Warning: This mover has been flagged for suspected involvement
in fraudulent activities, not a legitimate mover.
Moving company in Gallatin, TN
I had to move from Kansa to Connecticut and loved that they didn't charge any additional double-time fees. No hidden fees, and they came right on time. They moved extremely fast and wrapped up big furniture for me, and my place had four flights of stairs! I was shocked they finished everything in 4 hours only. I highly recommend them!
I am filing a complaint based on misrepresentation, theft and deceptive representation. On Sunday April 12, 2026 I was talking to John Henry who is a customer representative for Moving Solutions US DOT: 3213737. I was discussing terms of of the moving company and asking very specific questions. I asked him what the refund policy was for if I needed to cancel the entire move. Mr. Henry informed me that the moving company "understands things happen and I can move the dates around as much as I need to". I told him that was great, but I still wanted to know the refund policy. Mr. Henry, a representative of the company, informed me that I can get a full refund as long as I am about 2 weeks from the date of the move. I also asked Mr. Henry on the phone and in text message confirming that Moving Solutions was a broker. Mr. Henry responded in text message by saying "we are the carrier". I followed up with the message "So there isn't any 3rd party or anything like that. It's just you guys." Mr. Henry responded with "correct". The paperwork Mr. Henry sent me gives the US DOT #3213737, which is listed as a broker, not a carrier. The original paperwork I have states "Moving Solutions is registered with the state of Florida as a Moving Broker, Moving Solutions places the shipment with an authorized, licensed, and insured FMCSA household goods motor carrier. However, you understand and agree that Moving Solutions makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested." This is blatant misrepresentation by the company and their representative. After I started feeling uneasy about the situation I contacted the agent on Wednesday, April 15, 2026 at 4:23pm and stated "there is apparently issues with my paperwork and our move is being put on hold. How do we go about getting a refund?" Mr. Henry responded at 4:29pm and said "if your move needs to be placed on hold you will need to call and speak with customer service when the office is open tomorrow at 10am EST. That number is 888-336-0797 and follow the prompts." I responded at 4:29 and said "we are going to just do a refund because we know how the government works. It could be a quick fix or MONTHS. We rather the refund." Mr. Henry responded again at 4:31pm and said "I'm not in the office. The office and department you need to speak with will be open and available in the morning." That right there was misrepresentation. Mr. Henry knows the clause of 3 days to cancel for a full refund. By having me contact the company the next day I was out of my window. He could have even directed me to look at my Moving Estimate for information on how to cancel, and he did not do this. He knowingly and willingly misled me so I would be out of the window and lose over $3,000. I contacted the email that the prompts told me to which was [email protected]. I did not hear a response. I then called while at work, I could not get anyone to answer a phone at the company. I emailed again, with no response. Was able to leave a voicemail for someone to call me back and never heard anything. I finally saw that I was supposed to email [email protected] (with no help from my agent who stopped answering me). Once when I emailed them with all of my complaints they told I was out of the window and will forfeit my deposit. They said there was no misleading that the company "hold both broker and carrier authority. DOT 3489195 is our carrier authority, and we are the party performing the pickup. There is no misrepresentation." That is not the DOT number I was given. I showed them all of the evidence that they are a broker, not a carrier and they are still now claiming they hold another DOT #, but that is not listed anywhere else. I also have been contacting the company since Tuesday (April 21st) asking for a copy of my bill of lading with my signature and the updated estimate that was provided to me Sunday night (I never received a copy of the bill of lading). The company did not respond on Tuesday. I sent another message on Wednesday and was informed by the client information email that "it was sent in a previous email". I responded again stating that I never received it and to please send it again. Their response was "will have the girl in charge of that send tomorrow again." TodayThere was no response to this. I emailed the company AGAIN since no one reached out to me today (Thursday, April 23) that I was still waiting on the documentation I requested. The Client Information informed me "the lady was out sick, the document is in this thread though". I had my husband look at the thread, and all threads with this company and there is no bill of lading. I informed them of this and did not get a response. I'm on 3 days of trying to get a copy of this documentation and they cannot provide it to me. It has never been provided to me.
A truly professional moving experience. The staff was courteous, well-prepared, and focused on protecting my belongings. They handled heavy and delicate items skillfully and completed the move without delays. Pricing was fair, and service quality exceeded expectations. I’m very pleased and would gladly hire them again.
The guys from Top Moving Solutions showed up a few minutes early and jumped into action without thinking. The guys were also prepared with tape and wrapping materials. I am happy to work with these guys, and I will hire them again in the future!
I used Moving Solutions and had a great experience. The team was professional, organized, and made sure everything was packed and moved safely. Really happy with their smooth and reliable service!
