Warning: This mover has been flagged for suspected involvement
in fraudulent activities, not a legitimate mover.
Moving company in Gallatin, TN
Great service, reasonably priced, very professional man, very quick, and No stress or hurt aching bodies! Now that I know they are reliable, I would use them again. Wouldn’t hesitate to recommend it. Thanks!
It's baffling how this company has any five-star reviews. Most likely, they’re planted by the management themselves. Let this serve as a serious warning — avoid Top Moving Solutions at all costs. I deeply regret not checking their BBB rating beforehand. My move from Georgia to Texas turned into a financial and emotional nightmare. Here’s what happened: - Bait and switch pricing: They quoted $2,400 for the entire move. We paid $1,150 upfront. But before loading, they demanded an additional $931.26. Once half my items were already on the truck, the deception began — they claimed the truck was already full and demanded even more money, refusing to unload unless I paid. This was blatant extortion. - Held my belongings hostage: With no response from the so-called “manager,” I was cornered into paying a final total of $3,846 just to get my belongings moved. - Storage scam: Although our contract stated delivery by May 31st, they abruptly called on May 28th claiming they’d deliver on May 29th instead — unless I paid an extra $700 for “storage.” They eventually “discounted” this to $450. My total ballooned to $4,295.43. - Vanished with no communication: After pickup, they disappeared. No calls, no replies to emails — I feared they had absconded with my possessions until they resurfaced on June 3rd, nearly a week late. - Damaged and broken items: My 65" Samsung TV ($800) arrived shattered, and my $2,000 sofa had broken legs. I’d requested insurance coverage prior to the move, which they falsely claimed was included. - Fraudulent insurance claim process: Upon reaching out to “customer service,” I was directed to [email protected] — only to find that the company isn't even registered with them. So there’s no real way to file a claim. Insurance was just another lie. - Ballooning costs and threats: My original $2,400 move ultimately cost me $7,095.43. I could’ve bought brand new furniture instead. When I tried disputing the payment with my bank, I received a threatening message demanding I “immediately withdraw fraudulent charges.” Now I’m being hounded by DCI (Debt Collectors International) for another $1,800, despite providing full payment proof. Final Thoughts: This company operates through deception, coercion, and threats. Their practices are unethical, possibly illegal, and emotionally draining. I am actively pursuing legal action and urge others to document everything and stay far away. Don’t make the same mistake I did — STAY AWAY FROM TOP MOVING SOLUTIONS.
I had a very smooth experience with this moving company. The crew arrived on time, came fully prepared, and worked efficiently throughout the move. They packed my belongings carefully, wrapped furniture securely, and handled fragile items with extra care. The team stayed professional, polite, and well organized from start to finish. Communication was clear, and everything stayed on schedule. All my items arrived safely, making the entire moving process stress-free and reliable.
ZERO STARS!!!Do not use this company! This is a form of bait & switch where the quoted price is so inflated and if you don't pay, they hold your items "hostage" in the truck. Move quoted 7/28/25 for $2,993.00 and ended up paying $7,018.64. Truck was loaded late Sat. 9/13/25 and informed that $4475.64 due when delivered. Cash or money order. Banks & post offices closed so 3 trips to Walmart for Western Union money orders (same as what post office uses). Sun. 9/13/25 delivery made and truck being unloaded, the movers refused the money orders. Spent 1-1/2 hours trying to get cash so they would finish moving items. They destroyed a 6-month old 85" tv, broke drawers in two pieces of bedroom suite, rolled dryer across the yard and banged it up, pulled the top off of entertainment center and damaged coffee table. Movers left with our copy of receipt. Immediately called company regarding tv and receipt. No answer from movers, company, sales person or moving rep. Tried over 4 weeks with calls, texts and emails. Finally received call back, got an email copy of receipt and they told us to file a claim with their "insurance" which is not insurance, it is a settlement company. After 3 hours of providing photos and descriptions claim submitted. 4 weeks later, notified that we would receive $131. as we did not purchase add'l insurance. Payment was to have been made with one month. This was Nov. 12, 2025 and it is now Feb. 26, 2026 and no payment. We've made several calls and they are never available or returned. DO NOT USE AND WHOEVER ELSE YOU USE, MAKE SURE YOU BUY FULL INSURANCE!
