MoveSafe Relocation

Move from MO to CA

I do not recommend using this company if you have a big move like we had. If I could give a negative star I would. When we called for a quote, we were told if we booked t ... Read More I do not recommend using this company if you have a big move like we had. If I could give a negative star I would. When we called for a quote, we were told if we booked today we get so much off. That's how they rope you in. They quoted us way lower than the actual cost. The moving company that picked up or stuff was Sala Moving and Storage out of New Jersey. They kept moving the pick up date, then they were 6 hours late. They loaded into a penske truck that had another customers stuff in it. We asked if our stuff would be moved out to get to the other clients stuff and he said no. It took 12 days for our stuff to arrive. They called and said they would be there between 6pm and 9pm. They arrived around 5pm and the truck was not the same truck they loaded our stuff into. For the final payment, he gave us a different zelle account than the one we sent money to pay at pick up. Our bank put the payment on hold due to fraud suspicion. They would not give us our stuff until they had payment. Luckily, we were able to block the zelle payment, and then paid in cash. When they opened the truck I saw damaged boxes. There was a small tub broken that had barbies and barbie accessories in it that was broken and toy pieces scattered on the floor of the truck. The fridge was scratched up and dent, looked almost brand new prior. The patio furniture scratched up and damaged. Of course, prior to them packing the truck, you have to sign a contract that states their moving company is not liable for damages. They also tried to give us stuff from the other clients items that was in the truck. After they were finished unpacking, the mover asked for a tip. We told him we were not happy with their services. Everything about this was awful. I HIGHLY DO NOT RECOMMEND. You would be MUCH better off renting a uhaul and moving it yourself. And it probably would be cheaper.