Warning: This mover has been flagged for suspected involvement
in fraudulent activities, not a legitimate mover.
Moving company in Gallatin, TN
I recently used this moving service and had a good overall experience. The team handled my belongings responsibly, stayed professional throughout the move, and completed the relocation within the expected timeframe. Everything was delivered in good condition, and the service was smooth and well coordinated.
I am filing a complaint based on misrepresentation, theft and deceptive representation. On Sunday April 12, 2026 I was talking to John Henry who is a customer representative for Moving Solutions US DOT: 3213737. I was discussing terms of of the moving company and asking very specific questions. I asked him what the refund policy was for if I needed to cancel the entire move. Mr. Henry informed me that the moving company "understands things happen and I can move the dates around as much as I need to". I told him that was great, but I still wanted to know the refund policy. Mr. Henry, a representative of the company, informed me that I can get a full refund as long as I am about 2 weeks from the date of the move. I also asked Mr. Henry on the phone and in text message confirming that Moving Solutions was a broker. Mr. Henry responded in text message by saying "we are the carrier". I followed up with the message "So there isn't any 3rd party or anything like that. It's just you guys." Mr. Henry responded with "correct". The paperwork Mr. Henry sent me gives the US DOT #3213737, which is listed as a broker, not a carrier. The original paperwork I have states "Moving Solutions is registered with the state of Florida as a Moving Broker, Moving Solutions places the shipment with an authorized, licensed, and insured FMCSA household goods motor carrier. However, you understand and agree that Moving Solutions makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested." This is blatant misrepresentation by the company and their representative. After I started feeling uneasy about the situation I contacted the agent on Wednesday, April 15, 2026 at 4:23pm and stated "there is apparently issues with my paperwork and our move is being put on hold. How do we go about getting a refund?" Mr. Henry responded at 4:29pm and said "if your move needs to be placed on hold you will need to call and speak with customer service when the office is open tomorrow at 10am EST. That number is 888-336-0797 and follow the prompts." I responded at 4:29 and said "we are going to just do a refund because we know how the government works. It could be a quick fix or MONTHS. We rather the refund." Mr. Henry responded again at 4:31pm and said "I'm not in the office. The office and department you need to speak with will be open and available in the morning." That right there was misrepresentation. Mr. Henry knows the clause of 3 days to cancel for a full refund. By having me contact the company the next day I was out of my window. He could have even directed me to look at my Moving Estimate for information on how to cancel, and he did not do this. He knowingly and willingly misled me so I would be out of the window and lose over $3,000. I contacted the email that the prompts told me to which was [email protected]. I did not hear a response. I then called while at work, I could not get anyone to answer a phone at the company. I emailed again, with no response. Was able to leave a voicemail for someone to call me back and never heard anything. I finally saw that I was supposed to email [email protected] (with no help from my agent who stopped answering me). Once when I emailed them with all of my complaints they told I was out of the window and will forfeit my deposit. They said there was no misleading that the company "hold both broker and carrier authority. DOT 3489195 is our carrier authority, and we are the party performing the pickup. There is no misrepresentation." That is not the DOT number I was given. I showed them all of the evidence that they are a broker, not a carrier and they are still now claiming they hold another DOT #, but that is not listed anywhere else. I also have been contacting the company since Tuesday (April 21st) asking for a copy of my bill of lading with my signature and the updated estimate that was provided to me Sunday night (I never received a copy of the bill of lading). The company did not respond on Tuesday. I sent another message on Wednesday and was informed by the client information email that "it was sent in a previous email". I responded again stating that I never received it and to please send it again. Their response was "will have the girl in charge of that send tomorrow again." TodayThere was no response to this. I emailed the company AGAIN since no one reached out to me today (Thursday, April 23) that I was still waiting on the documentation I requested. The Client Information informed me "the lady was out sick, the document is in this thread though". I had my husband look at the thread, and all threads with this company and there is no bill of lading. I informed them of this and did not get a response. I'm on 3 days of trying to get a copy of this documentation and they cannot provide it to me. It has never been provided to me.
Excellent relocation service with a hardworking and respectful team. The movers stayed organized throughout the process and ensured all belongings were transported safely. I especially appreciated how careful they were with delicate furniture and boxed items. Delivery happened on schedule, and the entire experience felt smooth, reliable, and professionally handled from start to finish.
I had a smooth experience with this moving company. The movers were courteous, well-trained, and attentive throughout the process. They packed items properly and completed the move without delays. Everything arrived safely, making the relocation stress-free and professionally handled.