These guys helped us move about three years ago, and we are going to be moving again soon. We will have zero hesitation in calling Moving Solutions again. These guys were completely professional, courteous, and quick. They were in and out very quickly, and there was no damage to anything. Great Job!!
I am filing a complaint based on misrepresentation, theft and deceptive representation. On Sunday April 12, 2026 I was talking to John Henry who is a customer representative for Moving Solutions US DOT: 3213737. I was discussing terms of of the moving company and asking very specific questions. I asked him what the refund policy was for if I needed to cancel the entire move. Mr. Henry informed me that the moving company "understands things happen and I can move the dates around as much as I need to". I told him that was great, but I still wanted to know the refund policy. Mr. Henry, a representative of the company, informed me that I can get a full refund as long as I am about 2 weeks from the date of the move. I also asked Mr. Henry on the phone and in text message confirming that Moving Solutions was a broker. Mr. Henry responded in text message by saying "we are the carrier". I followed up with the message "So there isn't any 3rd party or anything like that. It's just you guys." Mr. Henry responded with "correct". The paperwork Mr. Henry sent me gives the US DOT #3213737, which is listed as a broker, not a carrier. The original paperwork I have states "Moving Solutions is registered with the state of Florida as a Moving Broker, Moving Solutions places the shipment with an authorized, licensed, and insured FMCSA household goods motor carrier. However, you understand and agree that Moving Solutions makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested." This is blatant misrepresentation by the company and their representative. After I started feeling uneasy about the situation I contacted the agent on Wednesday, April 15, 2026 at 4:23pm and stated "there is apparently issues with my paperwork and our move is being put on hold. How do we go about getting a refund?" Mr. Henry responded at 4:29pm and said "if your move needs to be placed on hold you will need to call and speak with customer service when the office is open tomorrow at 10am EST. That number is 888-336-0797 and follow the prompts." I responded at 4:29 and said "we are going to just do a refund because we know how the government works. It could be a quick fix or MONTHS. We rather the refund." Mr. Henry responded again at 4:31pm and said "I'm not in the office. The office and department you need to speak with will be open and available in the morning." That right there was misrepresentation. Mr. Henry knows the clause of 3 days to cancel for a full refund. By having me contact the company the next day I was out of my window. He could have even directed me to look at my Moving Estimate for information on how to cancel, and he did not do this. He knowingly and willingly misled me so I would be out of the window and lose over $3,000. I contacted the email that the prompts told me to which was [email protected]. I did not hear a response. I then called while at work, I could not get anyone to answer a phone at the company. I emailed again, with no response. Was able to leave a voicemail for someone to call me back and never heard anything. I finally saw that I was supposed to email [email protected] (with no help from my agent who stopped answering me). Once when I emailed them with all of my complaints they told I was out of the window and will forfeit my deposit. They said there was no misleading that the company "hold both broker and carrier authority. DOT 3489195 is our carrier authority, and we are the party performing the pickup. There is no misrepresentation." That is not the DOT number I was given. I showed them all of the evidence that they are a broker, not a carrier and they are still now claiming they hold another DOT #, but that is not listed anywhere else. I also have been contacting the company since Tuesday (April 21st) asking for a copy of my bill of lading with my signature and the updated estimate that was provided to me Sunday night (I never received a copy of the bill of lading). The company did not respond on Tuesday. I sent another message on Wednesday and was informed by the client information email that "it was sent in a previous email". I responded again stating that I never received it and to please send it again. Their response was "will have the girl in charge of that send tomorrow again." TodayThere was no response to this. I emailed the company AGAIN since no one reached out to me today (Thursday, April 23) that I was still waiting on the documentation I requested. The Client Information informed me "the lady was out sick, the document is in this thread though". I had my husband look at the thread, and all threads with this company and there is no bill of lading. I informed them of this and did not get a response. I'm on 3 days of trying to get a copy of this documentation and they cannot provide it to me. It has never been provided to me.
Our move with Moving Solutions was exactly what you hope for: on time, courteous workers, no damage, and reasonable costs. We needed to have our goods stored for several weeks, and we used the pods offered by the mover. These worked out great. Highly recommend Moving Solutions.
