31pm and said "I'm not in the office. The office and department you need to speak with will be open and available in the morning." That right there was misrepresentation. Mr. Henry knows the clause of 3 days to cancel for a full refund. By having me contact the company the next day I was out of my window. He could have even directed me to look at my Moving Estimate for information on how to cancel, and he did not do this. He knowingly and willingly misled me so I would be out of the window and lose over $3,000. I contacted the email that the prompts told me to which was [email protected]. I did not hear a response. I then called while at work, I could not get anyone to answer a phone at the company. I emailed again, with no response. Was able to leave a voicemail for someone to call me back and never heard anything. I finally saw that I was supposed to email [email protected] (with no help from my agent who stopped answering me). Once when I emailed them with all of my complaints they told I was out of the window and will forfeit my deposit. They said there was no misleading that the company "hold both broker and carrier authority. DOT 3489195 is our carrier authority, and we are the party performing the pickup. There is no misrepresentation." That is not the DOT number I was given. I showed them all of the evidence that they are a broker, not a carrier and they are still now claiming they hold another DOT #, but that is not listed anywhere else. I also have been contacting the company since Tuesday (April 21st) asking for a copy of my bill of lading with my signature and the updated estimate that was provided to me Sunday night (I never received a copy of the bill of lading). The company did not respond on Tuesday. I sent another message on Wednesday and was informed by the client information email that "it was sent in a previous email". I responded again stating that I never received it and to please send it again. Their response was "will have the girl in charge of that send tomorrow again." TodayThere was no response to this. I emailed the company AGAIN since no one reached out to me today (Thursday, April 23) that I was still waiting on the documentation I requested. The Client Information informed me "the lady was out sick, the document is in this thread though". I had my husband look at the thread, and all threads with this company and there is no bill of lading. I informed them of this and did not get a response. I'm on 3 days of trying to get a copy of this documentation and they cannot provide it to me. It has never been provided to me.
Jan 30, 2025
Thanks!
Great service, reasonably priced, very professional man, very quick, and No stress or hurt aching bodies! Now that I know they are reliable, I would use them again. Wouldn’t hesitate to recommend it. Thanks!
Jan 06, 2026
Nice Services
I’m very pleased with this moving company’s service. The staff was experienced, polite, and focused on safety. Packing and delivery were handled efficiently, and all belongings arrived intact. The entire process was well-managed and professionally executed.
Jul 15, 2025
William went the extra mile to help.
The driver was punctual and friendly. Arrived exactly when he said he would for both pick up and drop off. He was very helpful with loading the van and polite and talkative throughout. I would recommend this company. William went the extra mile to help.
Sep 16, 2026
Great Job!!!!!!
I was happy with how the move was managed. The team was courteous, careful, and focused on doing the job properly. They made the process simple and kept everything on track.
Aug 11, 2026
I had no damages with them.
Whoever is looking for good movers! I must suggest all of you go with Moving Solutions. I have haditems damaged in moving with other companies, but this one was fantastic and took great care of everything, and I had no damages with them.
May 18, 2026
Great service from a dependable moving company.
Great service from a dependable moving company. The crew remained organized, respectful, and hardworking while handling every aspect of my relocation. They worked efficiently without being careless and ensured all belongings were transported safely. I appreciated their professionalism during the move and would definitely consider using their services again in the future.
Dec 24, 2025
Excellent Experience
I had an excellent experience with this moving company. Their staff was courteous, organized, and extremely careful with my belongings. They worked efficiently and completed the move without delays. All items were delivered safely with no damage. A very professional company that truly values customer satisfaction.