The relocation assistance provided by this moving company was reliable and efficient. The crew arrived on time, managed the move professionally, and handled possessions with appropriate care. Communication remained consistent from start to finish, and the move was completed as planned. Overall, the experience was satisfactory and met my expectations.
Thank you for a great move. It was a short time frame, and I had heavy furniture. Your guys were AWESOME, very professional, and did a great job with various odd pieces of furniture. Couldn't have asked for a better experience. Surely recommended!
I was impressed by how efficiently the moving team handled everything. They were punctual, polite, and professional from the moment they arrived. My furniture and personal items were treated carefully, and the crew worked together well throughout the move. The communication was straightforward, and the entire process felt organized rather than chaotic. Everything was delivered safely, and the job was completed without unnecessary problems. It was a positive experience overall, and I appreciated the effort the team put into making the move go smoothly.
Moving Solutions made my move completely hassle-free. The team arrived right on time, packed everything securely, and worked efficiently throughout the process. Fragile items were handled with great care, and all belongings reached safely without damage. Their professionalism impressed me. I highly recommend Moving Solutions to everyone.
It worked out fine with Top Moving Solutions. We moved out of state, and it was good with their rep that assisted us. The move was a large van line, and the moving crew was nice. I will use them again in a heartbeat!
Office working hours
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Reviews summary
Recommended based on user reviews
These guys were extremely professional and came right on time. Affordable price and very efficient and fast customer service. This is my fourth time using their services, ... Read More
231 reviews
First-class service from start to finish. They were on time, helpful, not expensive. They came highly recommended to me by my sister, and I will recommend them highly too ... Read More
Great company, very professional! They did several follow-ups between the time I originally booked and the time the service was complete and even did a follow-up to see h ... Read More
The guys from Moving Solutions showed up a few minutes early and jumped into action without thinking. The guys were also prepared with tape and wrapping materials. Great ... Read More
Moving Solutions crew led by John moved me from my home of 40 years to an apartment on the 3rd floor. Everything went very smoothly. The crew was polite, courteous, and d ... Read More
Brilliant service well worth the money. Even after moving bulky, heavy sofas, the guys still had a smile and cheered for their customers. Excellent from booking to delive ... Read More
John at Moving Solutions was lovely and excellent at communicating with me about my move. My items arrived safely and as soon as she could organize delivery. I would neve ... Read More
He has so much energy and passion, which made my order quick and easy.Moving Solutions is straight to the point with affordable costs and no gimmicks. They are far better ... Read More
Excellent service from start to finish! Moving men were professional and very efficient—super-efficient, easy-to-use website. Use again & recommend this company to pick ... Read More
I was very happy with the quality and speed of the communication from Jack at Moving Solutions and with their delivery to my home. The two gentlemen that delivered my shi ... Read More
So easy to arrange online. Got a phone call from the driver almost straight away to finalize arrangements. I arrived promptly the next morning, very polite and friendly. ... Read More
Moving Solutions is a fully licensed and insured moving company with a strong presence across Tennessee, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Moving Solutions actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
We Move To
Below are estimated price ranges for moves with Moving Solutions. Actual costs may vary based on distance, complexity, and additional services.
Average Cost Details Not Provided by the CompanyAt My Good Movers, we believe peace of mind starts with verified credentials. Moving Solutions holds all required registrations to legally operate both local and interstate moves.
Families and businesses across Tennessee trust Moving Solutions for fast, safe, and stress-free moves.
At My Good Movers, we base our cost estimates on real customer data and verified pricing trends:
Yes, Moving Solutions is a licensed and insured moving company. For interstate moves, they are registered with the U.S. Department of Transportation (USDOT) and comply with all federal regulations. You can verify their licensing on the FMCSA website for added peace of mind.
Moving Solutions offers a range of services, including local and long-distance moving, packing, unpacking and storage solutions. Services may vary slightly by location; therefore, it's best to contact them directly for specific details about their offerings.
Moving Solutions calculates your moving cost based on several factors, including the distance, total weight or volume of items, and any additional services requested (e.g., packing or storage). Some moves are priced hourly (local), while others are flat-rate or weight-based estimates (long-distance).
You can request a free quote from Moving Solutions directly through this profile page by clicking “Get a Free Estimate” or contacting them directly by phone or email.
If any items are lost or damaged during your move with Moving Solutions, you should notify the company immediately. They will guide you through their claims process. Be sure to review their liability coverage options before the move.
When choosing a moving company in Tennessee, start by checking if the company is properly licensed and insured for operations in that state. Look for verified customer reviews and transparent pricing. It’s also helpful to compare at least 2–3 movers in Tennessee to evaluate their reliability and experience.
Free estimate from licensed interstate movers or call our support team anytime.
