Warning: This mover has been flagged for suspected involvement
in fraudulent activities, not a legitimate mover.
Moving company in Gallatin, TN
Fantastic moving service! The crew was punctual, respectful, and very efficient. They carefully packed and transported my belongings, ensuring everything arrived safely. The entire process was smooth and stress-free. I’m very pleased and highly recommend their reliable services.
I am filing a complaint based on misrepresentation, theft and deceptive representation. On Sunday April 12, 2026 I was talking to John Henry who is a customer representative for Moving Solutions US DOT: 3213737. I was discussing terms of of the moving company and asking very specific questions. I asked him what the refund policy was for if I needed to cancel the entire move. Mr. Henry informed me that the moving company "understands things happen and I can move the dates around as much as I need to". I told him that was great, but I still wanted to know the refund policy. Mr. Henry, a representative of the company, informed me that I can get a full refund as long as I am about 2 weeks from the date of the move. I also asked Mr. Henry on the phone and in text message confirming that Moving Solutions was a broker. Mr. Henry responded in text message by saying "we are the carrier". I followed up with the message "So there isn't any 3rd party or anything like that. It's just you guys." Mr. Henry responded with "correct". The paperwork Mr. Henry sent me gives the US DOT #3213737, which is listed as a broker, not a carrier. The original paperwork I have states "Moving Solutions is registered with the state of Florida as a Moving Broker, Moving Solutions places the shipment with an authorized, licensed, and insured FMCSA household goods motor carrier. However, you understand and agree that Moving Solutions makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested." This is blatant misrepresentation by the company and their representative. After I started feeling uneasy about the situation I contacted the agent on Wednesday, April 15, 2026 at 4:23pm and stated "there is apparently issues with my paperwork and our move is being put on hold. How do we go about getting a refund?" Mr. Henry responded at 4:29pm and said "if your move needs to be placed on hold you will need to call and speak with customer service when the office is open tomorrow at 10am EST. That number is 888-336-0797 and follow the prompts." I responded at 4:29 and said "we are going to just do a refund because we know how the government works. It could be a quick fix or MONTHS. We rather the refund." Mr. Henry responded again at 4:31pm and said "I'm not in the office. The office and department you need to speak with will be open and available in the morning." That right there was misrepresentation. Mr. Henry knows the clause of 3 days to cancel for a full refund. By having me contact the company the next day I was out of my window. He could have even directed me to look at my Moving Estimate for information on how to cancel, and he did not do this. He knowingly and willingly misled me so I would be out of the window and lose over $3,000. I contacted the email that the prompts told me to which was [email protected]. I did not hear a response. I then called while at work, I could not get anyone to answer a phone at the company. I emailed again, with no response. Was able to leave a voicemail for someone to call me back and never heard anything. I finally saw that I was supposed to email [email protected] (with no help from my agent who stopped answering me). Once when I emailed them with all of my complaints they told I was out of the window and will forfeit my deposit. They said there was no misleading that the company "hold both broker and carrier authority. DOT 3489195 is our carrier authority, and we are the party performing the pickup. There is no misrepresentation." That is not the DOT number I was given. I showed them all of the evidence that they are a broker, not a carrier and they are still now claiming they hold another DOT #, but that is not listed anywhere else. I also have been contacting the company since Tuesday (April 21st) asking for a copy of my bill of lading with my signature and the updated estimate that was provided to me Sunday night (I never received a copy of the bill of lading). The company did not respond on Tuesday. I sent another message on Wednesday and was informed by the client information email that "it was sent in a previous email". I responded again stating that I never received it and to please send it again. Their response was "will have the girl in charge of that send tomorrow again." TodayThere was no response to this. I emailed the company AGAIN since no one reached out to me today (Thursday, April 23) that I was still waiting on the documentation I requested. The Client Information informed me "the lady was out sick, the document is in this thread though". I had my husband look at the thread, and all threads with this company and there is no bill of lading. I informed them of this and did not get a response. I'm on 3 days of trying to get a copy of this documentation and they cannot provide it to me. It has never been provided to me.
Moving Solutions provided excellent service. They were on time, packed belongings carefully, and ensured safe delivery. The team was professional, efficient, and polite, making the moving experience smooth, reliable, and completely stress-free.
My experience with this moving service was excellent. The crew arrived promptly, packed everything securely, and worked quickly without cutting corners. They were polite, professional, and very careful with both fragile items and large furniture. Nothing was damaged during the move, and the entire process felt stress-free. Their pricing was fair and straightforward, which I appreciated. I would absolutely recommend this company to anyone looking for reliable movers.