Amazing service! The team was polite, efficient, and very organized. They packed, loaded, and unloaded everything perfectly. My belongings stayed safe throughout the move. Highly recommended for stress-free moving.
They were on time for the move, careful and efficient. They beat the projected time and helped with more than we expected. Not a scratch on anything! I highly recommend using Top Moving Solutions and will use them again without a doubt!
Moving Solutions provided excellent service. They were on time, packed belongings carefully, and ensured safe delivery. The team was professional, efficient, and polite, making the moving experience smooth, reliable, and completely stress-free.
I had a great experience with this moving company. Their staff was punctual, polite, and extremely attentive. They packed fragile items securely and transported everything without damage. The entire process was stress-free and well managed. I’m truly impressed with their service and would gladly hire them again for future moves.
They were quick and efficient while still being very attentive and careful. If you're worried about it being over-priced or that they are going to count up every box or piece of tape they used, don't worry. I would highly recommend the movers to all.
Moving Solutions crew led by John moved me from my home of 40 years to an apartment on the 3rd floor. Everything went very smoothly. The crew was polite, courteous, and did an awesome job. Not sure, after the stress of selling my house, packing and moving, I will ever move again, but if the opportunity arises, Moving Solutions will be my first call.
Office working hours
No working hours are available for this company.
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Reviews summary
Recommended based on user reviews
The move was a large van line, and the moving crew was nice. It would be an honor for me to hire them again. Your guys were AWESOME, very professional, and did a great jo ... Read More
231 reviews
The whole process was handled with care and professionalism. The movers stayed calm, worked at a good pace, and delivered everything safely. It made moving day much easie ... Read More
Long-distance move? Just order pods. They won't come even close to their quote, even after a phone call walkthrough and a virtual meeting. Their paperwork confirms that i ... Read More
I am filing a complaint based on misrepresentation, theft and deceptive representation. On Sunday April 12, 2026 I was talking to John Henry who is a customer representa ... Read More
Very content with the move. Frank and his team were amazing. Fair and straightforward pricing. Real gems and great to work with movers. I am so happy that I hired them fo ... Read More
Honestly this was way better than I expected. Everything just went smoothly and I didn’t have to stress at all.
Great product, friendly staff, and super fast on the delivery. Great prices quality work Will def use again . I recommend !!
William crew did a fantastic job, and the move was quick and smooth. They were friendly and speedy. I will highly recommend this moving company and will also use them in ... Read More
They were the best! I have honestly never seen such quality care for my things, such polite men, and such attentiveness to detail. I would work with them again. ... Read More
I was being kind of cheap and was very hesitant to hire movers. I am so glad I did. Absolutely worth every penny, and they worked as quickly as they could. ... Read More
Booked this in the morning, and my item was collected and delivered to me later the same day. Fantastic driver, very helpful & service with a smile. I will recommend this ... Read More
Moving Solutions is a fully licensed and insured moving company with a strong presence across Tennessee, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Moving Solutions actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
We Move To
Below are estimated price ranges for moves with Moving Solutions. Actual costs may vary based on distance, complexity, and additional services.
Average Cost Details Not Provided by the CompanyAt My Good Movers, we believe peace of mind starts with verified credentials. Moving Solutions holds all required registrations to legally operate both local and interstate moves.
Families and businesses across Tennessee trust Moving Solutions for fast, safe, and stress-free moves.
At My Good Movers, we base our cost estimates on real customer data and verified pricing trends:
Yes, Moving Solutions is a licensed and insured moving company. For interstate moves, they are registered with the U.S. Department of Transportation (USDOT) and comply with all federal regulations. You can verify their licensing on the FMCSA website for added peace of mind.
Moving Solutions offers a range of services, including local and long-distance moving, packing, unpacking and storage solutions. Services may vary slightly by location; therefore, it's best to contact them directly for specific details about their offerings.
Moving Solutions calculates your moving cost based on several factors, including the distance, total weight or volume of items, and any additional services requested (e.g., packing or storage). Some moves are priced hourly (local), while others are flat-rate or weight-based estimates (long-distance).
You can request a free quote from Moving Solutions directly through this profile page by clicking “Get a Free Estimate” or contacting them directly by phone or email.
If any items are lost or damaged during your move with Moving Solutions, you should notify the company immediately. They will guide you through their claims process. Be sure to review their liability coverage options before the move.
When choosing a moving company in Tennessee, start by checking if the company is properly licensed and insured for operations in that state. Look for verified customer reviews and transparent pricing. It’s also helpful to compare at least 2–3 movers in Tennessee to evaluate their reliability and experience.
Free estimate from licensed interstate movers or call our support team anytime.
