May 31, 2024
exceptional teamwork
Since I wanted my move to be wrapped up ahead of schedule, my moving coordinator brought in an extra crew member as well as three huge trucks that would easily accommodate all my things in one go. The best part was that it was covered within the initial estimate, with no surprise charges! A lovely experience with this company!
Jun 14, 2024
Recommended by me :)
Mission Van Lines surpassed our expectations in every way. James and his team demonstrated the highest level of professionalism, care, and efficiency throughout the entire moving process. From packing and loading to transport, unloading, assembling, and clean-up, they handled each task with precision and dedication.
May 30, 2024
They helped us do our move quickly
I contacted Mission Van Lines, and my stress started to melt away. Everything about the procedure was simple from the beginning. My queries were quickly and courteously answered by the office staff. Everything went off without a hitch on a moving day, and it only took a few hours.
Jun 10, 2024
They moved our things with care.
The movers I dealt with were kind, accommodating, and professional the whole time. My utmost endorsement of Mission Van Lines is without reservation.
Jun 19, 2024
Humble and Able Team!
I had a great experience thanks to Thomas and George. They took apart my beds and set up new furniture like pros.
Jun 13, 2024
A Dream Team.
The movers were very careful with our valuable artifacts and other delicate goods. Full stars for their exceptional service.
Jun 03, 2024
A Stress-Free Move with Outstanding Service
The crew did an excellent job covering and protecting the furniture. They were on time and had excellent communication skills. They finished the task with efficiency and speed.
Jun 21, 2024
Immaculate service!
What a great group of men! They are very reliable, considerate, friendly, and punctual. Having Andrew and James help me pack up and move my guitar, single cupboard bed, and study table was a blast. All packing and moving tasks were handled superbly by them.
Jul 01, 2024
They handled all my stuff with care
This was my 2nd time hiring their movers and the move to FL couldn’t have gone more perfectly. Packing, delivery and unloading were all managed adequately. The final bill was also within the quoted range. I recommend them 100%!
Dec 10, 2024
Avoid at all Costs
Unfortunately zero stars isn’t an option for dealing with this “entity” calling itself Mission Van Lines; high level, this is what you can expect dealing with this bunch: 1. Dishonesty in the space you are quoted and what the “contract drivers” show up with on the estimate. 2. A multitude of independent contractors where no one owns or takes responsibility for the move. Expect zero communication, attempts by Mission or their contractors to shortchange and increase their fees (including removing my “veterans discount” on the bill of lading). 3. Drivers who suggest if you want your stuff to show up, you best leave a big tip in cash (they complain the company takes 25% if you leave on venmo or similar). 4. Zero communication, coordination or accountability on any one’s part. No scheduling, knowledge, or confidence when or if all of the items you shipped will arrive. 5. Cash shakedowns – I was told Venmo or Zelle would work, but then the final carrier was unlocatable, in Zelle; fortunately the bank was still open and I was able to get my stuff. 6. A “customer care” and “customer service” number that will be on a permanent busy signal once the money is forked over. 7. Potentially injuring yourself, because their service is supposed to provide movers to assist who will not show up; instead plan performing the service you supposedly paid for. 8. Hours of time expended and unneeded instead of hiring some labor load the truck and control the move yourself - lots of stress and time expended to simply ensure they follow through. 9. The most needlessly stressful experience compounded with non-existent customer service and dishonest dealings you may ever encounter. I had looked up movers via google and though hiring Mission Van Lines as I thought this would be a less stressful way to conduct a cross-country move as opposed to driving myself (boy, was I wrong!) Upon the estimate being completed, Mission as well as their independently contracted third party movers were unreachable, and I only found out the day of when my mover was coming, and several hours past the time communicated to me by the dispatcher – this resulted in me missing a critical work meeting; this mover also suggested if I wanted my stuff to show up, I should leave him a good tip in cash; at this point I had paid over half of the estimate and had to explain to his supervisor I had a veterans discount. The quote had also magically reduced the square footage from my agreement with the estimator and I was shaken down at the point of pick-up. Over the next two weeks, a delivery date of December 1st passed, zero communication; I had work travel I repeatedly communicated to one of one of their “contractors” (moving logistics? – there are too many to try and keep up with). Even still, I was contacted and told my delivery would be on a date I was traveling, which required several phone calls to finally get corrected to a day I could be home. Delivery day: after failing to be contacted by one of these innumerable third parties, the finally contact my day of and inform they will be arriving 5 hours past the time communicated by the dispatcher (fortunately, I anticipated this continued failure and took a paid-time-off day) with the carrier insisting on cash after their Zelle “account” was non-existent. In total about $400 of stuff is missing, with zero ability to recoup or recourse – avoid these racketeers at all costs; don’t say you haven’t been warned.