Aug 20, 2025
Great Job!
Moving Solutions made my move much smoother than expected. The movers arrived on time and worked quickly while still being careful with my items. They wrapped furniture properly, handled fragile boxes with care, and stayed professional throughout. Communication before and during the move was prompt and clear, which I really appreciated. Everything arrived safely, and they even helped place furniture in the new home. There were no hidden fees, and the final cost matched the estimate. Overall, it was a stress-free experience, and I wouldn’t hesitate to hire Moving Solutions again or recommend them to others.
Apr 24, 2026
They will steal your money
I am filing a complaint based on misrepresentation, theft and deceptive representation. On Sunday April 12, 2026 I was talking to John Henry who is a customer representative for Moving Solutions US DOT: 3213737. I was discussing terms of of the moving company and asking very specific questions. I asked him what the refund policy was for if I needed to cancel the entire move. Mr. Henry informed me that the moving company "understands things happen and I can move the dates around as much as I need to". I told him that was great, but I still wanted to know the refund policy. Mr. Henry, a representative of the company, informed me that I can get a full refund as long as I am about 2 weeks from the date of the move. I also asked Mr. Henry on the phone and in text message confirming that Moving Solutions was a broker. Mr. Henry responded in text message by saying "we are the carrier". I followed up with the message "So there isn't any 3rd party or anything like that. It's just you guys." Mr. Henry responded with "correct". The paperwork Mr. Henry sent me gives the US DOT #3213737, which is listed as a broker, not a carrier. The original paperwork I have states "Moving Solutions is registered with the state of Florida as a Moving Broker, Moving Solutions places the shipment with an authorized, licensed, and insured FMCSA household goods motor carrier. However, you understand and agree that Moving Solutions makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested." This is blatant misrepresentation by the company and their representative. After I started feeling uneasy about the situation I contacted the agent on Wednesday, April 15, 2026 at 4:23pm and stated "there is apparently issues with my paperwork and our move is being put on hold. How do we go about getting a refund?" Mr. Henry responded at 4:29pm and said "if your move needs to be placed on hold you will need to call and speak with customer service when the office is open tomorrow at 10am EST. That number is 888-336-0797 and follow the prompts." I responded at 4:29 and said "we are going to just do a refund because we know how the government works. It could be a quick fix or MONTHS. We rather the refund." Mr. Henry responded again at 4:31pm and said "I'm not in the office. The office and department you need to speak with will be open and available in the morning." That right there was misrepresentation. Mr. Henry knows the clause of 3 days to cancel for a full refund. By having me contact the company the next day I was out of my window. He could have even directed me to look at my Moving Estimate for information on how to cancel, and he did not do this. He knowingly and willingly misled me so I would be out of the window and lose over $3,000. I contacted the email that the prompts told me to which was [email protected]. I did not hear a response. I then called while at work, I could not get anyone to answer a phone at the company. I emailed again, with no response. Was able to leave a voicemail for someone to call me back and never heard anything. I finally saw that I was supposed to email [email protected] (with no help from my agent who stopped answering me). Once when I emailed them with all of my complaints they told I was out of the window and will forfeit my deposit. They said there was no misleading that the company "hold both broker and carrier authority. DOT 3489195 is our carrier authority, and we are the party performing the pickup. There is no misrepresentation." That is not the DOT number I was given. I showed them all of the evidence that they are a broker, not a carrier and they are still now claiming they hold another DOT #, but that is not listed anywhere else. I also have been contacting the company since Tuesday (April 21st) asking for a copy of my bill of lading with my signature and the updated estimate that was provided to me Sunday night (I never received a copy of the bill of lading). The company did not respond on Tuesday. I sent another message on Wednesday and was informed by the client information email that "it was sent in a previous email". I responded again stating that I never received it and to please send it again. Their response was "will have the girl in charge of that send tomorrow again." TodayThere was no response to this. I emailed the company AGAIN since no one reached out to me today (Thursday, April 23) that I was still waiting on the documentation I requested. The Client Information informed me "the lady was out sick, the document is in this thread though". I had my husband look at the thread, and all threads with this company and there is no bill of lading. I informed them of this and did not get a response. I'm on 3 days of trying to get a copy of this documentation and they cannot provide it to me. It has never been provided to me.
May 27, 2025
I am so glad I did
I was being kind of cheap and was very hesitant to hire movers. I am so glad I did. Absolutely worth every penny, and they worked as quickly as they could.
Sep 16, 2026
Great Job!!!!!!
I was happy with how the move was managed. The team was courteous, careful, and focused on doing the job properly. They made the process simple and kept everything on track.
Mar 11, 2026
Great company
Great company, very professional! They did several follow-ups between the time I originally booked and the time the service was complete and even did a follow-up to see how things went after! I strongly recommend using this company.
Jun 13, 2025
Recommended.
The team was not only on time but a few minutes early. Though our move was a local one, less than 3 miles away, they still made sure to wrap every single furniture item to protect it. Recommended.
Apr 29, 2025
Excellent honest service.
William and his team did a great job, very fast and efficient, and no hidden fees or surprises. Excellent honest service. I couldn’t recommend these guys enough.
Aug 21, 2026
Great job.
I had to move to a studio apartment on very short notice, and they made an excellent move in less than 2.5 hours. The guys were also prepared with tape and wrapping materials. Great job.
Jul 10, 2026
Professional
I recently used this moving service and found the team to be dependable and efficient. They arrived as scheduled, managed the loading and unloading carefully, and ensured my belongings were transported safely. The relocation was completed without complications, and I appreciated the professional approach shown throughout the experience.
Jan 01, 2026
Smooth Experience
I had a very smooth experience with this moving company. The crew arrived on time, came fully prepared, and worked efficiently throughout the move. They packed my belongings carefully, wrapped furniture securely, and handled fragile items with extra care. The team stayed professional, polite, and well organized from start to finish. Communication was clear, and everything stayed on schedule. All my items arrived safely, making the entire moving process stress-free and reliable.
