Warning: This mover has been flagged for suspected involvement
in fraudulent activities, not a legitimate mover.
Moving company in Gallatin, TN
The guys from Top Moving Solutions showed up a few minutes early and jumped into action without thinking. The guys were also prepared with tape and wrapping materials. I am happy to work with these guys, and I will hire them again in the future!
I am filing a complaint based on misrepresentation, theft and deceptive representation. On Sunday April 12, 2026 I was talking to John Henry who is a customer representative for Moving Solutions US DOT: 3213737. I was discussing terms of of the moving company and asking very specific questions. I asked him what the refund policy was for if I needed to cancel the entire move. Mr. Henry informed me that the moving company "understands things happen and I can move the dates around as much as I need to". I told him that was great, but I still wanted to know the refund policy. Mr. Henry, a representative of the company, informed me that I can get a full refund as long as I am about 2 weeks from the date of the move. I also asked Mr. Henry on the phone and in text message confirming that Moving Solutions was a broker. Mr. Henry responded in text message by saying "we are the carrier". I followed up with the message "So there isn't any 3rd party or anything like that. It's just you guys." Mr. Henry responded with "correct". The paperwork Mr. Henry sent me gives the US DOT #3213737, which is listed as a broker, not a carrier. The original paperwork I have states "Moving Solutions is registered with the state of Florida as a Moving Broker, Moving Solutions places the shipment with an authorized, licensed, and insured FMCSA household goods motor carrier. However, you understand and agree that Moving Solutions makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested." This is blatant misrepresentation by the company and their representative. After I started feeling uneasy about the situation I contacted the agent on Wednesday, April 15, 2026 at 4:23pm and stated "there is apparently issues with my paperwork and our move is being put on hold. How do we go about getting a refund?" Mr. Henry responded at 4:29pm and said "if your move needs to be placed on hold you will need to call and speak with customer service when the office is open tomorrow at 10am EST. That number is 888-336-0797 and follow the prompts." I responded at 4:29 and said "we are going to just do a refund because we know how the government works. It could be a quick fix or MONTHS. We rather the refund." Mr. Henry responded again at 4:31pm and said "I'm not in the office. The office and department you need to speak with will be open and available in the morning." That right there was misrepresentation. Mr. Henry knows the clause of 3 days to cancel for a full refund. By having me contact the company the next day I was out of my window. He could have even directed me to look at my Moving Estimate for information on how to cancel, and he did not do this. He knowingly and willingly misled me so I would be out of the window and lose over $3,000. I contacted the email that the prompts told me to which was [email protected]. I did not hear a response. I then called while at work, I could not get anyone to answer a phone at the company. I emailed again, with no response. Was able to leave a voicemail for someone to call me back and never heard anything. I finally saw that I was supposed to email [email protected] (with no help from my agent who stopped answering me). Once when I emailed them with all of my complaints they told I was out of the window and will forfeit my deposit. They said there was no misleading that the company "hold both broker and carrier authority. DOT 3489195 is our carrier authority, and we are the party performing the pickup. There is no misrepresentation." That is not the DOT number I was given. I showed them all of the evidence that they are a broker, not a carrier and they are still now claiming they hold another DOT #, but that is not listed anywhere else. I also have been contacting the company since Tuesday (April 21st) asking for a copy of my bill of lading with my signature and the updated estimate that was provided to me Sunday night (I never received a copy of the bill of lading). The company did not respond on Tuesday. I sent another message on Wednesday and was informed by the client information email that "it was sent in a previous email". I responded again stating that I never received it and to please send it again. Their response was "will have the girl in charge of that send tomorrow again." TodayThere was no response to this. I emailed the company AGAIN since no one reached out to me today (Thursday, April 23) that I was still waiting on the documentation I requested. The Client Information informed me "the lady was out sick, the document is in this thread though". I had my husband look at the thread, and all threads with this company and there is no bill of lading. I informed them of this and did not get a response. I'm on 3 days of trying to get a copy of this documentation and they cannot provide it to me. It has never been provided to me.
Movers were prompt, courteous, punctual, and quick. They were incredibly careful with my furniture and were very helpful throughout the entire process. Wonderful guys.
The price, the professionalism of the workers, and the efficiency of how fast they move were all top-notch. Thank you so much! Will hire them for my next move, which is in January. Highly recommend them to my friends and family!
My experience with this moving service was positive overall. The movers worked diligently, handled furniture and boxed items responsibly, and ensured everything was transported without issue. The relocation proceeded smoothly, and all belongings arrived in good condition. I appreciated the professionalism demonstrated throughout the process.