The moving process went much better than I expected. The crew arrived prepared, worked consistently, and paid close attention to my belongings. I especially appreciated the care they took with larger and more delicate items. Communication was clear, and there were no major issues during the move. Everything was completed in an organized way, and my belongings arrived safely. The team was courteous and professional from start to finish, which made the whole experience much more comfortable.
The movers provided exceptional service, completing the job with care and efficiency. All belongings were packed securely, delivered safely, and arrived on time, making the entire moving experience smooth, stress-free, and very reliable.
Moving Solutions crew led by John moved me from my home of 40 years to an apartment on the 3rd floor. Everything went very smoothly. The crew was polite, courteous, and did an awesome job. Not sure, after the stress of selling my house, packing and moving, I will ever move again, but if the opportunity arises, Moving Solutions will be my first call.
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Reviews summary
Recommended based on user reviews
They were on time for the move, careful and efficient. They beat the projected time and helped with more than we expected. Not a scratch on anything! I highly recommend u ... Read More
231 reviews
They were very professional and completed my move easy and hassle-free. They were on time, super careful, and tried their best in every way. No time was wasted, and nothi ... Read More
The customer service was excellent. Completive price collected furniture and delivered on time with no hassle thanks. Great service. Will be using this service again! ... Read More
They worked fast and diligently and made everything smooth, simple, and stress-free. Not a single item was damaged, and I had multiple boxes of fragile items that I didn' ... Read More
All our items arrived safe and sound. Moving staff were extremely helpful and were very courteous. This is an excellent company to work with. I am very impressed, and I w ... Read More
I cannot praise Top Moving Solutions enough. Their staff is so helpful, communicative, and caring. . Their employees who packed up my flat were real gentlemen. They were ... Read More
They were very efficient, and I appreciate the fact that I was not being rescheduled like when I used other movers. Movers were on time, friendly, composing, and careful ... Read More
Kept in touch before arrival, friendly, obliging, and careful with our furniture as it was removed and at the destination. Great service. I would use them again happily f ... Read More
The crew was on time, polite, and hard working. Good experience. They were so fast, and since there was time left, they went above and beyond what was planned to move. ... Read More
Moving is always a stressful adventure, but the entire staff, from quoting to moving day, was pleasant, proficient, and ultimately gave us a stress-free move. ... Read More
I was being kind of cheap and was very hesitant to hire movers. I am so glad I did. Absolutely worth every penny, and they worked as quickly as they could. ... Read More
Moving Solutions is a fully licensed and insured moving company with a strong presence across Tennessee, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Moving Solutions actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
We Move To
Below are estimated price ranges for moves with Moving Solutions. Actual costs may vary based on distance, complexity, and additional services.
Average Cost Details Not Provided by the CompanyAt My Good Movers, we believe peace of mind starts with verified credentials. Moving Solutions holds all required registrations to legally operate both local and interstate moves.
Families and businesses across Tennessee trust Moving Solutions for fast, safe, and stress-free moves.
At My Good Movers, we base our cost estimates on real customer data and verified pricing trends:
Yes, Moving Solutions is a licensed and insured moving company. For interstate moves, they are registered with the U.S. Department of Transportation (USDOT) and comply with all federal regulations. You can verify their licensing on the FMCSA website for added peace of mind.
Moving Solutions offers a range of services, including local and long-distance moving, packing, unpacking and storage solutions. Services may vary slightly by location; therefore, it's best to contact them directly for specific details about their offerings.
Moving Solutions calculates your moving cost based on several factors, including the distance, total weight or volume of items, and any additional services requested (e.g., packing or storage). Some moves are priced hourly (local), while others are flat-rate or weight-based estimates (long-distance).
You can request a free quote from Moving Solutions directly through this profile page by clicking “Get a Free Estimate” or contacting them directly by phone or email.
If any items are lost or damaged during your move with Moving Solutions, you should notify the company immediately. They will guide you through their claims process. Be sure to review their liability coverage options before the move.
When choosing a moving company in Tennessee, start by checking if the company is properly licensed and insured for operations in that state. Look for verified customer reviews and transparent pricing. It’s also helpful to compare at least 2–3 movers in Tennessee to evaluate their reliability and experience.
Free estimate from licensed interstate movers or call our support team anytime.