They did an outstanding job! They were all so friendly, careful, and efficient. It was a long day, and they worked tirelessly to move our things to storage and a rental across town. Thank you so much!
I had Alex as my movers. They were very FAST, and their organization was SPLENDID. They worked like crazy and finished up in a few hours. What would three men have done? It could have been a lightning move! Hire them. They are the best!
Smooth and stress-free experience. The movers were skilled, friendly, and handled all items responsibly. Everything reached safely, and their service was quick and professional. Great company to hire for moving.
Our move with Top Moving Solutions was exactly what you hope for: on time, courteous workers, no damage, and reasonable costs. They were prompt, caring, professional, and very friendly. They made a stressful time much easier. I would certainly recommend this company (and our crew) to everyone!
Moving Solutions was very professional and delivered great service! They arrived on time, moved everything efficiently, both out of my old apartment and into my new one, and they took great care of my things. I am so happy with my move and will hire them again and again in the future.
These guys helped us move about three years ago, and we are going to be moving again soon. We will have zero hesitation in calling Top Moving Solutions again. These guys were completely professional, courteous, and quick.
Office working hours
No working hours are available for this company.
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Reviews summary
Recommended based on user reviews
I was making my first out-of-state move, and I couldn't be more thrilled about finding this team: positive attitudes and visible dedication throughout the entire experien ... Read More
231 reviews
Moving Solutions offered outstanding service. They showed up on time, handled belongings with care, and delivered everything safely. The team was efficient, professional, ... Read More
The moving company made the process smooth and efficient. Their team arrived on time, packed everything with care, and handled fragile items professionally. Communication ... Read More
Moving Solutions handled my relocation very smoothly. The movers were polite, efficient, and attentive to details. All belongings arrived safely and on schedule. I truly ... Read More
Moving Solutions provided excellent service. The movers were punctual, efficient, and very professional. They packed everything securely, handled fragile items with care, ... Read More
The guys showed up on time, quickly packed everything, and loaded everything in the truck. When we arrived at our new apartment, they unpacked some of my items and placed ... Read More
Moving Solutions made my move completely hassle-free. The team arrived right on time, packed everything securely, and worked efficiently throughout the process. Fragile i ... Read More
Moving Solutions provided outstanding service during my relocation. The movers were punctual, polite, and very efficient. They packed everything with care, ensured fragil ... Read More
The moving team provided excellent service. They were punctual, efficient, and careful with all belongings. Everything was delivered safely and on time, making the entire ... Read More
Moving Solutions did a fantastic job with my move. The team arrived on time, packed all items carefully, and delivered everything safely. They were polite, hardworking, a ... Read More
The movers were professional and efficient, handling all items carefully. Everything was packed securely and delivered on time, making the entire moving process smooth, o ... Read More
Moving Solutions is a fully licensed and insured moving company with a strong presence across Tennessee, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Moving Solutions actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
We Move To
Below are estimated price ranges for moves with Moving Solutions. Actual costs may vary based on distance, complexity, and additional services.
Average Cost Details Not Provided by the CompanyAt My Good Movers, we believe peace of mind starts with verified credentials. Moving Solutions holds all required registrations to legally operate both local and interstate moves.
Families and businesses across Tennessee trust Moving Solutions for fast, safe, and stress-free moves.
At My Good Movers, we base our cost estimates on real customer data and verified pricing trends:
Yes, Moving Solutions is a licensed and insured moving company. For interstate moves, they are registered with the U.S. Department of Transportation (USDOT) and comply with all federal regulations. You can verify their licensing on the FMCSA website for added peace of mind.
Moving Solutions offers a range of services, including local and long-distance moving, packing, unpacking and storage solutions. Services may vary slightly by location; therefore, it's best to contact them directly for specific details about their offerings.
Moving Solutions calculates your moving cost based on several factors, including the distance, total weight or volume of items, and any additional services requested (e.g., packing or storage). Some moves are priced hourly (local), while others are flat-rate or weight-based estimates (long-distance).
You can request a free quote from Moving Solutions directly through this profile page by clicking “Get a Free Estimate” or contacting them directly by phone or email.
If any items are lost or damaged during your move with Moving Solutions, you should notify the company immediately. They will guide you through their claims process. Be sure to review their liability coverage options before the move.
When choosing a moving company in Tennessee, start by checking if the company is properly licensed and insured for operations in that state. Look for verified customer reviews and transparent pricing. It’s also helpful to compare at least 2–3 movers in Tennessee to evaluate their reliability and experience.
Free estimate from licensed interstate movers or call our support team anytime.