This company made my move simple and worry-free. The movers were professional, polite, and very organized. They handled every item with care, from fragile boxes to large furniture, and everything arrived safely at my new home. The team worked efficiently without wasting time, and their positive attitude made the process much easier. Pricing was reasonable and transparent. I’m very satisfied with their service and highly recommend them to others.
What a brilliant experience. Booking with Moving Solutions was easy to do, and they kept us informed with useful SMS/e-mail updates. The guys who completed the pick-up and drop-off were punctual and efficient, getting the job done safely and carefully. I do not know why I was stressed beforehand. I recommend it. Thank you once more.
So easy to arrange online. Got a phone call from the driver almost straight away to finalize arrangements. Arrived promptly the next morning, very polite and friendly. The service was excellent.
Great moving company! The team was friendly, efficient, and handled my belongings with care. Everything arrived on time and in perfect condition. The move was smooth and stress-free. I’m very satisfied and highly recommend their services.
Great moving experience with a careful and dependable team. The movers showed up prepared, worked steadily throughout the day, and made sure all belongings were protected during loading and unloading. Delivery happened on time, and nothing was damaged during transportation. I would definitely consider using this company again for future moving needs later.
Office working hours
No working hours are available for this company.
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Reviews summary
Recommended based on user reviews
This company provided excellent moving service. The team worked efficiently, took care of fragile items, and made the entire move simple for me. Everything reached safely ... Read More
231 reviews
I had a reliable experience with this moving company. The movers were polite, experienced, and focused on safety. They packed items securely and delivered everything on s ... Read More
I had a very smooth experience with this moving company. The crew arrived on time, came fully prepared, and worked efficiently throughout the move. They packed my belongi ... Read More
I had a great experience with this moving company. Their team was organized, respectful, and clearly experienced. They managed packing, loading, and transportation smooth ... Read More
Professional, efficient, and dependable moving service. The team handled my relocation with care and precision, ensuring all belongings were protected. Their clear commun ... Read More
A truly professional moving experience. The staff was courteous, well-prepared, and focused on protecting my belongings. They handled heavy and delicate items skillfully ... Read More
Very professional moving service. The team demonstrated great coordination, careful handling, and strong work ethic. They packed, loaded, and unloaded everything efficien ... Read More
I had an excellent experience with this moving company. Their staff was courteous, organized, and extremely careful with my belongings. They worked efficiently and comple ... Read More
Exceptional service by this moving company. The staff demonstrated professionalism, strong work ethic, and excellent coordination. They managed my move efficiently and tr ... Read More
This company provided excellent moving services from start to finish. The crew worked efficiently, paid attention to detail, and handled furniture responsibly. They made ... Read More
This moving company provided a very professional and well-organized service. The crew arrived on time, worked efficiently, and handled all my belongings with care. Furnit ... Read More
Moving Solutions is a fully licensed and insured moving company with a strong presence across Tennessee, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Moving Solutions actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
We Move To
Below are estimated price ranges for moves with Moving Solutions. Actual costs may vary based on distance, complexity, and additional services.
Average Cost Details Not Provided by the CompanyAt My Good Movers, we believe peace of mind starts with verified credentials. Moving Solutions holds all required registrations to legally operate both local and interstate moves.
Families and businesses across Tennessee trust Moving Solutions for fast, safe, and stress-free moves.
At My Good Movers, we base our cost estimates on real customer data and verified pricing trends:
Yes, Moving Solutions is a licensed and insured moving company. For interstate moves, they are registered with the U.S. Department of Transportation (USDOT) and comply with all federal regulations. You can verify their licensing on the FMCSA website for added peace of mind.
Moving Solutions offers a range of services, including local and long-distance moving, packing, unpacking and storage solutions. Services may vary slightly by location; therefore, it's best to contact them directly for specific details about their offerings.
Moving Solutions calculates your moving cost based on several factors, including the distance, total weight or volume of items, and any additional services requested (e.g., packing or storage). Some moves are priced hourly (local), while others are flat-rate or weight-based estimates (long-distance).
You can request a free quote from Moving Solutions directly through this profile page by clicking “Get a Free Estimate” or contacting them directly by phone or email.
If any items are lost or damaged during your move with Moving Solutions, you should notify the company immediately. They will guide you through their claims process. Be sure to review their liability coverage options before the move.
When choosing a moving company in Tennessee, start by checking if the company is properly licensed and insured for operations in that state. Look for verified customer reviews and transparent pricing. It’s also helpful to compare at least 2–3 movers in Tennessee to evaluate their reliability and experience.
Free estimate from licensed interstate movers or call our support team anytime.
